General Information about BetBay Casino
BetBay Casino is licensed through Malta Gaming Authority, under the licence No. MGA/B2C/233/2013 (02/07/2013. Additionally, the online casino is operated by L.C.S Limited, C-64070.
You can use the latest mobile devices to access the casino or sign up using a web browser. Either device will give you quick and seamless access to their games lobby. I accessed the casino via my Mac with no issues. I signed up quickly and my account was activated immediately. You can use the BetBay Casino bonuses to get started. Their welcome package includes 225% in bonuses, spread across multiple deposits up to €1,500 + 500 free spins. However, these are country specific offers and subject to change.
Once I was a member, I could also play in regular tournaments and be given access to their rewards portal. I didn’t qualify for VIP status but the more active you are, the more chances you get. Our casino reviews are also packed with more sites that offer VIP packages.
Payment Information and Options at BetBay Casino
If you are from an eligible country you can use the Pay’n Play feature to skip the registration process and deposit and play instantly. You’ll be asked to select from a range of online banking options to make your deposit. The casino also supports a variety of other payment options including web wallets and credit cards. The minimum deposit starts at €25 and the minimum withdrawal amount is €100 which is slightly higher than I’d like to see.
You must complete the verification process before you can make a withdrawal. You can upload your documents to your account which includes a copy of your passport, proof of address and payment method. The casino aims to review your documents within 72 hours. You’ll get a notification to say the verification process is complete. Verification needs to be completed within 30 days.
Once verified, the casino aims to process your withdrawals within 72 hours. The maximum you can withdraw per account is limited to €25,000 per month and if you win more than €30,000, it may be paid in installments. If you have accepted any no deposit bonuses the maximum you can withdraw is €25. If your account is inactive for at least 6 months, you’ll be charged a €10 fee every month.
Customer Support at BetBay Casino
If you have any questions or concerns, the casino's live chat feature is available 24/7. You can launch it from the main menu options and speak to a human agent at any time. You’ll initially be connected to a live chat bot and you will need to complete the chat bot steps before you can speak to someone. I could not find a way to bypass the chatbot feature instantly. The good news is that when you are connected, in my experience, the agents were fast and friendly.
However, if you want something less urgent you can also email the casino at any time. Support is available in English, German, Spanish, Norwegian and Finnish.
Games at BetBay Casino
You can enjoy the latest game collection at the casino, including the latest online slots. The lobby has a good number of sorting and filtering options so that finding your favourite games doesn’t become a chore. You can list the providers to view their games and you can use the search bar to find any game almost instantly. Unfortunately, I couldn’t find any information about RTP’s.
I played a variety of games, mostly from their slots collection. Every game played well with no issues. I like how the casino spotlights some providers to make their games easier to find and I liked how I could see which tournaments were available. I didn't enter any but if you like tournaments, there are plenty to choose from.
There is no specific menu for table games so I used the search bar to find them. I found versions of online poker, blackjack, roulette and more. The live casino section is much easier to find. You can try games from different live providers like Pragmatic Play Live, Evolution Gaming and Ezugi.
BetBay Casino’s Commitment to Responsible Gambling
You can access the My Account section of the lobby to set limits on your account. If you need to take a break, you can activate the time-out limit. However, if you need something longer, you can self-exclude. You’ll need to click ‘Submit’ to save your request and the casino will activate it immediately.
