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Casinobet Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 3 reviews
7.7/10
3 reviews
Complaint Response 1 complaints
0 hours avg. 1 complaints

AskGamblers Quick Overview

Editor’s View

Casinobet Casino is a crypto casino supporting a variety of payment methods, accompanied by fast withdrawals. You’ll have access to more than 3,500 games from industry-leading providers. You’ll have access to customer support and a good variety of bonuses and crypto-friendly offers. 

What we like
  • Fast withdrawals
  • Accepts Cryptocurrencies
  • Live chat for registered users
What we don’t like
  • No live chat for unregistered users
  • Limited support hours 08:00 - 15:00 UTC
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casinobet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.casinobet.com/
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Spanish, Portuguese
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile

General Information about Casinobet Casino

Casinobet Casino is an online casino site catering to players from around the world. Signing up is quick and easy, and you’ll have access to more than 3,500 games. 

The casino supports multiple languages, and you can play on most web and mobile platforms. If you’re a mobile gamer, you can take the casino with you when you’re on the move for a fully interactive mobile experience. You’ll be able to enjoy all the same games as the web version, which we’ll delve into as you continue reading our online casino review

StallCation

Complaints

Read the complaints other players have left for Casinobet Casino. Learn more about complaints.

Show all complaints
Repeated account reopening

Dear AskGamblers Complaint Team,


I am filing a complaint against Casinobet.com, a casino operating under a Curacao license, due to repeated and serious violations of responsible gambling practices.

In August 2024, I requested the permanent closure of my account and informed the casino that I was struggling with a gambling addiction. Despite this, the account was reopened shortly afterward, and over the following months, this pattern continued: I would request closure due to addiction, and yet the casino would allow me to reopen the account and gamble again — sometimes within days of the previous closure.

On multiple occasions, I explicitly asked the casino not to reopen my account under any circumstances, even if I requested it myself. These requests were ignored, and the casino continued to reactivate my account on request, enabling further gambling activity and financial harm.

In addition, the casino has repeatedly overridden time-out/self-exclusion periods I set through the Responsible Gambling tools. For example, I would request a break of 3, 7, or even 10 days, only to have the account reactivated immediately after I contacted support, effectively nullifying the purpose of the time-out and further enabling relapse behavior.

This conduct shows a blatant disregard for player protection responsibilities, especially when dealing with a customer who has clearly and repeatedly self-identified as a gambling addict.


I am requesting:

A full investigation into this ongoing pattern of account reactivation and policy violations,

A refund of my gambling losses from the time the account was first reopened after my initial request for closure due to addiction,

A permanent and irreversible closure of my account.

My account email: < email removed >

I am ready to provide supporting evidence, including:

Screenshots of emails and chats with support,

Proof of my addiction disclosures and closure requests,

Instances where my requested time-outs were bypassed or ignored.

Thank you in advance for taking this complaint seriously. I trust your platform will ensure accountability.

staus Rejected

Complaint Statistics

Avg. Amount $ 0
Avg. Complaint Duration 0 hours
Avg. Response Time 0 hours

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Player rating
7.7/10 3 reviews

Top reviews from our players

Casinobet is my go-to casino since a few months. I got off crypto-only casinos to play in CAD, and the withdrawals are freaking quick! The bonuses are nice once you have a VIP host and the staff is super nice! I really enjoy the mechanics of the website and the ergonomics.

The only downside is that they're not releasing slots as soon as they are available but that should be automated in the near future. The way they display slots could be improved.

Hello! Thank you so much for sharing this fantastic review! We’re thrilled to be your go-to casino and that you’re enjoying fast CAD withdrawals, our bonuses, and the care from your VIP host. It truly means a lot to know you’re happy with the website’s mechanics and ergonomics too! We also appreciate your honest feedback regarding the slot releases and display. We’re continuously working to improve these areas to bring you the latest games faster and with an even smoother browsing experience. Thanks again for taking the time to share your experience, and we look forward to making your time with us even more rewarding! If you ever need anything, we’re just a message away. Kind regards, Casinobet Team

user avatar

Been playing here for months. Reached a very high vip level. The website is very responsive bet limit in many games are limited. Many missing games in many providers.
Withdrawals are instant which is the biggest plus.

Vip went from here to absolutely zero. Although I'm in a very high level I got an email begining of feburary to change my cashback to baby small portions instead of my usual deal i tried to not accept it but they gave me no choice. Was my most favorite casino but now I feel I got ripped off when they suddenly decided to change my vip. Oliver vip managet is not like before anymore. No generous loyalties like before when i was in lower levels. How can cashback be divided into 5 equal portions just to keep player waiting everyday to get his lossback or cashback.

In addition to responsible gambling its a disaster. No responsible gambling.

Hello! Thank you for your valuable feedback and for being such loyal player with us. We truly appreciate your continued support. We understand there may have been some confusion regarding the recent changes, and we want to clarify that the offer you received was initially introduced as a special, limited-time VIP offer. Because we greatly value you as a player, we decided to extend this offer, albeit with a slight adjustment to the distribution over multiple days. Rest assured, the overall value of your offer and cashback remain unchanged, and we are confident that it still provides one of the most competitive and rewarding experiences available. Furthermore, we’re excited to share that we’re working on launching new, exclusive VIP rewards that will be truly unmatched. We encourage you to stay tuned for these exciting updates! We genuinely appreciate your feedback, and our dedicated VIP team is always available to assist you. If you have any further questions or concerns, please don't hesitate to reach out directly. We're here to listen and ensure your experience continues to be exceptional. Thank you again for being such a valued part of our community. Kind regards, Casinobet Support Team

user avatar

Hī, This is a good site with a very good slot selection, which is my favourite, and the Welcome bonuses look very pleasing. I fully recommend this site agents are very polite. This is an awesome site. ❤️

Well, I have no dislikes about this site. Um, I hope to see more no-deposit spins. It will be fantastic, lol, but yeah can I please have the spins

Hello! Thank you so much for your kind review! We truly appreciate your thoughtful feedback and are delighted to hear you're having a great time with us. :) Regarding the free spins you mentioned, we’d love to look into that for you! For personalised offers, please reach out to our support team at [email protected] and we’ll be happy to assist. Kind regards, Casinobet Support Team

user avatar

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