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Casino Ventura - Missing funds

UNRESOLVED
Complaint Info
Disputed casino Casino Ventura
Reason Missing Funds
Amount $ 140
Posted on October 31, 2019

Hello Askgamblers, I wrote earlier but it was rejected, I hope this time I have compiled everything necessary.

1.- On April 24, I deposit 100 dollars in the casino Ventura without bonus, i betting in blackjack and my final balance was 140. attached image of the deposit "deposit to casino ventura 100 dollars 24th april" and "confirmation, deposit to casino ventura 100 dollars 24th april"

2.- on May 27 he made a withdrawal of 140 dollars, attached image "confirmation, deposit to casino ventura 100 dollars 24th july"

3.- On July 7 I tried to access my account but it was not possible, then contacted the support and told me that I did not have an account with them, it was then that they explained me that they migrated their website and some accounts were not migrated correctly between them mine, so they asked for my account details to restore it. attached image "they created my new password but my balance was zero 24th july", later I will create my password but my balance was 0.attached image "they created my new password but my balance was zero 24th july"

4.- since then the i was contacting support and they do not want to return my balance. his argument is that they gave me 50 dollars of bonus which i does not accept and that they refuse to give me back my 140 dollars, because of his administration make his decision, as it can be seen totally biased affecting my balance and stealing the 140 dollars.
attached images "contact by email 05th August", "contact by email 24th july" and "contact by email 24th octuber"

5.-You can see the balance in my account is 0 and I have not historical record of bets and transfers, because migration. attached images "my account casino ventura-balance 0-no bets alls time" and "account details casino ventura"


Then, ask you Askgamblers to do justice in my case and instruct the casino to return my balance 140 dollars. thanks.

AskGamblers
Posted on November 28, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on December 6, 2019

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

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