I requested a withdrawal via Ecopayz on 22nd of March 2021. At the beginning of April 2021 they told me via live chat that I should cancel the withdrawal because they do not offer Ecopayz anymore and I should make a new withdrawal request via bitcoin.
On 12th of April 2021 I made a withdrawal request via Bitcoin. Up to now, I did not receive any payment. Futhermore, my emails were not answered. I was told several times via live chat that my withdrawal will be processed "soon".
Now, more than 9 weeks have passed since my initial withdrawal request and I did not receive any money (~150 euros) yet. My account is already verified.