Casino Ventura Complaints

Hello Askgamblers, I wrote earlier but it was rejected, I hope this time I have compiled everything necessary.

1.- On April 24, I deposit 100 dollars in the casino Ventura without bonus, i betting in blackjack and my final balance was 140. attached image of the deposit "deposit to casino ventura 100 dollars 24th april" and "confirmation, deposit to casino ventura 100 dollars 24th april"

2.- on May 27 he made a withdrawal of 140 dollars, attached image "confirmation, deposit to casino ventura 100 dollars 24th july"

3.- On July 7 I tried to access my account but it was not possible, then contacted the support and told me that I did not have an account with them, it was then that they explained me that they migrated their website and some accounts were not migrated correctly between them mine, so they asked for my account details to restore it. attached image "they created my new password but my balance was zero 24th july", later I will create my password but my balance was 0.attached image "they created my new password but my balance was zero 24th july"

4.- since then the i was contacting support and they do not want to return my balance. his argument is that they gave me 50 dollars of bonus which i does not accept and that they refuse to give me back my 140 dollars, because of his administration make his decision, as it can be seen totally biased affecting my balance and stealing the 140 dollars.
attached images "contact by email 05th August", "contact by email 24th july" and "contact by email 24th octuber"

5.-You can see the balance in my account is 0 and I have not historical record of bets and transfers, because migration. attached images "my account casino ventura-balance 0-no bets alls time" and "account details casino ventura"


Then, ask you Askgamblers to do justice in my case and instruct the casino to return my balance 140 dollars. thanks.

I made a deposit on last friday of 20 eur and took advantage of 50% Fridays reload bonus.I had to wager 600 eur.I have completed wagering requirement the same day and made a withdrawal.Today I got message that my withdrawal was declined.I contacted them immediately and ask what is going on.They said I have breached bonus terms and they confiscated my winnings. This is absurd.Please help me to get my money

I opened the casino a few years ago, made many deposits and withdrawals, I do not remember the time when I made the last deposit and withdraw money when I can not access my account, after some time my twin brother opens a casino account (other IP and Computer, other residence address, another person) he makes only one deposit and does not use the bonus, He makes only one deposit and wins nothing. casino linked the two accounts, recognizes as a duplicate sic! It's not true, there is another person with another computer and other address of residence, only this same City. I played later on my account and won 2600e, a few months ago, It was long time I do not remember the exact date and amount of the last deposit, I can not verify it because I can not log into the casino account. I contacted them for chat and several times they assure me that if my twin brother will verify the account the documents will be my account will be unlocked, My twin brother sends all docs + selfie, they still do not answer, they do not unlock the account, contact with this casino is very difficult. This casino looks every smallest reason not to pay the winnings, I do not understand how such a casino can have a trusted status. terms: Only one bonus offer is allowed per player, account, address, computer and IP address. CasinoVentura.com reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account. Bonuses only one account used, my brother opened acc another computer, address, ip etc, and not used bonus.

I made a deposit to CasinoVentura 19.06, deosit 90e received 100% bonus and a turnover condition 3600e, I did wagering requirements, and withdraw 350e from my account, Then i made another deposit which i lost, again next deposit 95e using a 100% wager: 4.750,00 EUR, I lost the deposit and bonus. casino canceled my withdraw, stating the reason: You withdraw has been declined, because you had a withdraw in pending and then you deposited again and received bonus and as per our terms and condiction you are not allowed , so your winnings were forfeited and your last last deposit is back in the balance. I did not see any point in the rules prohibiting it, I did not break the rules. casino cancels my winnings with the first bonus and received, amount last deposit wagering wagering last bonus which i lost, I do not even know how to comment but this is some strange and incomprehensible interpretation of the casino.

I opened a casino account Casinoventura a year ago, made a lot of deposits and withdraws money, On last Monday ( 19.06.1988) I made a 88e deposit and received a 100% bonus, I made the required bet and made a withdrawal of 2000e , Today I received a return only my last deposit. (88e) I always read the exact terms and is sure I no broke the rules of the casino, casino did not give any reason and evidence that it broke some rules, I do not understand the casino's decision and why they do not give a reason why they steal my money. Casino believes that I broke the rules: 4.1 General Bonus Terms and Conditions To ensure fair play and the proper use of bonuses, Casino Ventura considers betting [...]claiming multiple hundred percent (100%) deposit bonuses without any other deposit in between. Player betting patterns and activity are constantly monitored and in case of bonus abuse, Casino Ventura reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending gaming activity and refund the original deposit. Casino they think I made deposits a few times each in a row using a 100% bonus, it's not true. I made deposits between taking a 100% bonus. Casino is lying. The casino does not show any evidence. Each casino may write that it has broken rules or that the player is a bonus abuse but it is necessary to prove, casino Ventura will not prove that I broke the rules, I am more than certain,

Casino Ventura rejected my withdrawal on my first big win (46000SEK). In the email I received, they told me to contact support for further explanations. I contacted support and first they told me that my withdrawal was declined because I had used several 100% bonuses in a row which is not accepted according to their therms and conditions. That I could prove wrong – or they did it themselves. The focus moved directly to claim "irregular gameplay" – that I had no deposits not using a bonus. That this is not allowed is not stated in their terms. When I signed up at Casino Ventura I choose a what they called "bonus path" – a bonus was offered on every deposit. How can they offer such thing and then argue it is irregular gameplay? I don't see what I have done wrong. I want my money.

On Friday, the 24st of March I played the 50% up to 300€ Bonus on Casino Ventura. I deposited 200€ and played with 5€ a spin on Wild Orient. The automat was hot and I had a nice run. I won 2284€. I didn't change the bet, everything was right. I read the rules before I started gambling. On the 30st of March I got an email that my withdraw was unaccepted. I tried to log in but Casino Ventura deleted my account. First of all I contacted the chat but they told me that I have to ask per email what's happened exactly. Of course I sent an email to the department. Unfortunately I never got an answer. I am sure that I didn't make any mistake at the terms & conditions. Please help me!

I took 125% welcome bonus a while ago and yesterday I took 100% bonus and made a 430e withdrawal. The withdraw was canceled. The reason why my withdrawal was declined: ''claiming multiple hundred percent (100%) deposit bonuses without any other deposit in between'' So according to the terms and conditions I did not break any rules, since I never used MULTIPLE HUNDRED PERCENT deposit bonuses without any other deposit in between. The terms and conditions clearly state that this rule is only for multiple 100% bonuses; it says nothing about using deposit bonuses above 100%, so OF COURSE I thought I was not breaking any rules. Today I contacted livechat, since I was really curious about what part of the terms and conditions I broke. Whenever I asked the support agent to copy paste that part of the terms and conditions I broke he just copy pasted this: "claiming multiple hundred percent (100%) deposit bonuses without any other deposit in between". After receiving that answer I told the support agent: " I have not claimed multiple hundred percent deposit bonuses, so can you copy paste the part of the rules I broke". After that I just kept receiving the same answer, so I decided to contact Askgamblers.

Hello. On Apr-3, I deposited $26.99 and redeemed $26.99 bonus. I completed the wagering requirements (Screenshot 1) and requested two cashouts - $1.000 and $200. Today, Apr-4, I got an email saying my withdrawal requests have been declined. I immediately contacted Live Support and chat agent Matilda told me that my winnings have been forfeited because I claimed multiple 100% deposit bonuses without any other deposit in between. When I deposited, I didn't get any warning of that rule; on the contrary - they gladly accepted all of my deposits (Feb-2, Feb-20, Mar-8, Apr-3; Screenshot 2) with which I claimed 100% bonuses. In other words, you can claim several 100% bonuses in a row, although you can't win anything with them. Even chat agent Matilda said: "Our players are free to claim several 100% bonus deposits in a row Kristijan". Now I got an email saying: "Please be kindly informed your withdrawal was declined and your winnings forfeited as we have noticed some irregular bonus used on your account recently, we have put the original deposit back in your account, meanwhile your account is currently under review, time for our team to review your bonus situation. " I'm really sad and confused at the same time. I'm a verified member and have really liked Casino Ventura. On their website they say they are safe & fair - I really hope they will prove it by resolving my case. Thank you in advance.

I've had the pleasure of trying some different Casino's and since I'm new to this world I was a little hesitant and worried what kind of people were running these sites. To my surprise I have to say I'm positively surprised. EVERY Casino I've won at have paid the full amount of my winnings. Some have been slow to pay out but with a little reminding they've always fulfilled their duties, except ONE. ONE casino stands out: CASINO VENTURA DO NOT PLAY THIS CASINO!!! I played slots and won 2500USD on my first deposit that included a welcome bonus. I played through the wagering requirements. I then sent a request for a withdrawal to make sure this was ALSO an honest casino. I got a response that my withdrawal was denied. Nothing more. I emailed the cashier but did not get a response at first. So I asked in the chat. They looked into my case and found the following to say about the reason for my withdrawal being denied: The winnings have been forfeited according to terms and conditions due to fraudulent behavior and taking unfair advantage. I then questioned how I'd been "fraudulent and unfair" when I've played exactly according to their requirements. I then get a fairly surprising email that "the winnings have occured after a technical default and that they don't believe I was responsible for this" and that they've credited MY DEPOSIT back to my balance.... THANKS! SO, they blame these winnings on a technical default on their end.. (the games were working fine all this time, by the way) and because of this they've stripped me from 2500USD and returned 100 instead. Perhaps they thought I'd be happy and could start over winning again... well, what's the reason really, when you can't win at this site without being "fraudulant and unfair" or that, God forbids, there should be ANOTHER technical default. I've followed up and let them know that I will spread this at gamblers forums, not to be an ******** but to WARN other players of CASINO VENTURA. They brought it up for review with their management for further investigation and decided that the decision they took remains final. Bottomline: they have admitted it's their fault and still feels I don't have the right to my honestly won winnings as you can see in the mail conversations provided via the screen dumps attached. And more importantly, there is no breach of bonus terms, this is not a delay in payment. This is fraud straight up and down and I have the emails to prove it. They took a chance at not paying and I've offered Casino Ventura several times to resolve this matter but to no avail. I've been polite in my emails and the only thing I've done is to tell them that I will go to askgamblers and even so they decided to not pay the money. Thanks for your time. Best Regards /Simon simmespelet