Withdrawal unfairly declined

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Casino Ventura where it is clearly displayed that player breached casino's bonus terms #3.1 and #4.1

3.4 Account Limits
Each promotion has its own terms and conditions which are published on the Casino Ventura’s Promotions page under each promotion’s descriptive text and/or on Casino Ventura Terms & Conditions in article 4. By participating in the promotions and/or accepting to receive the bonus(es) offered by Casino Ventura, the player automatically declares to also accept the terms and conditions for that particular promotion/bonus as well as the general promotions/bonus terms and conditions which are listed hereunder. In the event that a player does not understand how the promotion works, if he is eligible to participate, or does not understand the terms and conditions, the player can contact a member of Casino Ventura’s Customer Support via email or live chat for a more detailed explanation. In case of any dispute, the decision taken by Casino Ventura’s management is final. Casino Ventura also reserves the right to amend, add or remove any of the bonus/promotional terms and conditions. In case of any changes, the date of the last updated version will be published at the bottom of these terms and conditions. Players are kindly requested to regularly check the bonus terms and conditions for any amendments/updates. In case of any differences in the terms and conditions between the English and the other languages displayed on the Casino Ventura website, the English language version will always prevail.

4.1 General Bonus Terms and Conditions 
[..] Other examples of irregular gameplay includes (but are not limited to): [..] (ii) claiming multiple hundred percent (100%) deposit bonuses without any other deposit in between. Player betting patterns and activity are constantly monitored and in case of bonus abuse, Casino Ventura reserves the right to cancel, suspend or lock any player account found guilty of abuse as well as void/revoke any pending gaming activity and refund the original deposit. Casino Ventura can also decide at its own discretion to ban any player from participating in Casino Ventura’s promotions for a definite or indefinite period of time as decided by Casino Ventura’s management.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In the case of a violated casino or bonus terms and regardless of the fact whether player consider these terms as fair or not, AskGamblers Complaints Team is not able to help, because we are adamant in our position that the rules are made to be respected and followed. All matters concerning the fairness of a particular casino or bonus term/s player could address directly to the casino's licensing authority as they are the only one who could void that rule or force the casino to change it.
 

After the third time I violated the rule I did not get any notification about you drawing a line. This I found out right now – after a big win and a rejected withdrawal, a couple of deposits later. I won on a deposit using a 100% bonus. The deposit before that was on a deposit using a 60% bonus (no win).

I have never said that you have forced me to violate the terms. What I did was my mistake, and probably a common one. What I think is unethical is your way of encourage mistakes and not drawing the line until the player wins. I have no opinion on whether your rules are fair or not – only about your way of applying them.

Dear Lisa,

Thank you for your feedback. We are very generous with our bonuses, but we do ask from our players to respect our rules. I'm sorry to say that you didn't.

You have played and withdrawn many times during your stay with us, so I don't think you are in any position to call us unfair. After you violated the terms for the 3th time we had no other choice but to draw the line. This would have happened with or without any winning.

It's easy to say "I didn't know", and it's even easier to blame someone else. We didn't force you to violate the terms and we believe our terms to be fair. Our bonuses are intended for recreational purposes only. Please note that it is obligated to confirm that you have read and accepted the terms and conditions upon creating an account, and in the description of all our promotions there is an link to the terms and conditions reminding you of the rules that apply.

Kind regards,
Sarah

I understand that you are gaining a lot of money by having this rule. In order to stand up for fair play I suggest you to only offer bonuses that the player actually can win money on. Since you also offer a 100% bonus on every 5th deposit it must be easy for you to also keep track on what bonuses the players not are entitled to use. It is easy to accept the bonuses that are offered and if everything seems fine you don't suspect that you are doing something wrong. From my side, this has been honest misstakes that I did not know I had made until now. It seems cruel only to "investigate" the players deposits after a big win. It should be easy for you to change the way you are offering bonuses. Then you don't need that rule you are referring to and you don't need to spend time "investigating", looking for "bonus abusers". Stand up for fair play and don't abuse players that make misstakes.

With the above stated facts, I still argue that I'm entitled of my winnings.

If you think that you are fair but claiming players are not, at least you should pay back all the deposits that I made with no chans winning on. The same for all other players that have made the same misstake.