- Large collection of all types of games from a unique software provider
- 24/7 support available through live chat, international phone, and email
- Secured with encryption
- Descriptive random number generator explanation
- International phone support calls may be tolled
- No third-party audit posted
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Casino777.be Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
Casino777.be is an online casino that focuses on a simple user interface and a wide array of instant-play gaming options. They are powered by iSoftBet, a software platform that is seldom found elsewhere. The casino is one of the few that are licensed in the jurisdiction of Belgium and Switzerland.
Security and Fairness
If you're concerned about your safety when playing online, rest assured that Casino777.be has taken the necessary steps to keep you and your data secure. Most importantly, any sensitive data you provide (such as financial information, addresses, or passwords) is always kept encrypted on the casino's server, making it virtually impossible for unauthorised parties to decipher.
The random number generator (RNG) used by Casino777.be is described in great detail on the "Fair Gaming" section of the website. You can read this by clicking the updated payout percentage seal on the bottom of the casino's website. Although it is descriptive, having a verifiable third-party audit posted on the site would be preferable.
- E-Wallets 1-5 days
- Bank Transfers 1-5 days
- Card Payments Not offered
- Weekend Cashouts No
- Progressive Jackpot Wins None
Games
The most diverse selection of games at Casino777.be are the slots. They feature dozens of various video and three-reel classic games with various themes and paytables. Among the most popular are Jet Set Sunset slot, Ali Baba Wishes slot, BeWitched slot, 80's Night Life slot, and the progressive-enhanced Game Show slot. All together, Casino777.be has a slot collection that rivals that of the largest online casinos.
Table game players have quite a bit to do at Casino777.be as well. If you're into blackjack, you can choose from nine different variants, including the impressive 3D Multi-Hand Blackjack. Casino777.be also features ten different types of roulette, including European Roulette with a unique progressive jackpot. Other games include casino hold'em, baccarat, High Low, Caribbean Poker, 3 Cards Poker, and Poker Pursuit.
If you want to spend some time at the video poker machines, Casino777.be provides you with several different variants to try. In addition to popular variants like Jacks or Better, Joker Wild, Deuces Wild, and Tens or Better, Casino777.be also offers bizarre ones like Spin Poker, Big Beer Joker Poker, Bowling Stirke, and Spin Deuces. Many of the games can even be played in multi-hand denominations.
- +3228081585
Support
Casino777.be does a good job at keeping its players satisfied with a dedicated support team. For most inquiries, the casino's 24/7 live chat team is the most efficient point of contact. You can access this free service with just one touch of a button directly through the Casino777.be website. Alternatively, you can give Casino777.be a call using their international phone number, or by sending them an email through their online contact form. The casino guarantees email responses within 24 hours.
Complaints
Read the complaints other players have left for Casino777.be. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Great selection of slots. Many popular providers. Decent bonus. Belgium license is positive Nice looking site. Easy to navigate.
Their mail support doesn't work. I cannot get my docs verified. When I try to send a mail, it just returns my mail! Tried to ask live chat, but the guy didn't understand me. He just said something like "it is unfortunate" Very poor experience until now!!
Hello ROEDGAARD72 I'm sorry to hear this. When checking your case, I can see you tried to email us on [email protected]. Please note our email address is [email protected]. Please email us at this email address and our team will take care of this for you. Don't hesitate to contact us should you have any questions. Best, Marcel Customer Service Manager
An extensive collection of game providers, various payment options and live chat possibility. That's about it.
I played at this casino for some time, without bonuses because the wagering was too high for me. After some deposits I won and made a withdrawal. The pending time for the withdrawal is 48 hours, which is ridiculous and is only there so the chance of a reversal is bigger. I got no email whatsoever about any kind of verification, so I went ahead and send the KYC docs myself. After 3 days my account was still not verified, and chat told me that I would be called somewhere that day (there was no way to tell how late), for a telephonic verification.
Chat is not helpfull at all, response time is slow, but more important, there is no customerservice whatsoever (as mentioned in previous reviews).
Because of the extremely slow verification and payment process, combined with poor customer service and high wagering, I give this casino 2 stars. The only reason it doesn't get 1 star is because they do have a decent selection of games.
Dear R.V. I'm sorry to hear you feel this way. I can assure you that the verification process is only there to make sure all our players are paid correctly and safely. I can understand that this can be a bit frustrating, but rest assured this is only for the first withdrawal as we need to fully verify your account. Once this is done, you will not have to go through the verification process again for your future withdrawals. Regarding the wagering requirements, those will depend on the bonuses, some will have usual 40 playthrough as in most casinos, but we also have sometimes promotions offering bonuses with lower wagering requirements, just keep an eye on our promotion page to know when they're on. Don't hesitate to contact us should you have any questions. Best, Marcel Customer Service Manager
Good and friendly customer support. Good design and good slots. Good bonuses.
Hi Lucien247, Thank you very much for the positive feedback, it is much appreciated. I will make sure to share it with our team, I'm certain they'll be happy to hear this! Do not hesitate to contact us should you need anything. Kind regards, Marcel Customer Support Manager
The casino does have some nice slots.
Dutch helpdesk.
After a security check they are willing to pay-out.
The wheel of adventure with nice bonuses.
When the slots give something, its often quite big.
The pending time is way to long in my opinion, websites like Voodoodreams pay-out after a minute! WHY??
The many errors i get while playing are to much. It's less then a couple of months ago, but not enough...
I miss some NETENT and WMS games.
Hello EUROBUDA Thank you very much for your feedback! Regarding the processing time for the withdrawal, I can understand your point of view. However, please note this delay is due to the different verification steps we must follow before validating every withdrawal as per the legislation in place. That being said, we always try to validate all withdrawal as soon as possible and our teams are working hard so this can be done within 48 hours once an account has been verified. I'm sorry to hear you've experienced some issues playing our games. In my experience one of the main issues when it comes to slots is due to cookies and cache and the issue is usually solved by regularly deleting your cache and cookies. I also highly recommend to use Google Chrome, which is the best web browser to play on our website as it's the most compatible with our games. Should that not solve your issue, please contact our customer team who will solve any problem you might have. In terms of games, we always try to offer as many games as possible from as many provided as possible and to have the most recent games available. Do not hesitate to contact us should you need anything. Kind regards, Marcel Customer support manager
Lot of slots available (but not the one I like..). Live support really efficient, many deposit methods, lucky wheel daily bonus.
Bonus system x30 play through like 10 years ago, old school design..again.. I felt traveling back to 2000's. All this could be just "ok".. but the real joke is about cashback system, what they so call "cashback" it's just a freebonus x30 before cashout..
Hi CASHCASH, Thank you for your feedback, it is much appreciated as we're always trying to improve. I'll make sure to share it so we can take it on board to better our offer. Regarding your comment for our cashback offers, note that we do offer cashbacks and promotions with cash prizes instead of bonuses. If this is the kind of offers you're looking for, I invite you to keep an eye on our Promotion page and to subscribe to our newsletters so you're informed when they're taking place. Kind regards, Marcel Customer Support Manager
Sounded quite good as I found this casino. It has a Belgium gaming license and they do have exactly the Slots I wanna play.
Well I started with the 100% first dep Bonus. You have to play through it 30x times to cashout. I had 50 Euro on my balance and played a slot. The first thing which was really suspicious: The slots lag a lot. That's pretty awesome. You have to be happy if you can play bout 4,5 rounds per minute. I tried different browsers and updated flash aswell. But it was the same. Never had such problems before. The strange thing is: In freespins everything runs normal and fast as you know it.
Well imagine to wager a 30x bonus with such a lag. It would take days then to play it through. I played a Nextgen Slot which normally gives you back a lot under game and gives you bonuses quite fast. Well my 50 Euro were gone in about 20 minutes without any win or Bonus game. I wasn't frustrated cause it simply can happen to lose sometimes.
Next day i tried another 50 Euro without a bonus. Played Nextgen again with a maximum stake of 0,50. 2 hours of permanent Autoplay and i got 4 or 5 bonus games. 1 X30 and the rest: X10 or lower. Didn't get any good win or something. The last 30 minutes was a permanent lose then.
Well bad luck or something else :)
The second thing is the Live chat. That's a f**** joke. My first question in Live chat was this one:
"Hy which documents do you need for account verification or possible withdrawals and where to send them?"
Answer after minutes: "That's correct".
Me: "Whats correct?"
Chat: "We need ID"
Me: "I already uploaded my passport. Don't you need something else for withdrawals?"
Chat: "Utility bill, bank statement,..."
He needed about 5 to 10 minutes to answer my simple question.
I sent all the required documents then and I had to find out the mail address on my own. ^^
Well I closed my account then. Sending them a Mail again. Hope that this will work now.
Conclusion: Never again!
Dear Stefan, I'm sorry to hear you feel this way. I'm surprised to hear your comment regarding the speed of our games as I can assure you our games are checked daily to make sure they work at optimum speed, we have an entire team dedicated to this and we haven't received any complaints regarding this. I would suggest to also check your internet connection as this can influence the speed of the games a lot on any website, unfortunately, we don't have any influence on this. Furthermore, one of the many checks performed daily is related to our RNG that guarantees the randomness of all our games. I'm surprised to read you say you didn't register any winnings during the last 30 minutes of your session, as when I check your gaming activity I can actually see a lot of winning spins during this time. Maybe due to the game being in Autoplay you missed those winnings? Regarding your feedback on the LiveChat, I can see our agent replied to all your questions in less than a minute each time. Please note the documents required to validate each account depends on different criteria and can change from one account to another, therefore our agents have to check your file in order to give the appropriate answer, this might explain why it could have taken a bit longer to receive one reply. Best, Marcel Casino777 customer support manager
Nice website and a lot of games but never get freespins or credits!
I was playing on the game of Amazon Battle and the game was doing good. All of the sudden all the rolls were turning and turning and didn't open anymore.
I contacted support and they said that I had to clear the cache which I did and logged out and in but the game never re-opened!!! I know for sure that they shut down the game or did something so that I lost all my money. All other games I could open and were doing fine except for this one!
Very strange but in the end it's a computer your playing with and they can be set right? I warn everybody not to play here in this casino because you will loose your money!
Hello, Thank you for taking the time to post this review. It is much appreciated. However, our huge payout rate of 98.3% is definitely the proof that every day, the number of winners on Casino777 is huge. We have one of the highest payout on the market. Regarding the issue you encountered, please get back to our customer support team and tell them exactly how much money you had on your account at that time and if indeed even one cent is missing from your balance, we will be able to see that in our game history and sort this out for you. Looking forward to hear from you again via our customer support team. Kind regards, Marcel Casino777 customer support manager
Frequent deposit bonus offer, & reward fidelity bonus.
Poor client service, not listening at all to their client's request (free bonus, closure of account...)
I played in e-casino since about 8 years and in casino777.be during 8 months so I had time enough to make my own true analysis of this unfriendly casino.
Hello Bandit, At Casino777 our goal is to bring you the best customer care there is ! We are always open to suggestions and willing to make changes in order to update our services to your needs. Feel free to contact customer support and give us all the details of your account, so that you receive an answer tailored to your needs. Best regards, The Casino777 team
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Im writing a new review, since Im the one being an idiot :-D I complained about the lack of response pr mail and thats because Im an idiot :-D I wrote the wrong mail adress, as Marcel pointed out. Will give a more detailed review, when I have played there.
Looking forward to play the many slots and providers.
My bad with the wrongfull mail. For now I will rate the casino based on the large selection of slots, their license and the decent bonus.