Explosino Casino Complaints

Hello.

Withdrawal requests from 04.03.22 are still pending. Live chat on the site does not work, it is possible to contact support only via mail, using the feedback form. They are referred to as problems with processing, which are apparently solved in two months.

Please help me in solving this issue.

Thanks

I have withdrawal request to Explosino casino from 6th of February of 2022 with the amount of 69 Euros. They delay my pay without reason. They answer to my messages that the delay is because of workload of their department... My account is fully verified and I passed verification 2 times successfully. If you can do something I will appreciate it.

Hello Dear AskGamblers!

In Explosio Casino, my €43 withdrawal was not approved! 72 hours, but 24 hours was written in the rules. Please help me!

I am János < surname removed>

On December 27, 2021 at 20:03 I asked for a withdrawal with the Neteller service. My complaint would be that it is still pending approval.

Pease ask for your help to forward it to the Explosine Casino. The chat seemed to have been a robot, always written to be forwarded to the finance department but still nothing ever happened. I have attaching evidence as well.

I want you to help me get my prize soon.

My withdrawal of EUR 132 to Skrill has been pending for more than a week now.

In their t&c the Explosino says that "Withdrawal requests are processed by the Finance Department within 48 hours from the day of requests' application after verification of account."

My account has been verified about 6 months ago.

Their chat reps are promising that the withdrawal will be processed asap but nothing has happened so far.

Hello! I played on explosino casino, made 2 deposits with Skrill, both without any problem. My problem came when I wanted to withdraw. I have a withdrawal request from 07.10.2021. A full month passed and I still have no answer clue if I will ever get my money.

What can I do?

It passed more than 1 month since my withdraw request and I still got no clue of what is happening on explosino. I got only emails in which they are apologising for delay and that is all.

I attached the correspondence that I had with them. If you need more, just tell me and I will provide everything you need.

I emailed them and they are saying to wait. On live chat they say that they forwarded my request and they can’t do anything more.

I saw that they operate on a Curaçao license and they own more casino: Argo, ZigZag777, Ego, Explosino and IVi. Do you have any experience with them? What is your advice?

I made a withdrawal on the 19th for 155 Aud to be processed to my BTC account. I received an email to say my withdrawal was accepted and would be processed and was waiting on the financial department. Their terms and conditions say withdrawal and usually does within 24hrs but may take up to 48 with the financial department. I contacted support several times to confirm my withdrawal was approved and I just had to wait.

5 days later on the 24th I emailed the financial department as well as chat to say I can to use a different BTC address to the one I initially sent them. Instead of just changing the BTC address which I sent them. I had to cancel my withdrawal and start all over again. It's been 3 days since and I have read several reviews about the delay in payments so I'm contacting AG as I feel otherwise I won't see my money

Hello. So i will start from beginning... May 11 after like one week since i didn't get my winnings i emailed support and got answer that they need more time to process the withdraw. So i waited 2 more days on top of that week emailed them again to see if they can tell me exact date maybe when i will get my winnings. May 13 i emailed them and they said that they have some delays due to a lot request then i wait one more week email them again got short answer that they need little bit more time to process money again... one more week pass they said "We have received your letter.

There are some delays in withdrawal requests processing at the moment. So i just get literally same answer every week keep in mind i put my withdraw may 4 now is may 30 how you take so long to pay my winnings i will attach every email they send me.

I requested a withdrawal via Ecopayz on 22nd of March 2021. At the beginning of April 2021 they told me via live chat that I should cancel the withdrawal because they do not offer Ecopayz anymore and I should make a new withdrawal request via bitcoin.

On 12th of April 2021 I made a withdrawal request via Bitcoin. Up to now, I did not receive any payment. Futhermore, my emails were not answered. I was told several times via live chat that my withdrawal will be processed "soon".

Now, more than 9 weeks have passed since my initial withdrawal request and I did not receive any money (~150 euros) yet. My account is already verified.

Hello Ask Gamblers, I really need your help now

I requested my first withdrawal at Explosino at May 11. Since that day I was waiting and waiting for my withdrawals to be processed but nothing. After writing every day with the live chat and getting the same answer like 'it will be processed as soon as possible' 'We do our best' 'Financial Team have many requests for the moment' ' we have problems with the payment provider' etc.

Yesterday financial team sends me an email and ask me to change my withdrawal method from Mastercard to visa cause they cant process the payment there. They needed for that 1 week. Anyway I did it and they approved just one withdrawal 500 euro. I have still 3 open withdrawals total amount 2500 euro and still 7000 euro open to withdraw cause in this casino u are allowed to withdraw just 1000 euro per transaction. They violated they terms and conditions cause at the casino is standing they approve all the withdrawal is 24 h that's why I decided to play there cause I choose just casinos with fast withdrawals.

I don't wanna wait again 1 week to get 1 withdrawal.

I'm fully verified in this casino btw.

My withdrawal requests from March 15 (€500) and March 16 (€194) are still pending. The live support says it "will be processed soon" whenever I ask for an update. Yesterday they told me that they "temporarily" can't process withdrawals which have been requested via Ecopayz and that I will have to wait a little longer. They said they would contact me via email but I didn't receive any email so far.

Explosino.com, I've already been waiting for 3 weeks. When are you going to pay?

Do not pay out winnings from 15.02.2021. I have passed full verification. At first, they said that there was a problem with payments for Russia, then there was a problem with a large number of accumulated payments. The finance department does not respond when I write to them by email, and in the support chat every day they say that everything will be resolved soon. I offered to withdraw money to other payment systems, but they ignore my offer. Probably this is because I made the first deposit of 5000 rubles and received a bonus of 5000 rubles with the x40 wager. I unscrewed the wager (200000rub) and remained in a good win of 9000rub.

No specific information was ever given to me, they are probably waiting for me to cancel the payments and lose everything back. Even 1000 rubles additionally transferred to verify the card at their request. Why ask them to do this if they knew about the problem? We would immediately say that we can't pay you now, wait for the problem to be resolved, but you will have to top up your account by 1000 rubles to pass full verification. And now it turns out that they just extorted money from me and are not going to pay anything.

I have the account with user: <email removed> on explosino casino.

After several deposits came the day of withdrawals.

So the first withdrawal of 300 euros I made on 12.10.2020

The second withdrawal of 250 euros on 14.10.2020

The third and last withdrawal was made on 19.10.2020 (which I canceled on 26.06.2020 and I redid it on the other card also checked on 26.10.2020). I called the live chat explosino casino every day since 19.10.2020 asking him when my withdrawal money will enter on my bank card ... The answer was to be patient soon ... According to the "terms and conditions" you have explosino casino the maximum term for making a deposit payment is 2 days. I mention that I sent all the requested documents immediately and they were accepted successfully.

With this letter, I beg you to help me in this regard and to receive my earnings.

A beautiful day!