Withdrawal pending more than a week
My withdrawal of EUR 132 to Skrill has been pending for more than a week now.
In their t&c the Explosino says that "Withdrawal requests are processed by the Finance Department within 48 hours from the day of requests' application after verification of account."
My account has been verified about 6 months ago.
Their chat reps are promising that the withdrawal will be processed asap but nothing has happened so far.
Explosino Casino Complaint Stats
Resolved
21 / 25
Avg. Amount
$1,952
Avg. Complaint Duration
14 days
Avg. Response Time
2 days
Explosino Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 21 out of 25 complaints in this category have been resolved.
This operator's average complaint duration is 14 days, while the average duration across all operators is 8 days.