BetWest Casino

Payment Information and Options at BetWest Casino

The casino supports a long list of payment methods and it is a casino that accepts crypto. You’ll find the major providers and cryptocurrency options include Bitcoin, Litecoin, TRX, USDC, DOGE and more. The minimum deposit and withdrawal amount starts at €10 and there are no payment fees mentioned. All deposits must be wagered at least once if you want to cashout. If you have accepted any welcome bonuses or other offers, you must complete the wagering requirements first. 

You must complete the verification process before you can make a withdrawal. This must be completed within 30 days of being asked. The casino can take up to 10 working days to verify your account which is considerably long compared to industry standards! The earlier you get your documents the better with such a long wait. 

Once your account is verified, the casino aims to process your withdrawals within three business days. The finance department only works Monday to Friday from 6 am to 5 pm GMT. This means there are no evening or weekend withdrawals. 

The amount you can withdraw depends on your VIP level which is determined by your gaming activity over a 90-day period. The levels are as follows:

1. Level one- €500 per day / €7,000 per month
2. Level two - €500 per day / €10,000 per month
3. Level three - €800 per day / €12,000 per month
4. Level four - €1,000 per day / €15,000 per month
5. Level five - €1,500 per day / €20,000 per month

The daily limits are relatively low, even when you reach the maximum VIP level! You can also only have up to three pending withdrawals at the same time. So if you need to cashout big and you’re on a lower VIP level, it may take some time to get all your winnings. 

Games at BetWest Casino

You’ll find the industry's latest games and providers in the casino lobby! First and foremost, everything is well laid out so navigation is easy. You’ll see lots of menu options and ways to categorise or find your favourite games. You can list the providers, see which new slots have been added, which ones are the most popular and more. You’ll have access to progressive jackpot slots, Megaways, Bonus Buys and more. 

I tested a few slots to see how they run on the site and everything ran smoothly. You’ll have the option to play these games in demo mode before using cash. You can also check our slot reviews for more information on most of the games. I tried Pragmatic Plays, Sugar Rush 100 and one of their most popular games, Big Bass Bonanza. I had no issues loading the games and no lagging. 

If you want to save time, you can use the search engine to find games, categories and providers. I personally love this feature for pin-pointing games, especially when the collection of games is so big like it is here. 

There are thousands of games to play, not just slots. However, we could not find any clear information about RTP or RNG testing within the lobby. And, if you want to steer away from slots, you’ll also find a selection of table games, horse racing, virtual sports and they have a live casino. You’ll find more than 500 live casino games from popular providers, including international tables, Live Poker, the latest Live Game Shows and more. 

BetWest Casino’s Commitment to Responsible Gambling

The casino promotes the use of healthy gambling and has a responsible gambling page at the foot of the casino which I found easily. I like that the casino has listed some helpful tips on how you can maintain control of your gambling and they’ve included a self-assessment test. You’ll also find links to external organisations that can help with gambling addictions.

However, I was disappointed to see that the only tool offered is self-exclusion. I couldn’t see any options to add deposit, loss or wager limits. If you need to take a break, then you can activate the self-exclusion. You need to send the casino an email to activate this as you can’t do it yourself through your account. The casino does not specify the timeframe to activate it, only that they will do it as soon as practicably possible. You are not allowed to open any further accounts once you have requested a self-exclusion. 

Customer Support BetWest Casino

If you need help, support is always available and there are a number of ways for you to get it. One of the best ways for you to get help, is the live chat feature which is open 24/7. However, it’s only available through help centre. You won’t find an icon from the main pages. I had to visit the help centre to access the icon. 

I had to enter my name and email address before I could be connected to an agent. However, I did have to join the queue and there was a 3-5 minute wait. The good news is that it does tell you your number in the queue. These timeframes will vary depending on how busy the casino is. For me, the queue went down quickly and I was transferred to someone in less than 3 minutes.

I spoke to a friendly customer service agent. They were able to answer my questions in a timely and professional manner and I have no issues in saying I think you’ll get the same kind of service. Live chat is open to all members, regardless of whether or not you have created an account and support is available in multiple languages.

Even though live chat is the fastest way to get help, you can also email the casino at any time. In the help centre, you’ll see how to contact them by email. It may also be worth checking the help centre. The casino has lots of commonly asked questions, regarding casino bonuses, payments, verification and more. The only thing I didn’t spot was any kind of phone support.