Blaze Spins Casino

I am submitting this complaint because I won 50 dollars but I am currently unable to withdraw my funds. My documents have been pending verification for over two weeks. I have contacted customer support, but I have not yet received a clear update. I would appreciate assistance in completing the verification process and having my withdrawal reviewed as soon as possible. Thank you.

I need help with KYC on blazespins =(

Its been pending for a few weeks, their chat is to no help and when i email i get no answer.

Hopefully typing here speeds up the process and helps me with this issue.

I hope you will help me, as well as other users with delayed KУС verification in this project.

Good luck to everyone!

I always get a prompt by my browser saying this site has malicious software which makes me uncomfortable in using the site I don't have many casinos I use anymore and blaze spins may be excluded from my list if they don't fix this please help get this done they said they forwarded to technical team a few days ago and there's been no response I will email files to support to attach to this as site wont allow it to be uploaded

I need help with KYC on blazespins!

Its been pending for a few weeks, their chat is to no help and when i email i get no answer.

Funny how most sites verify within minutes but here they go forever.

Hopefully typing here speeds up the process and helps me with this issue.

Let me know if you need any other info

Best regards

Just won an important amount and suddenly the casino was not able to pay my withdrawal. As a reminder there is a daily limit (2500 usd). Since 3 days they pretend to have a technical issue to pay out.
When it started, they asked me to try 1000 usd only and of course it worked…
Anyway… 24 hours later, impossible to withdraw. 3 days they give me the same answer. Problem with their payment process program and I am still not able to withdraw.
My withdrawal is still in a pending status.

I am submitting this complaint because Blaze Spins removed my active $100 VIP Chip bonus while I was still wagering it, which caused the loss of my entire bonus balance of €118.75. I had spent around two hours completing the wagering requirements, and I only had about €150 left to wager out of €2580 when the bonus suddenly disappeared in the middle of a blackjack round. There was no warning and no indication that the bonus was about to expire or end.

When I checked the bonus window before this happened, it clearly showed that the bonus still had 1 day and 18 hours remaining. The countdown was running normally, and I had no message or alert that the promotion was near expiry. This makes the sudden removal of the bonus extremely questionable.

Right after the balance disappeared, I immediately contacted Live Chat. The agent checked my account and told me that “everything seems in order from what I can tell” and that “all looks good from our side.” In other words, their system showed no expiration, no violation, and no reason why the bonus would suddenly vanish. The agent could not explain what happened and told me to email their accounts team.

However, when I contacted support by email, the explanation changed completely. They claimed the bonus had “expired” because the promotion was available for two days. This is both incorrect and inconsistent. The email offering the VIP Chip was sent on November 11 at 13:56, which means a two-day validity would end on November 13 at 13:56. My bonus was removed around 02:00 on November 13, almost 12 hours earlier than even their own “2-day” argument would allow. In addition, the bonus timer displayed on the casino’s interface still showed more than 1 day 18 hours left at the time of removal, which contradicts their explanation entirely.

To summarize, their system showed the bonus was active and not expiring soon, I was nearly finished wagering, Live Chat confirmed there were no issues or indications of expiry, and yet the bonus was removed early and without justification. The conflicting explanations between Live Chat and the accounts team raise further concern.

I am asking for the bonus to be reinstated with the correct remaining wagering, and for my €118.75 balance to be restored. I also request a clear technical explanation for why an active bonus with more than a full day remaining was removed automatically, especially while wagering was almost completed.