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Withdrawal pending more than a week


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By Janne
4 years ago
Message on forum

My withdrawal of EUR 132 to Skrill has been pending for more than a week now.

In their t&c the Explosino says that "Withdrawal requests are processed by the Finance Department within 48 hours from the day of requests' application after verification of account."

My account has been verified about 6 months ago.

Their chat reps are promising that the withdrawal will be processed asap but nothing has happened so far.

Disputed Casino Explosino Casino
Amount €132

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Just like a magic about 2 hours after this complaint was posted here I can see that I have received the money.

Maybe AskGamblers could remind this casino that they do have the t&c that players are expected to follow and to get fair play I would like to assume that the casino also would follow them

Case closed on my side.

Explosino Casino Complaint Stats

Resolved 21 / 25
Avg. Amount $1,952
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

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