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Casinia Casino

Our Rating CasinoRank
4.4/10
CasinoRank
Player Rating 34 reviews
5.2/10
34 reviews
Complaint Response 59 complaints
2 days avg. 59 complaints
What we like
  • Mobile version available
  • Multi-lingual live chat open 24/7
  • High withdrawal limits
  • 24-hour withdrawals
  • Multiple withdrawal methods
What we don’t like
  • Several country restrictions
  • More deposit methods than withdrawal methods
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casinia Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://casinia.com/
Established
2017
Licences
The Philippine Amusement and Gaming Corporation (PAGCOR), Anjouan Gaming Board
Company
Affiliate Program
Languages
English, German, Hungarian, Japanese, Norwegian, Polish, Portuguese, French, Finnish, Italian, Spanish, Czech, Slovak, Slovenian, Greek, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

Casinia Casino is an official online casino, owned by Araxio Development group of companies. The casino gives players an opportunity to enter the world of excitement and play the best-licensed games from the leading software companies such as NetEnt, Quickspin, Quickfire, Pragmatic Play, Rival Gaming, Amatic Industries, Habanero, Yggdrasil Gaming, iSoftBet, ELK Studios and Igrosoft. By offering a large variety of games to suit everyone’s taste, it is the casino’s priority to create comfortable and safe gaming experience to its customers. Casinia Casino is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR).

Restricted Countries and Territories

Due to strict rules and regulations, Casinia Casino is unable to accept players residing in the United States of America, United Kingdom, Afghanistan, Bulgaria, Iran, Iraq, Israel, the Netherlands, Ukraine (including the territory of Crimea), the Republic of Moldova and Curacao.

Mobile Gaming

Those who prefer playing on their mobile phones will be happy to find out that Casinia Casino offers dozens of popular slots and table games, on the go. More importantly, downloads are not required, all players need to do is visit the casino’s website in a mobile browser and simply click on their favourite games to play.

Security and Fairness

As Casinia Casino is licensed and regulated by the Autonomous Island of Anjouan, players can rest assured that casino’s software is safe and controlled regularly.

All players can rest assured the games at Casinia Casino have been tested by the independent organisation TST (Technical Systems Testing), which is one of the world’s largest recognised companies who conduct independent tests on the fairness and accuracy of casino games.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Casinia Casino. Learn more about complaints.

Show all complaints
Casinia Casino - Formal Complaint Repeated Cancellation of Withdrawals Without Valid Explanation

I am writing to formally complain about Casinia Casino’s repeated and unexplained cancellation of my withdrawal requests, despite my account being fully verified.

I have attempted multiple times to withdraw my winnings, and each withdrawal has been cancelled without a valid reason. On every occasion, your support team reassured me that everything was in order and that I did not need to worry, only for the withdrawal to be cancelled again afterwards without any explanation.

Initially, Casinia claimed the issue was related to my banking method, so I followed your advice and changed my withdrawal method to bank transfer. I then submitted a new withdrawal request of $1,000 via bank transfer. I was told by Casinia support that if this withdrawal were to be cancelled again, it would be due to my bank.

To rule this out, I contacted my bank directly. My bank confirmed that they do accept transactions from online casinos via bank transfer, and that there were no rejected or failed incoming transactions on their side. They also clarified that they do not accept casino payouts via Visa debit transfers, which contradicts the explanations provided by Casinia.

Additionally, I submitted my government-issued ID and driver’s license as requested and complied fully with all verification requirements. At no point have I been informed of any outstanding verification issues or missing documents.

Based on the above, it appears that Casinia is providing misleading and inconsistent information regarding the reason for my cancelled withdrawals. I have not been given a clear, documented, or legitimate explanation for why my legitimate winnings are not being paid.

I am formally requesting:

A clear written explanation for the cancellation of my withdrawals

Immediate processing and payment of my verified winnings

Full transparency regarding any alleged issues with my account or withdrawal method

If this matter is not resolved promptly, I will escalate this complaint to the appropriate regulatory authorities and independent dispute resolution platforms.

I expect a written response and resolution without further delay.

Sincerely, < first name removed >

cart-pointer
46h left
$1000
Casinia Casino - 482000euros blocked
Hello,
I am turning to AskGamblers because of your professionalism and your reputation for impartiality. Your assistance is essential in helping me resolve an issue with Casinia Casino, which is refusing to pay out a progressive jackpot of €495,010.61, won on September 17/2025, and is deliberately blocking the KYC verification process despite my multiple follow-ups and the repeated submission of all requested documents.

🔹 Context and Facts:

Account created on Casinia Casino on July 18, 2025, confirmed on July 21, 2025 (welcome email from [email protected]).

17 sept. 2025:
01:41 AM – I won the Jackpot Card progressive jackpot on the game Secret of Cairo, with a total of €495,010.61 (screenshot provided).
01:53 AM and 09:38 AM – I requested two withdrawals of €1,000 each.
3:00 PM – Casinia initiated a KYC request, asking for several documents, including:
Apple Pay transaction history from 17/08 to 17/09
Proof of funds / wealth
Proof of bank account ownership
Proof of ownership for credit cards ending in 6412 and "9952" (the latter does not exist)
________________________________________
🔹 Documents Provided (multiple times – on 17/09 and again on 20/09):
I submitted all requested documents multiple times, including:
Bank statements, IBAN, proof of card ownership (6412, 6247, 9341, 9950)
Salary certificate
Apple Pay payment screenshots
Complete transaction history
Most importantly, I clearly demonstrated that the card ending in 9952 does not exist. It appears to be a typo, likely referring to card 9950, for which I provided full documentation.
I reported this mistake via live chat on September 20, and again by email to [email protected] on September 26 – but I have received no reply to date. (All emails and chat transcripts are attached.)
Despite this, Casinia continues to ignore my emails and keeps repeating the same document requests, disregarding my explanations and the proofs already submitted.
For clarity:
My main card used for Apple Pay ends in 2052, issued by Nickel.
All other cards are single-use virtual cards issued from my Sumeria bank account.
Both accounts belong to me, and all cards are in my name. I have submitted proof of ownership for each of them.
________________________________________
🔹 Attempts to Resolve the Issue:
Between September 20 and today, I have sent multiple emails to both [email protected] and [email protected] – none have received a proper response.
On September 27, seeing that nothing had progressed, I resent all KYC documents again.

I also contacted live chat several times – each time I was told “your request has been forwarded to the relevant department/VIP manager” with no further details or action.
On September 28, I sent a formal complaint via email – still unanswered.
Even though I submitted all documents for KYC on 17/09 and again on 20/09, and despite two weeks of “pending verification” and no meaningful response, Casinia requested the same documents again on October 3, 2025 (proof of funds, card ownership, address, etc.) and continues to ask for the non-existent card 9952, despite the detailed explanation and evidence I provided.
________________________________________
🔹 Additional Notes:
On August 25, 2025, I was able to withdraw €500 to my bank account without any KYC checks, which raises serious questions about the sudden, inconsistent enforcement of KYC procedures.
As of now, the balance on my Casinia player account is:
€480,000.91
Two withdrawals of €1,000 each still pending

Total blocked funds: €482,000.91
This is a progressive jackpot, and the full amount should have been funded by the game provider.

As the legitimate winner, I hereby formally request:

What I Request:
- Validation of my KYC verification
- Full payment of the total amount (€482,000.91) to my newly opened bank account at La Banque Postale (I have opened this "La Banque Postale" account specifically for this occasion, as it involves a large sum of money, and I will send the bank details (RIB) to Casinia as soon as needed).
- I also demand that Casinia issues an official, signed confirmation letter including:
The exact amount owed: €482,000.91
The date of the win and confirmation it was a progressive jackpot
The game name: Secret of Cairo
The date of the planned bank transfer to my La Banque Postale account
A statement that Casinia will confirm the origin of funds to my bank upon request
- I respectfully request that AskGamblers does NOT close or mark this case as “resolved” until:
I have received the full amount in my bank account, and
I have personally confirmed receipt of the funds to AskGamblers.

I am fully willing to resubmit all documents if needed.
Once again, I insist that this complaint must not be marked as resolved until the full amount of €482,000.91 is paid and received in my account, and I have personally confirmed the transfer to AskGamblers.
________________________________________
Thank you in advance for your valuable support.

Please let me know if any additional information is needed.
Kind regards.
staus Unresolved
€482000.91
Casinia Casino - Technical error Casinia
I've been waiting since January for a decision regarding the payout of the guaranteed jackpot prize. I drew two red balls, giving me half a million. I pressed another ball, and the game froze, with a technical error, which I'll share in screenshots. I checked the Posido casino, drew three green balls, and the amount was allocated. I continued playing. I reported the issue in the online chat, checked my cookies, and then sent an email with the information the casino requested.
In online chat, I received information that it was very possible I had won the top prize, which is why there was a bug in the game. Since then, the game has been inoperable at that casino. In February, I was informed that the issue was being addressed by the game provider and that I would receive an official response regarding the assigned top prize. Since then, nothing has happened.
The casino sent the case to the game provider requesting a prize. I contacted them via chat, but the consultants kept leaving the chat, access to my data was blocked, and I received no replies to my emails or didn't see anything. I was informed that I had to re-enter the game – the slot machine was removed from the casinos when I reported my information to the game provider. I haven't received any official response or compensation from the casino. Please help.
February: Official complaint - silence. In May, the matter was reported to Curacao, but there was no response. Therefore, I am asking for your help. I wrote to the game provider on LinkedIn, but they read it and didn't respond to my email, and there was no response either. The situation is similar to the one in Legiano, but the stakes are lower. I checked the game at another casino, and the same thing happened after the fact, and everything worked fine until the slot machine was in the casino. So, it's not a phone problem, but clearly a deliberate move by the casino.
staus Resolved
zł8
Casinia Casino - Impossible to verify my account as I cannot show proof of ownership of card
I've been trying to verify my account for a long time now and keep going round in circles.

First I had to upload proof of address, proof of funds, confirm my IP address. Next I had to upload more documents, including a selfie with the website in the background. Then they asked me to confirm my IP address again. Then after doing this they required a proof of ownership of the card. I asked them if the IP address is now verified and they wouldn't respond, only asking for the proof of ownership repeatedly, ignoring the fact that I cannot provide that from Wise.

The card I used to deposit was from my Wise account, which uses a digital card and they cannot provide a proof of ownership, aside from a PDF stating I own the account, or alternatively the statement showing the account making the deposits into the site. I can also show a screenshot of the card within my account, but it is not in the format they require. I reached out to Wise to see if it's possible to have a document like the one they require, but they emailed to say it's not possible for security reasons.

So it seems as though it's impossible for me to verify my account and I have almost 10k EUR in there. I don't know if they are making me do more and more verification steps in order to prevent me from withdrawing or not, but seems that way.

Really don't know what to do in order to verify it. Would love some assistance.
staus Resolved
€10000

Complaint Statistics

Resolved 52
Avg. Amount $ 14,193
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
5.2/10 34 reviews

Top reviews from our players

Wide selection of game providers, sports betting and live betting had a nice layout. But everything else is bad. Even the live chat "helped" diffrently. Just avoid it please!!!!

The whole casino is such a cancer place! Please avoid them! There is nothing insta there, only deposit!
You can only make 500 EUR withdrawals, Max 3 active deposits if you won 2000eur , you must wait until the first withdrawal is in youre bank account, can take OVER 3 days! have picture proof! Do the other math! Cancer!!!

Wide selection of games and live games, nice layout, the live chat support tried to help but I know they do not have an impact on ridiculous casino's policy.

Did we get back to 90s? Their withdrawal limits are ridiculous - they allow players to withdraw only 2000PLN (500€) at once and if you want to make another withdrawal, you need to wait 24 hours. They claim that a withdrawal process take up to 3 days, but I requested the withdrawal on Sunday, they emailed me on Wednesday that they need to verify me (you CANNOT do it through the site) and I found out on live chat that this process also may take up to 3 days (so it probably will) and then they will accept my withdrawal so I am pretty sure I will have to wait another 3 days to get my money. The worst casino ever, avoid them (and Cadoola and other casinos that belong to this company).

Dear Kacper, First of all, thank you for taking the time to review our website and let us congratulate you on your winnings! We wish you many more in the future! We apologise for the delay of your verification process and are happy to inform you, that your account is now successfully verified! Moreover, the Financial Department has provided you with your personal withdraw schedule via email. In case it is not convenient for you, please, do not hesitate to get in touch with us and it will be reviewed to better suit you! We hope for your understanding! Best regards, Casinia.com

user avatar

This casino has a nice selection of casino games which I personally think is great. Since they also have games from providers i know of. Been playing here for four days already because I'm just making the most out of my remaining casino wallet as of now.

The casino may be ok because of the game offered here but I'm very dismayed about the fact that the casino welcome bonus does not cover members like me who uses Neteller as their preferred payment method for most online gambling activities. It was very off for me at first and I'm glad I was able to skim through the T&C before depositing. I was also required to contact the live chat support before I''m able to claim my bonus since not all casinos do this.
Other than that I guess it would be a lot better if the Casinia casino expands their payment methods for bonuses.

Dear valued customer, Thank you for taking your time to evaluate our website. We value every opinion. Could you provide your username on the website, please? It will help us to provide the most detailed reply. We also wanted to kindly add, that limitation of promotions for users of Neteller and Skrill wallet is a common practice among online casinos. However, please note that on our website this rule applies for the Welcome bonus only. You can be sure, that all other bonuses and promotions will be available to you. The full list of all available promotions can be checked on the website. We will be glad to see you as our player, do not hesitate to deposit and to receive your available bonuses! Kind regards, Casinia.com Team

user avatar

Nice software and plenty of games to choose
The support is very friendly and try help quick as they can, they review my account less 24hours.

I have to split my winnings because they say is better, but just pay one per 2 days, so we are tempted to play more. Is just that if weren't that I'll give 10 stars.

Good service and Quick respons. Good information about withdraw and when withdraw is scheduel. Quick verifying of account and all very good.

This casino has a bit different rules compare to other casinos. If you have a big sum to withdraw (in my case it was 2000 € and the payout was on by bank account) you have to make few withdraeals, 500 € each, 3 days apart to get the money, one by one. I recieved cash out plan via my email, on the exact date when it will be processed. But hey, if I get my money, no problem with waiting ;)
Their site (I play on my mobile) is easy to navigate. A lot of slots, bonuses. And one of my most important thing in casino's; chat. It is really good, quick, I got the feeling that they are really in to my questions/problems.
So overall it is a great casino with a little details to fix to be the greatest ;)
Keep up the good work!

No option to set the gambling limits. There are also Play'n'go slots but you have to find them "manually", by the name of the slot, no Play'n'go in provider filter.

Inactive user
10/10

Casinia Casino is a topcasino and my personal favorite.... There are lots of different games from all the best providers...

Support and kyc is really one of the fastest I have experienced compared to other casinos... I won quite a big win, and kyc verified my account same day and I received the first payout, the very next day...
This casino is in the absolute top in all aspects...

There is really not anything I dislike about this casino..

Choice in games, but not more than elsewhere. it could have been an interesting casino, unfortunately!

Casino to flee, the online service makes you wait for hours before answering you ... it makes fun of you. Not enough players in this casino to earn a correct win. Flee, otherwise you will lose all your money. And in addition if you have the chance to earn some money, you will have to wait weeks before being paid !!! I do not recommend this casino without interest

Dear valued customer, Thank you for taking your time to write this feedback. We really care about our service and we are constantly working on improving of our Live Chat Team and our Customer Support service in general. All the withdrawal requests are processed in accordance with our Terms & Conditions in the shortest possible periods of time. As we appreciate each of our clients and want to have the detailed investigations to be able to solve the question and to fix the situation which has appeared, we would like to ask you to provide your login at our project in the private message. Do not hesitate to contact us in the Live Chat or email at [email protected] if you have any additional questions. Best regards, Administration of Casinia Casino

user avatar

They got alot of games, just like any other site.

I will never recommend anyone to play on this site, they will delay payouts, and stall for whatever reason they can think of. (This is my first review ever but sites like this should not be online).

Dear valued customer, Thank you for taking your time to write this feedback. To be able to solve the question and to fix the situation which has appeared we would like to ask you to provide your login at our project in the private message. We are happy to notify you, that we have already increased withdrawal limits, that’s why all the new withdrawal requests will be processed by Financial Department quicker, than before. Do not hesitate to contact us in the Live Chat or email at [email protected] if you have any additional questions. Best regards, Casinia Casino

user avatar
Inactive user
5/10

I like almost all about the casino, they have a lot of cool games, and from all the best providers.
Just like the other Araxio casinos.

What I dislike, and the reason I dont give the casino 10 stars, is that they do not have any services for players to self exclude, or from where players can set limits for deposit, loses, etc.

When it come to have your winnings from the casino, I found that my withdrawal request was been stalling on purpose.
I deposited from my verified neteller account, and I am verified by kyc at 3 other Araxio casinos within the last 4-5 months.

Now I was asked to provide documents on how I fund my verfied neteller account, and from the same kyc who already had verified me 3 times before, and when I provided them with the requested documents, I havent heard more from them.

That is as I see it stalling, in order for players to cancel their withdrawals, and go play for the money instead, which most players do.

Dear Valued Client! Thank you for your time to write this review. Firstly, we want to inform you that the self-excluding and self-limiting options will be provided to all the projects really soon. Secondly, we want to point out that your withdrawals are being processed according to the schedule which is composed in accordance with your monthly limits which depend on the status of your account. Additionally, the Financial Department has a right to request any additional documents. We want to assure you that all personal information provided by you is strictly confidential and is not shared with third parties. We hope this clarifies the situation. Please, do not hesitate to contact our Live chat in case you have additional queries. Best regards, Casinia Administration

user avatar

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