ExclusiveBet Casino

Exclusivebet confiscated balance after partial withdrawal but term does not clearly justify seizure

$89

Hello AskGamblers Team,

I am submitting a complaint against ExclusiveBet regarding the removal of my remaining balance after I made a partial withdrawal.

I won €6731, which was reduced to €2,440 under their maximum win / cashout rule. I then attempted to withdraw my balance, but due to their withdrawal limit I was only able to withdraw €1,000. The next day, the remaining balance was gone.

When I contacted support, they told me that I was only allowed to make one withdrawal request and that the rest of the balance was seized. They cited this term:

“Players will only be able to make a one-time withdrawal for a maximum amount of 10x the original deposit when the winnings result from playing a match bonus. Surplus winning credits will then be forfeited.”

However, this wording does not clearly state that if a player makes only one withdrawal and does not withdraw the full balance, the remaining funds are automatically confiscated. It refers to a maximum withdrawal amount in bonus-related cases and says surplus winning credits are forfeited, but it does not clearly explain that a partial withdrawal causes the rest of the balance to be seized.

I also was not informed that I needed to submit multiple withdrawal requests to preserve the balance. Their own platform only allowed me to withdraw €1,000 at that time, so I followed the withdrawal process available to me. I do not believe it is fair or transparent to remove the remaining balance afterwards and then justify it by saying I should have known to make several withdrawals.

I am asking AskGamblers to review whether this term is being applied fairly and transparently, and whether ExclusiveBet is improperly using a bonus withdrawal clause to justify confiscating funds after a partial withdrawal.

Please also note:

My original win was €6731.

It was capped at €2440 under their max win rule.

I withdrew €1,000.

The remaining balance was then removed.

Support now claims this was because I did not withdraw the full amount in one or more requests.

I am requesting that the remaining balance be restored or that ExclusiveBet be required to provide a clear contractual basis for the seizure.

I will attach screenshots of terms provided by casino. They told me to refer to term 8.

Thank you.

Account access failure and withdrawal

€1,440

ExclusiveBet is trying to scam me, leaving me with nothing but a sad experience.

Few hours after my withdrawal of 60 USD was made ever since I am unable to access my account, at first i suspected it was usual technical issue with the site that will be resolved, I got worried after waiting for more than 24 hours and still counting without seeing positive results, so I try to communicate the problem to then but I was provided with a prearranged dialogue to enter my complaint including my username name which I did but sadly no response forthcoming,

I am sad, worrying and frustrated that I can't access my account, and I can't tell if it is a technical issue or otherwise. There is no single update or notification regarding the problem sent, please I need your intervention on this crucial issue I am in because I might lose my hard-earned money if care is not taken.

My total balance with the casino is 112 USD.

Thanks

Casino has not paid me in nearly 2 months

$112

Hello, I deposited on the casino a couple of times and won big.

I requested 2 withdrawals and verified my account by sending in whatever documents were requested from me.

Since then I received only one withdrawal (the smaller one) weeks after the request. The other withdrawal has now been pending for a little over a month and a half and the casino is not able to tell me when it will pay. I understand that sometimes these things take a little longer than normal but 2 nearly two months is more neglect of the situation instead of just a normal delay.

Can we discuss with the casino on the thread why this is taking so long.

ExclusiveBet withdrawal delay

I researched ExclusiveBet before deciding to try the site for my sports bets. On 05-03-2025 12:11, I made an initial deposit of €100 to explore the platform and check the variety of sports markets and betting options available. Impressed by what I saw, I placed my first bet and then topped up my balance with an additional €900 on 05-03-2025 12:16.

I spent some time gambling, mainly on sports betting, and after an evening and the following morning, I noticed that my account had been restricted from placing larger bets. That was fine—I understand that gambling sites often limit winning customers, and I’ve experienced this before. In situations like this, the options are usually either to withdraw the full balance or keep it and switch to playing casino games.

I decided to withdraw my entire balance, starting with a €919.93 withdrawal on 08-03-2025 07:46, followed by another €64.88 withdrawal on 08-03-2025 15:31, bringing my balance to zero. The reason for two separate withdrawal requests was that I had pending bets that won after the first withdrawal. My second withdrawal of €64.88, that I made after the first one, got approved and paid quickly. However, my first withdrawal of €919.93 from 08-03-2025 am I still waiting on.

It has now been over nine days, and I’m still waiting for my money. This is absolutely disgraceful! Customer support keeps responding with the same copied-and-pasted template, telling me to wait, without providing any real clarification. I need answers.

Let me be clear—I am already fully KYC-verified.

This situation needs to be resolved. A reputable casino site (at least what I thought it was) should not be handling withdrawals this way.

Please help me get this sorted.

€920

Withdrawal Delayed Again

Hi,

ExclusiveBet's T&C states 3-4 working days as usual for processing withdrawals after KYC verification is done. My account has long since been verified but I am still waiting for my current withdrawal, from the 18th of July, to be accepted. Before this, my withdrawal from the 26th of June did only reach me on the 9th of July. In fact, every previous withdrawal has only been accepted after the 3-4 working day period has passed and after I have threatened to complain at a third party mediator such as AskGamblers. Before making such threats, I have been met with vague and prolonged non-answers from their live chat every time, with no real explanation as to why they decide to not pay out in time.

I hope this will speed things up now and in the future.

My demand is that my withdrawal be accepted as soon as possible.

Hello to all friends . It´s my time for a problem with the exclusivebet.com casino. In last 18 January i have open account in the website casino : exclusivebeteu.com . After i have read the terms and conditions for the casino games i like and i have make one deposit 10 euros and other 20 euros. In the last deposit i go play in roullete in the numbers and after 5 hours in the game i transform my 20 euros in 1700 euros with two withdraw : the first 1000 euros and the second 700 euros. i have contacted support chat and in the chat the assistent tell me for i send my documents. i have send my documents and the same is confirmed in 20 January 15hours. In the my chat conversation i have the feelling some wrong situation and i have make a question when my payment is proced . The assistent tell me 48 hours because my deposit is make with neteller. Today make 48 hours bussiness and i dont have any payments. I have send email for [email protected] and i have receveid one email at where assistent tell me my payments will be split into severals installments. today i contact again the support chat and Mavi tell me my payments is make to the end of week :) I do not believe and I'm sure they're fooling me. for you see the situtation please see my last conversation in the chat Please wait for a site operator to respond. You are now chatting with 'Mavi'. Please confirm your Email Address and Phone Number during this chat. Mavi: Hello, thank you for contacting us. How can I help you? redtugaPT: hi redtugaPT: my name is < name removed > and one more time i need you tell me when i receveid my withdraw pending. it´s possible? Mavi: Kindly hold while I look into your query. redtugaPT: ok thanks Mavi redtugaPT: today 15 hours make a 48 hours business after my verification account Mavi: I'll ask the accounting department redtugaPT: Thanks redtugaPT: i wait please Mavi: my colleague said the cashins should be paid by the end of this week redtugaPT: Mavin i have make a deposit for neteller and in yout t&c tell 48 hours... Mavi: I know, unfortunately we have a long list of payments to make, especially because it is the end of the month redtugaPT: if exclusivebet not want pay me not problem ... i go expose this situation in my forum and for my 600.000 folowers in twitch and youtube. it´s unbelieble this situation... i play in all casinos and is the first time i have this problem... Mavi: therefore there are some delays Mavi: we apologise for the inconvenience redtugaPT: i have see in google other people with the same problem with exclusivebet redtugaPT: :( redtugaPT: my final question is ? it´s possible you today pay me some value ? partil payments ? or no ? Mavi: I am sorry but I do not manage payments and my colleague from the accounting department said this will be done by the end of the week Mavi: I do not have more precise information I'm afraid Mavi: however, I advise you to come back in chat on Friday if you still haven't received the moneyt redtugaPT: i dont contact more redtugaPT: i want my money today not friday.. But ok ... i go make my procediments today and expose this situation for the PAB and go make a publication in askgamblers for this situation... One casino dont have money for make payments ? is he first time i know this situation... Please see this : "Mavi: I know, unfortunately we have a long list of payments to make, especially because it is the end of the month " It´s unreal ... I have try use last assistent tell me ( partial payments ) but not acepted for the exclusivebet.com In atach i have send all my information for the case with number of my deposit´s and my withdraws. For the last if someone have a contact of organization with lawyers for the casino with licence in corazon please contact me ... I´m very interesting for Take this far .... it´s a really a problem with this casino ... :(

kr6,000

Delaying payments

Hello Askgamblers. I need some help here. I made a deposit of 2500NOK and won 18.000NOK without any bonus. I asked for an withdraw and they needed documens, I gave them all of them. Then I asked how long my withdraw would take, they said 2 days after verify of documents. Ok, I played at the casino 01/05/2016 and still havent seen any single dime at my account. I have been on livechat several times and they are telling me that they had problems with Neteller. I talked to neteller about this, and there was no issue there. After I told livechat that, they said that I needed to withdraw to my bank account even though I deposited with neteller. So I did not accept that and was told that my withdrawal was proseed may 19th and 26th may, And they did not hold up on their deal, so I got an new date, and then same problem like the first time. Here is a log from my mail regarding this. Dear XXXXX, Thank you for your last email. I would like to apologise as there has been a delay in the payments and this is why yours has not been processed. I can confirm that your withdrawal request will be paid in 2 parts due to the delay. The first installment will be paid on the 19th of May and the second one on the 26th of May. Should you require an further information, please do not hesitate to contact us again. Regards, Lina Accounts department ExclusiveBet And this is the same everytime I contact them. So I really need some help here. If someone needs some more documentation, then just ask, I have several chatlogs and e-mails with the casino. To other ppl out there. DO NOT PLAY AT THIS CASINO!!! Just take a look at the other casino complaints on this casino. all of them is about the same problem. Thanks.

€1,702

Stalling withdrawal

Refusing to pay winnings from no deposit bonus!

kr18,000

played no deposit bonus at the casino exclusivebet, the account remains 200 euros, made a deposit, send a document for review, they have approved, to set the output money brought only my deposit else zeroed They said that players from Russia are not eligible for a bonus, but you have a website there is no Russia in the ban I recorded the following link http://www.latestcasinobonuses.com/onlinecasinobonusforum/exclusive-no-deposit-casino-bonuses/exclusivebet-exclusive-free-spins/ January 26, 2016,on the same day I played no deposit bonus I asked in Live-chat:"I can withdraw money?",the operator told me: ""Yes, but you need to make a minimum deposit and send documents for review" I have fulfilled all the conditions and documents approved I put money on the conclusion waited 48 hours have passed, but the money has not brought I turned to live chat again, there I was told that the money will withdraw within two hours I waited 2-3 hours, login in my account, and the account was only my deposit of 10 euros I turned again to the live chat, and only now told me that from the Russian players are not eligible to receive the bonus you can help me solve this problem?

No response to withdrawal request

€200

I deposited about $300 on this casino last weekend and then won some. I then e-mailed and asked what kind of verification documents they needed. I sended them Monday. No reply. Resended the mail Wednesday. No reply. Same Thursday, Saturday and now Sunday. I am so tired of casinos being soooo slow when it comes to payout. If you have a deposit issue etc. they will reply within minutes. I was very satisfied with this (for me) new site, and I have learned always to test the casinos withdrawal 'policy' before I spend to much money. Bit disappointed with exclusive bet, and hope to get some kind of rely soon.

ExclusiveBet Casino Complaint Stats

Resolved 7 / 14

Avg. Amount $572

Avg. Complaint Duration 10 days

Avg. Response Time 3 days

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Player Rating

4.6/10 ● 24 reviews

Top reviews from our players

swati

8/10

It was licensed by Curacao. It provides instant play games and mobile games. As its name indicates it is very exclusive and very unique casino from all the casinos. They are supported by the Net Entertainment which is one of the best in the world.

I played virtual games here of three-reel slots and played the games like True illusions, sushi bar. It gives the welcome bonus of 100% to all the players who register it and start playing it I tried their mobile version which is not good at all, trust me, this is probably the worst mobile version of any casino out there. I got some problem in depositing the money from this method so I take a help from customer service and they helped me very quickly and in a very friendly manner. They helped me with their best method of live chat service and quick mail reply. I played another game that is video poker game i.e pyramid aces and faces.

I won many games here and with a very small amount of deposit. Its withdrawal methods are very great as they provides the money in weekends and weekdays also, but only after verification of the documents which also took no time and I was shocked because most of the casinos out there take a lot of time and trouble when it comes to withdrawing and some times even stop replying but this casino did not do this at all. It is very pretty to play it and very enjoyable. I like the graphics and animations here. For security purpose also its been the best.

I gave it a overall rating of 8/10 for experience and in terms of software I gave it a rating of 9/10.

yapro

6/10

ExclusiveBet is a new casino, which appeared somewhere in 2013, at least I found it in 2013. This casino using games from bunch of software providers, but for me the most important here is only two- NetEnt and Microgaming. I did not read anything about this casino before I join, but I was surprised to see good selection of playing currencies, and also was happy to see moneta.ru and webmoney, two most popular Russian ewallets.

As I did not heard or read anything about this casino, I decide to be careful with my first deposit, and decide just try how it goes with low deposit amount which was 30$. Casino has SUB (sign up bonus) 100%, and I get bonus with no problems at all. I start playing and first game which I open was Hellboy, after hitting 20$ win on 0.6 bet I decide to left the game, and try some other slots. Next one which I open was evolution from NetEnt, I never give up to play this slot, because I dream to get 5 scatters, which awards 20 freespins, I just would like to see how evolution goes on that 20 freespins, my personal best right now is 4 scatters. Evolution was very cold, and this is surprise, because usually this game paying me money, but now it instead take my money. When I left with 20$ only I open Dead or alive, this is like suicide of course, but I start playing at 0.54 bet, but no miracle here, I lost my deposit without hitting 3+ scatters.

I can't rate exclusive bet casino higher than 6 stars, because I did not heard anything about this casino, and because I did not test withdrawals and support. They had bunch of complaints as I see, and this is really warning sign for all, probably better stay away. But I am not sure with it, I am only sure that this casino will not see my second deposit.

vaibhavsingh

2/10

ExclusiveBet casino is developed by Exclusivebet network. Powered by NetEnt and Microgaming which are officially the best softwares in this online gambling industry. I came across this casino room on AskGamblers website when I was very disappointed with the last casino I had played with I came here to look for a new one and AskGamblers never fails to satisfy our purpose of visit.

This room had a high rating and that is what compelled me to join this casino room because it must be good that is why it as been rated so good. They have a very typical welcome bonus to offer to its new users which is the 100% match up bonus. Wagering requirements is a rocket science on this casino room and that is because the games are not as good as the outlook of the casino room looks when you have a look of it. I have always played on pc with this room because the games were very tight and playing on mobile phone reduces a players efficiency.

They do not have a very nice design and the layout which makes the games very monotonous and it is not fun at all playing like this. I lost my very first deposit in order to meet the wagering requirement I turned aggressive and lost all my bank roll and honestly the casino did not deliver to my expectations and that is why I did not make another deposit with them. They also have the most stupid no deposit bonus I have ever seen in my life with a 100 euro withdrawal limit then what is the use of such bonus when all you get of your efforts is just 100 euros.

I would not recommend this casino room to anyone because there are a lot of better options out there.

demmy12345

I made a large withdrawal from them, they are honest and do pay.

ManchesterUnited2020

I was browsing my email when I came across an email from ExclusiveBet, I had to check it out, this casino sounds Exclusive!
The message contained a free £10 no deposit bonus, I'm a no nonsense gambler and always read the Ts and Cs before attempting to play one of these bonuses.

Anyway after a brief read I noted the most important detail, £100 max cashout, this didn't worry me too much as it's free money after all, I was shocked and disappointed after an hour of play and surpassing wagering requirements my balance was £485, no point in cashing out straight away and forfeiting my remaining balance.
I kept wagering and built up some FPP points which could later be cashed in for money.

Eventually my balance hit £100 and i cashed out, I had to send in documents which weren't the clearest but still accepted, then I had to print out a document, sign it by hand, scan it and send it back to them in order for them to process my cashout, 4-5 days later and the money arrived in my bank account without having to deposit any money.
Once the casino payed me I decided to take advantage of their first deposit bonus which is a 100% deposit bonus up to £150.
I deposited £25 and instantly received the bonus boosting my balance to £50.
This site has a great range of Netent and Microgaming slots, I picked a random game (Evolution - NetEnt) and started spinning away, I won't get into too much detail but I lost my deposit and bonus, I then decided to cash in my FPP Points for £7 and managed to claw my winnings back up to £200 after playing Olympus and hitting numerous bonus games and free spins features.
Another cashout and this casino made it's way into my profitable section so I was happy with the outcome.

On a few occasions I had to contact support to check on my withdrawal, they were always quick and helpful, something I was pleased with, can't complain in this section.

As for the rest of the site, you can access live casino and sports betting.
Their is a 100% match bonus on sports betting up to a maximum of £75.
The graphics are very genuine and the menu's couldn't be easier to follow.
Remember to enter the correct bonus codes if claiming any first deposit or monthly top-up bonuses.

I would also like to mention that once you verify your identity you can make Buddy Transfers, something very rare to online casino's, I would have liked to tried this feature but none of buddies gamble online, only on foot as some people prefer cash in hand.
This casino can also be accessed by mobile if you prefer to play on the go.

Overall I would rate this casino 8.9/10
Pretty much what you would expect from a top online casino, not a very well-known casino which can leave a few question marks before depositing your money but be assured they are very safe and secure.
Slow withdrawal processes are a downfall, their promotions aren't that great either.

mogriff

Exclusive casino bet Netent uses the well-known software, it has a lot of very good game

The casino offers new players € 10 no deposit with a maximum withdrawal amount of 100 euros.

Careful with deposit bonus, because you can only withdraw 10 times the amount of your deposit. For example if you deposit € 50 and you get a 30% bonus, you can only withdraw 500 euros maximum (10 times your deposit) that I find very little.

Another negative, withdrawals are treated as Thursday, so if you make a withdrawal on Friday you will only pay on Thursday of next week and even if you request a withdrawal via Neteller, what I find personally rather bad from the point of view waiting time of withdrawal.

Livechat is available only during the day and they are very friendly.

Many great games like Dead or Alive or Silent run you will earn handsome amounts with small bets.

They offer Tuesday, Wednesday and the weekend a 30% bonus on your deposit but be careful as I said earlier because your maximum limit for your withdrawal will be limited to 10 times your deposit.

Many ways to deposit as Neteller, Ukash, etc etc.

You also earn loyalty points every time you play, you can turn it into chips when you have reached the limit (200).

ExclusiveBet also has a sports betting site and you can also try to win money by betting on your favorite team. You can of course easily move money that is in your casino to play sports betting account.

ExclusiveBet is a serious casino, even if the conditions of use of a bonus are reviewed and the time of treatment withdrawal.

The only weak point is the casino's withdrawal time but I find that the machines give relatively well.

Good luck to you in ExclusiveBet.

aemakgol

ExclusiveBet casino is powered by many softwares, which includes two softwares that I always happy to see and play- Net Entertainment and Microgaming. Of course I decide to join such great casino, and I made deposit of euro 50 which was doubled by casino to and give me 100 euros to play.

I start from Gonzos quest at 1 euro per spin, and soon get very nice 125 x bet ( best 5 pictures on the x 1 multiplayer, unfortunately, in freespins with x 15 multiplayer it can be much more better for me), but 125 x total bet also very nice, and with around 200 euros on my account i switch to alien robots and start playing at 243 lines ( as I told in another review, this slot can be played on 30 lines, or 243, I always play at 243 lines, because in freespins it can pay very nice to you!). I played at 0.90 bets, and soon lost around 40 euros without getting so needed features, so I decide to try fruit shop slot, it is a bit similar to Gonzos quest, but it is different, you should check it out. There I also did not seen anything decent, and with 150 euros I go to Jack hammer slot, I should say that I am not big fan of this slot, but this time it pays nice, and after growing my balance to 300 euros I just left it while I am in win with it.

After it I went to starburst, there I wager a lot, but did not win anything, so after finishing my wagering requirements i decide to cashout my 300 euros, and make withdrawals request. They request docs from me after 14 hours, I sent, and docs was approved on next day. Total cashout time is around 50 hours, which is pretty bad for NetEnt casino.

That's all, thank you for reading my review about ExclusiveBet casino, now I will give them some marks:
Support: B
Withdrawals: B-
Games selection: A
Bonuses: B

paquito76