Page 2 – Player Reviews for Casinia Casino
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Dear player! First of all, we would like to apologize for the unpleasant situation with a withdrawal delay which you have experienced while using our services. Please, be informed that your withdrawal is scheduled to be paid out today. Should you have any additional questions, please, do not hesitate to contact us via Live Chat or via email. Best regards, Casinia Team
The game has many games plus good welcome bonuses. The site also covers a lot of payment options so that's really good. They have many games available although the layout can be a little messy mixed with sports betting and various table games
The problem with this casino is their frustrating withdrawal limits plus longer cash out period: disappointed: I wanted to bet big sums of money and play in lots of games but the limits made me doublethink (since I could lose the money I leave in my account lol). I don't know if it's worth it going for the loyalty perk to gain better withdrawal limits.
Wide selection of game providers, sports betting and live betting had a nice layout. But everything else is bad. Even the live chat "helped" diffrently. Just avoid it please!!!!
The whole casino is such a cancer place! Please avoid them! There is nothing insta there, only deposit!
You can only make 500 EUR withdrawals, Max 3 active deposits if you won 2000eur , you must wait until the first withdrawal is in youre bank account, can take OVER 3 days! have picture proof! Do the other math! Cancer!!!
Wide selection of games and live games, nice layout, the live chat support tried to help but I know they do not have an impact on ridiculous casino's policy.
Did we get back to 90s? Their withdrawal limits are ridiculous - they allow players to withdraw only 2000PLN (500€) at once and if you want to make another withdrawal, you need to wait 24 hours. They claim that a withdrawal process take up to 3 days, but I requested the withdrawal on Sunday, they emailed me on Wednesday that they need to verify me (you CANNOT do it through the site) and I found out on live chat that this process also may take up to 3 days (so it probably will) and then they will accept my withdrawal so I am pretty sure I will have to wait another 3 days to get my money. The worst casino ever, avoid them (and Cadoola and other casinos that belong to this company).
Dear Kacper, First of all, thank you for taking the time to review our website and let us congratulate you on your winnings! We wish you many more in the future! We apologise for the delay of your verification process and are happy to inform you, that your account is now successfully verified! Moreover, the Financial Department has provided you with your personal withdraw schedule via email. In case it is not convenient for you, please, do not hesitate to get in touch with us and it will be reviewed to better suit you! We hope for your understanding! Best regards, Casinia.com
This casino has a nice selection of casino games which I personally think is great. Since they also have games from providers i know of. Been playing here for four days already because I'm just making the most out of my remaining casino wallet as of now.
The casino may be ok because of the game offered here but I'm very dismayed about the fact that the casino welcome bonus does not cover members like me who uses Neteller as their preferred payment method for most online gambling activities. It was very off for me at first and I'm glad I was able to skim through the T&C before depositing. I was also required to contact the live chat support before I''m able to claim my bonus since not all casinos do this.
Other than that I guess it would be a lot better if the Casinia casino expands their payment methods for bonuses.
Dear valued customer, Thank you for taking your time to evaluate our website. We value every opinion. Could you provide your username on the website, please? It will help us to provide the most detailed reply. We also wanted to kindly add, that limitation of promotions for users of Neteller and Skrill wallet is a common practice among online casinos. However, please note that on our website this rule applies for the Welcome bonus only. You can be sure, that all other bonuses and promotions will be available to you. The full list of all available promotions can be checked on the website. We will be glad to see you as our player, do not hesitate to deposit and to receive your available bonuses! Kind regards, Casinia.com Team
Nice software and plenty of games to choose
The support is very friendly and try help quick as they can, they review my account less 24hours.
I have to split my winnings because they say is better, but just pay one per 2 days, so we are tempted to play more. Is just that if weren't that I'll give 10 stars.
Good service and Quick respons. Good information about withdraw and when withdraw is scheduel. Quick verifying of account and all very good.
This casino has a bit different rules compare to other casinos. If you have a big sum to withdraw (in my case it was 2000 € and the payout was on by bank account) you have to make few withdraeals, 500 € each, 3 days apart to get the money, one by one. I recieved cash out plan via my email, on the exact date when it will be processed. But hey, if I get my money, no problem with waiting ;)
Their site (I play on my mobile) is easy to navigate. A lot of slots, bonuses. And one of my most important thing in casino's; chat. It is really good, quick, I got the feeling that they are really in to my questions/problems.
So overall it is a great casino with a little details to fix to be the greatest ;)
Keep up the good work!
No option to set the gambling limits. There are also Play'n'go slots but you have to find them "manually", by the name of the slot, no Play'n'go in provider filter.
Casinia Casino is a topcasino and my personal favorite.... There are lots of different games from all the best providers...
Support and kyc is really one of the fastest I have experienced compared to other casinos... I won quite a big win, and kyc verified my account same day and I received the first payout, the very next day...
This casino is in the absolute top in all aspects...
There is really not anything I dislike about this casino..
Choice in games, but not more than elsewhere. it could have been an interesting casino, unfortunately!
Casino to flee, the online service makes you wait for hours before answering you ... it makes fun of you. Not enough players in this casino to earn a correct win. Flee, otherwise you will lose all your money. And in addition if you have the chance to earn some money, you will have to wait weeks before being paid !!! I do not recommend this casino without interest
Dear valued customer, Thank you for taking your time to write this feedback. We really care about our service and we are constantly working on improving of our Live Chat Team and our Customer Support service in general. All the withdrawal requests are processed in accordance with our Terms & Conditions in the shortest possible periods of time. As we appreciate each of our clients and want to have the detailed investigations to be able to solve the question and to fix the situation which has appeared, we would like to ask you to provide your login at our project in the private message. Do not hesitate to contact us in the Live Chat or email at [email protected] if you have any additional questions. Best regards, Administration of Casinia Casino
They got alot of games, just like any other site.
I will never recommend anyone to play on this site, they will delay payouts, and stall for whatever reason they can think of. (This is my first review ever but sites like this should not be online).
Dear valued customer, Thank you for taking your time to write this feedback. To be able to solve the question and to fix the situation which has appeared we would like to ask you to provide your login at our project in the private message. We are happy to notify you, that we have already increased withdrawal limits, that’s why all the new withdrawal requests will be processed by Financial Department quicker, than before. Do not hesitate to contact us in the Live Chat or email at [email protected] if you have any additional questions. Best regards, Casinia Casino
I like almost all about the casino, they have a lot of cool games, and from all the best providers.
Just like the other Araxio casinos.
What I dislike, and the reason I dont give the casino 10 stars, is that they do not have any services for players to self exclude, or from where players can set limits for deposit, loses, etc.
When it come to have your winnings from the casino, I found that my withdrawal request was been stalling on purpose.
I deposited from my verified neteller account, and I am verified by kyc at 3 other Araxio casinos within the last 4-5 months.
Now I was asked to provide documents on how I fund my verfied neteller account, and from the same kyc who already had verified me 3 times before, and when I provided them with the requested documents, I havent heard more from them.
That is as I see it stalling, in order for players to cancel their withdrawals, and go play for the money instead, which most players do.
Dear Valued Client! Thank you for your time to write this review. Firstly, we want to inform you that the self-excluding and self-limiting options will be provided to all the projects really soon. Secondly, we want to point out that your withdrawals are being processed according to the schedule which is composed in accordance with your monthly limits which depend on the status of your account. Additionally, the Financial Department has a right to request any additional documents. We want to assure you that all personal information provided by you is strictly confidential and is not shared with third parties. We hope this clarifies the situation. Please, do not hesitate to contact our Live chat in case you have additional queries. Best regards, Casinia Administration
Casinia is a new casino with nice design and good service.
Main advantages for me are:
- friendly and quick live support, they always answer my questions, even if I can read this information on the site. This is important for me because I came to the chat, so I would like to receive all the information at once and briefly.
- fast enough payouts, but it is worth mentioning that withdrawals are processed according to the schedule that the financial department provides you!
- very reliable casino with a huge variety of games and providers and it is very easy to use because the design is thought out to the smallest detail!
What disappointed me a little:
- functionality should be improved and such features as control limits (Deposit, Loses Limits, Session Length Limit, Self-Exclusion and other features, that are important for Responsible Gaming). I asked the Live Chat if they are planning to implement it, and I was convinced that soon there will be such features on the project.
Good selection of games and good site settings. The payout seems to me pretty good.
The usual strategy of leaving winnings in "pending" for a long time. I won 500 euros and after three days of pending and many excuses for the verification of the documents, I decided to replay the amount. Obviously losing. Stay away.
Dear Valued Client! Thank you for taking your time to write this review. First of all, let us congratulate you on your winnings! In order to process your withdrawal you need to pass the verification process. After you send the documents which are required by the Financial Department your withdrawals will be processed according to the schedule which is composed in accordance with your monthly limits which depend on the status of your account. We hope this clarifies the situation. Please, do not hesitate to contact our Live chat in case you have additional queries. Casinia Team constantly improves the service to provide our clients the best gaming experience. Best regards, Casinia Administration
The site is awesome. It has all off my favourite games also.
The withdrawl time. I won 35000sek and was asked to split them in to 18 separate withdrawls by 2000sek each.
I talked to a guy on the online chat and he said that the first withdrawl will be approved on the 23 january, the next one on 25 january and the third on the 29 january. Then it would continue like that with 3
Withdrawls per week. So in total will my withdrawl take about six or seven weeks. On top off that i have asked online chat to send me the complete payout schedule 3 times in the last couple of days but nothing happends. Really Bad service
Dear valued customer, Let us congratulate you on your winnings! We would like to confirm to you that your first withdrawal request is already paid out and all your withdrawals are processed according to the schedule composed in accordance with your monthly limits and the status of your account. We would like to reassure you that all your future withdrawals will be paid in time according to the schedule. Casinia Team is always glad to hear your feedback to constantly improve the services! We hope to see you play at our site again do not miss out on all the entertainment! Best regards, Casinia Administration
Nothing. Not even website or mobile site. Everything is hard in this casino.
Really slow chat, doesn't answer phone. And really irresponsible.
There is no gambling limits, or cool of period or anything.
Dear valued customer, First of all, we would like to assure you that at the moment we are developing the most comfortable and convenient self-restriction system which will appear at our site any time soon. Also, to be able to figure out your situation and answer your questions, we would like to ask you to contact us via email or via Live Chat. Furthermore, we want to point out you that we are always trying to improve our support service and constantly working our best to give you the nicest experience at our project! We will be happy to see you playing at our Casino again! Best regards, Administration of CasiniaCasino.
The selections of slots are ok but nothing else I liked.
Terribly slow withdrawals. For instance I was asked to split my withdrawal of 800 into 8 withdrawals of 100 and had to wait approximately 2 weeks to receive the whole amount. This is way below the standards of almost any regular online casino nowadays. My advice would be to avoid Casinia and all its sister sites like Malina casino, as I read in the comments that they are doing the same thing in there as well.
Dear valued customer, Let us congratulate you on your winnings! Firstly, we want to draw your attention to the fact that your funds were paid out according to the Terms & Conditions of our casino. Seven of your withdrawals in amount of 100 EUR each, and one in amount of 115 EUR were successfully transferred, on the 16th, 17th and 19th of January. The withdrawals are processed according to the individual schedule which is composed in accordance with your monthly limits which depend on the status of your account. So we want to reassure that your future withdrawals will be paid out in the shortest time according to your individual schedule. We are always working on improving our service and trying our best so you can have the best gaming experience and the nicest pastime at our casino. We will always be glad to see you at our site! Best regards, Administration of CasiniaCasino.
A serious casino with a large selection of slot machines.
Online help is nice and will try to find solutions if you have problems. The bonuses are interesting. I recommend this casino.
Bernard34
The only small problem is that in the terms and conditions they announce the payment of withdrawals in 24 hours once the account validated. This is not always the case and you will have to be a little more patient. Withdrawals are often split into several times. It's a shame, because without small inconvenient I put 10 stars. I hope that the financial service will take this remark into account.
Casinia casino is another one I came across on YouTube while watching some live streams of the casinos streamers. I noticed they have a great game selection and went to check them out here on Askgamblers.
I checked out their reviews to see the experience of other users and it was mix feelings after reading it, since half the users was unhappy and other half was happy. I tend to get this feeling where I just need to find out for myself and get my own personal experience otherwise it will bother me and the fact they offered 100% bonus and 200 free spins that already said enough on what I decided to do.
I contacted their live chat to ask about the free spins and they said I can choose 3 games. However, after my deposit it credited my 100 free spins and gave me 100 spins on Eastern Goddess automatically. I could not choose a game and support could not change the game for me either. I figured let me just play and see how this eastern goddess slot is.
I tried some Yggdrasil slots and other providers, but no big wins for me. Soon I activated the 200 free spins and to my surprise those free spins came in $0.06 stake in a 30 pay line slot. This really upset me but nonetheless I played the spin and just wanted to get it over with.
I must admit, support is quick and responsive, sometimes they do not get you, you need to ask a question in different ways for them to understand, but that was okay for me.
Their game selection is huge and the games loaded smoothly. I didn’t have any issues with the site. They offer a second deposit bonus of 50%. Not sure whether I will come and claim it, but I had an okay time, but not really what I expected.
The fact that they could not issue the spin on a different game.
I would like to say special thanks to Casinia Administration and Support helping me to solve the problem with my withdrawal, there was some problem with my bank that could not receive that payment. They helped me to quickly find another payment method and withdraw all my winnings to my Skrill wallet. They are really accurate in both email and chat support, I appreciate that.
Nothing really to dislike. I am loving the site and would definitely like to play there again.
I still think its a ok site. Many games and providers.
The withdrawal time is terrible and they always keep their rights to hold the money how ever they want, just like boaboa. So 9000 takes much more times then 24h and when I play i want all winnings in same withdrawal, I was a loyal customer but now I will stop playing here.
Dear valued Customer, Thank you for taking your time to write the feedback. Your opinion is very important for us and it make our service better. We want to inform you, that one of your withdrawal requests has been processed and payed out today. At the same time, we want to assure you, that we will do our best to process your other withdrawals as soon as possible and they will be payed out at the nearest time. Also, we would like to offer you a special bonus. Please, contact our Live Chat in order to use this offer. We do our best to provide best gaming experience for You and we will be more than happy to see you gambling with us again!
A really nice site. Generous bonuses. I play here pretty much and have no plans to stop with that.
The withdrawal is slow and the chat take long time in the evenings.
I first came to know about Casinia Casino when they sent me a promotional email last month. They were having quite a nice promotion at that point in time, offering 10 no-deposit free spins upon registration, and a 100% deposit bonus plus 150 free spins too. I couldn't resist this kind of very tempting offer, so I visited their website to get more information, particularly on their terms and conditions. Happy to say, I found my 2 favourite Microgaming games there, and the T&C part was all okay for me, so I finally got myself registered.
My country was not in the countries list actually, but the Live Chat host confirmed that I wasn't restricted, and told me to register using another country instead. She would then change it into the correct country after that. Yep, she did that right after I had completed my registration. Good, fast and efficient customer support that! I then played the 10 free spins on a game that I actually dislike, Jungle Spirit Call Of The Wild, but those 10 free spins paid me a 1.20 EUR win, so that wasn't so bad after all. Anyway, what can 1.20 EUR do right? Yeah, I lost it all even more quickly than getting it! Hahaha.
The first deposit part gave me lots of problems indeed! The website promotion indicated a minimum deposit amount of 50 EUR to claim the deposit bonus and the 150 free spins. A 20 EUR deposit would only get the deposit bonus. That wasn't to my liking at all! I then asked the Live Chat host about this and she then confirmed the correctness of the website offer. I argued that their email promotion indicated a minimum deposit of only 10 EUR to claim the bonus and free spins, but this was not accepted, even after I had sent to them screenshots of that email promotion. Feeling very disappointed and frustrated, I did not make any deposit after that.
Later on, I decided to give it a try anyway, by using the bonus link at Askgamblers, hoping that the casino's system would accept it. Yep! I was very relieved when I got that 100% deposit bonus, and got 20 free spins on Jungle Spirit too. Just 20 free spins, not 150 free spins? Yeah. That promotion had already expired, and the current promotion only offers 20 free spins. Damn! I should have deposited earlier on when that promotion was still valid! That misleading website promotional offer caused me to miss it!
I had complained to the casino's Support Team about their misleading email promotions, which required only a 10 EUR deposit (which actually requires a 50 EUR deposit) to get the 100% bonus and free spins, but nothing has been done about it as yet - I'm still getting the same promotional emails! The casino's right hand is still not knowing what the left hand is doing! Sheesh!
I found Casinia casino quite randomly. I had received email in Russian language, probably from some affiliate, saying that they are a new casino and for registering there I would get 25 free spins. I'm always cautious about such things because an email offer in a foreign language doesn't give the best first impression. Nevertheless, I decided to take a look at their page.
I noticed that they were powered by large amount of providers including Netent, so I decided to try my luck and signed up a new account. After registering there were no free spins in my account, but luckily enough, the live support was available. The agent was very nice to me and added 25 free spins on Goldilocks slot.
The spins were worth 0.25€ per spin and I had a few small wins, so when the free rounds ended I was left with around 9€. I don't remember exact wagering but it wasn't anything ridiculous, it wasn't more than 50x. For some reason Netent games didn't work, every time I opened a game I got an error message. I would be upset about it if I had deposited, but since it was for free, I went back to the Goldilocks slot. I didn't get more than a few 10x bet winnings and my session ended quite soon.
I noticed that recently they have been added on AskGamblers and I can say that the promotions they offer are quite good. 100% match and free spins along is something I would consider. But I do think they could really work on their page. Few days ago I wanted to deposit and read the terms but they never loaded. I couldn't see the current promotions or terms for them and I am very strong minded about being knowledgable about bonus info. All in all, I think they are a good casino and if they update their page, I'd consider depositing there.
Chat is so slow, I waited more then 50 minutes for a simple respond, which of course I didn't get, cause I was sick of waiting and closed the chat. There is no telephone that I could have called, and 50 minutes for a chat queue is simply not fine for me. I spoke to other people experiencing same problems,
If they manage to change this I can rewrite my rating.
Dear valued Customer, Thank you for taking your time to write the feedback. We always strive to improve the customer service in our Casino. Meeting our Customers requests is the greatest motivation for our Team! We fully understand that providing quality customer service as our business grows is as important as delivering a great product. We have already hired additional Customer Support representatives and we train the newcomers in order that each Customer get the Live Chat replies as fast as possible. In case there is any delay in answer, we encourage you to drop us an email at [email protected], so that all of your requests are answered in timely manner. We would also like to offer you a gift for the inconvenience caused, please, contact us at [email protected] to receive the gift. We do our best to provide best gaming experience for You and we will be more than happy to see you gambling with us again!
So far I think all seems like a great casino, just signed up, and after 3 hours playing a slot called "Amazing Amazonia" that I must say was the best slot I have played in years, funny and really nice winnings with low bets, I finally completed the wagering for the 10 spins I got in the " no deposit bonus".
Since I haven't made any deposit or withdrawal yet, I can't say anything good or bad about that, but I will make a withdrawal request on the sum I have cleared. And if all goes fine, then this is on my 10 top list casinos for me : )
So lets c...
So far only no dislikes here ; )
Hoping there will just be positive
Compare Casinia Casino to Other Casinos
Very big delay on withdrawals. They want 3 business days for withdrawal and if there is something wrong with the documents they need another 3 days and another and another. I'm very unsatisfied.