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Betamo Casino

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 85 reviews
8.9/10
85 reviews
Complaint Response 7 complaints
1 day avg. 7 complaints
What we like
  • Top tier software providers
  • 24/7 Live chat available
  • Mobile friendly design
  • User-friendly interface
What we don’t like
  • Multiple country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betamo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.betamo.com/
Established
2019
Licences
Malta Gaming Authority
Affiliate Program
Languages
Polish, German, Finnish, Norwegian, Russian, English
Casino Type
Instant Play, Mobile, Live Casino

Betamo Casino is an online casino that is owned and operated by NI Interactive Ltd. The casino is home to a collection of games powered by multiple software providers that include but aren't limited to NetEnt, Play’n GO, Quickspin, Endorphina, Yggdrasil Gaming, Wazdan and Evolution Gaming. The site's primary language is English but it can also be enjoyed in other languages as well. The casino will play instantly through a web browser or members can use their mobile casino. Betamo Casino is licensed and regulated by the Malta Gaming Authority. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include Slovenia, Latvia, Belgium, the United Kingdom, Italy, France, and plenty others. Please see ‘more casino details’ for the full list of restricted countries and territories.

Mobile Gaming

Betamo also has a mobile version of their site for anyone who prefers mobile casinos. There’s no app needed because all the games have already been optimized to work through a compatible mobile browser. Players simply the load the casino through their browser on their smartphone, tablet or mobile devices to get started. 

Security and Fairness

When it comes to security the casino takes this seriously which is why they use the latest encryption methods and firewalls. This ensures all sensitive data and financial transactions are always encrypted before being sent over the internet. 

They also use a random number generator to keep their games fair and to give players peace of mind that the games they play produce random results at all times. s

StallCation

Complaints

Read the complaints other players have left for Betamo Casino. Learn more about complaints.

Show all complaints
Betamo Casino - Casino deleted my reward after requesting several documents for withdrawal

Hello

I have won a considerable amount by gambling on the Betamo website, betamo6.com. USD23530.10 to be exact.

When trying to withdraw the sum, I was left with two payment methods to choose from. Paysafecard and MiFinity. I chose the latter as the limit of withdrawal per day was higher compared to Paysafe. I have created an account and got verified and all. My first attempt got denied after an hour or two. Wondering why that is, I came to realize I haven't finished the verification process on the Betamo website. So I uploaded all the necessary documents and tried again. My withdrawal request got denied again. Being confused as to what is missing, I contacted the live chat agents to help me sort out the verification process. Here it started to get fishy. I was asked to upload documents and screenshots that were not asked on the verification page's requirements list. I was asked for different documents etc. And always piece by piece, they'd never tell me the exact list of what they are missing so I could sort it out in one go, instead this led to a ping pong game where I uploaded the requested document by the chat agents and my withdrawal request got denied over and over again. After uploading 7 documents and all 7 being verified, I made another attempt to withdraw only to realize the next day that my reward was gone and the withdrawal request was denied. This is really unfair as I have been using their platform for somewhat 3 years already and they were happy to take my money and my losses all this time, but when I win and want to cash out they make all this fuss with verification, and then, in the end, tell me "sorry, your tournament bonus was granted multiple times to you due to a glitch or something, so we're taking away all of your rewards". I have requested a log file from Betamo to see all transactions as well as chat logs which they have provided thankfully. I can also provide a screenshot of my winnings.

It just seems so strange that they ask for all these documents and information from me and deny my withdrawal requests multiple times only to remove my reward completely in the end. So what have they checked before that? Did they run out of excuses and saw that I wouldn't give up? Or was it maybe a human error and this is all just a misunderstanding from them?

I wish to resolve this matter in a civilized manner without taking legal actions against the provider and hopefully come to an understanding.

Best regards,

<full name removed>

staus Resolved
Betamo Casino - Greek ID verification problem
Dear Ask Gambler

In my poor English I will try to explain my experience in betamo casino to you.
I try to withdraw 600€ from betamo casino and rejected it constantly.
All day yesterday i send all my papers to Betamo casino that I prove who I am and keep rejecting asking for a paper to have an expiration date.
My Greek ID published last year, contains Latin characters and is relatively newand. Τhey do not accept it because it does not have an expiration date.
I am sorry but our government's ID in Greece is like that, from the moment you accepting people playing from Greece I though they already have seen ID's like mine and 10 million people leaving in Greece have the same ID.
I have no passport because I never needed one to travel though Europe, I sent even my driving license that expires on 05-04-2044 and still asking a paper that have an expiration datetelling me it doesn't contain Latin characters!
I didn't also had any other problems identify myself with my ID in skrill, Ν26 (Germany Bank) and other online casinos (sloty vegas,Cbet e.t.c.).
I cannot afford to make a passport for no reason at all, spent 100 euros, probably I will never need it in my life because as a European citizen I have no problem traveling through Europe.
Yesterday i talked to them in the chat 4-5 times and they didn't give me a solution.
I also attach some screenshots from my account.
I do not have any other papers so there is nothing else I can do, can you find me a solution please?

With kind regards,
Michail P.
staus Resolved
€600
Betamo Casino - Let me open account and play even do i was self excluded from casinos in the same license
Dear askgamblers
I Will try to describe as good as posible but english is not my first languge.
I did a self exclusion on spinia casino 29/9-2019 with the time limit forever, spinia under the license N1 interactive Ltd. After that i played at betamo casino did a self exclusion there, and after that played at avalon78 casino did a selfexclution there forever and finally i played at live casino. All casinos under the same license N1 interactive Ltd. But i dident know that at the time. I used the same information on all casinos offcourse. And i was fully verified at all casinos with passport and adress. When you do a self exclusion on there casinos you click a box on how long you want your self exclusion to be and then you get a confirmation email, thats it. On there site it clearly say doing a self exclusion let us know that we need to take all measures. They dident do that. In fact i had played and self excluded from so many of there casinos that they had To noticed that! Isent that a big warning. I feel like they dident take all measures needed To protect the player. I Would like my deposits back from betamo casino. I did even self exclude from others under the same license before spinia but leave that out for now becuase i don't have the confirmation emails left. I Think this should be taken serious so please help. You can se the dates when i selfexcluded myself on the emails i attached.
staus Resolved
€340
Betamo Casino - Greek ID verification problem

Dear Ask Gambler

From yesterday I send all my papers to Betamo casino that I prove who I am and keep rejecting asking for a paper to have an expiration date.

I am sorry but our government's ID in Greece is like that, from the moment you accepting people playing from Greece I though they

already have seen ID's like mine and 10 million people leaving in Greece have the same ID. I have no passport because I never needed one to

travel though Europe, I sent even my driving license that expires on 26-10-2045 and still asking a paper that have an expiration date!

I really don't know what is this expiration date on a valid ID from a government, it expires when we die and thank God I am still alive 🙂

I didn't also had any other problems identify myself in paypal, skrill, other online casinos and this is really sad because I really liked betamo's interface web site and they have a provider that I was asking for and really really enjoyed my time there!

I cannot afford to make a passport for no reason at all, spent 100 euros, probably I will never need it in my life because as a European citizen I have no problem traveling through Europe.

I really really want to help them and help me also ofc, they can ask me also if they have further problems with other Greek players in the future to

provide my assistance and help them with Greek ID's verification system! I am that really open person and I really felt a little offended verifying who I am with my real real papers creating by my government.

I wanted to make a new deposit to continue playing my favorite providers but know with all this problems I will think it twice ....

The paper I provided them is : My government's ID, my driving license, my address, N1 casino since they are a subsidiary company (I had no problems there identify myself), my Skrill account, my online bank screenshot account, a picture with my face holding my ID back and forth.

The fun part is they keep sending me the same e-mails to provide my passport that I already sent them an explanation e-mail for that and an another e-mail asking me for a picture holding my ID that I already did :)

I do not have any other papers so there is nothing else I can do, can you find me a solution please?

With kind regards,

Mavridis < surname removed >

staus Resolved
€300
Betamo Casino - Not offering me a possible withdrawal option
Dear Ask Gambler,

I have an account at Betamo casino with a balance that I am trying to withdraw. I deposited using my credit card, and when trying to withdraw back to the card. I got an email telling me that they don't pay back to card and I should try idebit, instadebit or Ecopayz instead. I made a deposit using Idebit and my account now had 2 separate balances: 1 for 20 CAD and 1 for 704 EUR.
I proceeded to the withdrawal section only to find out that I still was unable to withdraw the 704 EUR balance and that Idebit was only available for my CAD balance.
I contacted them again telling them the issue and they instructed me to use bank transfer. I went back on the withdrawal section and the option once again was not available there neither.
I contacted them again sending them all of my banking information asking them to pay the money to my account and they responded that I should try and use Ecopayz to receive my money.
I then told them I had closed my Ecopayz account years ago, and asked them for ANY alternative to sort out this issue. They simply responded that at the moment , Ecopayz was the only option to receive my money.

I am baffled by this series of event. How is it possible that they can accept my deposits when I use my credit card but yet they do not offer any alternative to withdrawal other than Ecopayz when I clearly tell them my account has been closed.
I suggested to them to convert my EUR balance into CAD which I don't see how it would be an issue, then I can easily withdraw it to my Idebit account, but they still refused this. I provided them with my banking details for a wire transfer and they ignored that also.

Please Ask Gamblers, I ask that you get in contact with the casino and ask them to offer me ANY alternative to withdraw my money
staus Resolved
€704

Complaint Statistics

Resolved 7
Avg. Amount $ 305
Avg. Complaint Duration 4 days
Avg. Response Time 1 day

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Player rating
8.9/10 85 reviews

Top reviews from our players

Play regularly, and the weekly cashback helps a lot. Even when I have a losing streak, I get a small portion of my losses back. It’s a nice gesture that keeps me playing.

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I was never a fan of casinos before, and even when I visited Vegas, I just lounged by the pool. So it felt pretty strange to catch myself playing poker on a mobile app for the third time this week. Betamo made me fall in love with gambling, especially poker, because it’s so easy to learn the rules here, and no one pressures you. And if you’re a beginner like me, you can even play in demo mode without risking real money. I’ve been playing here for a couple of weeks now, and I’m happy with everything. The app runs smoothly, deposits are just one click away, and the minimum limits are low. So if you’re just looking to try out online gambling, this place makes the experience smooth and safe. Huge thanks to the casino team for their support and for answering all my silly questions in the chat!

Hey WilliMak, We absolutely loved reading your review — thank you! It’s awesome to hear that Betamo helped you discover a whole new side of gaming, especially with poker. We’re all about creating a pressure-free, beginner-friendly space, and it’s great to know the demo mode and smooth app made that possible for you. Big shoutout to our support team too — they’ll be happy to hear your kind words! Wishing you plenty more good hands, Betamo Casino Team

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First off, the design is sleek, and everything loads fast—no annoying lags or glitches. The selection of games is absolutely massive, from high-RTP slots to live dealer blackjack and roulette. Speaking of live casino, the dealers here are super friendly, and the game quality is crystal clear. I signed up, made a deposit, and within minutes I was already playing and having a blast. The bonuses are really good too, with reasonable wagering requirements that actually give you a shot at cashing out.

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user avatar

The best part about Betamo is the hassle-free crypto transactions with processing. I'm blown away by the variety of live dealer games, while 24-hour support makes me feel valued. I'd like more promotions introduced, but overall it's highly reliable, safe, and packed with rewarding bonuses that keep me returning.

Dear Pinkonil1, Thank you for your kind words and continued trust in Betamo! We’re thrilled that you’re enjoying the smooth crypto transactions and wide range of live dealer games. It's great to hear our 24/7 support team has made you feel valued — that’s exactly what we strive for with every interaction. We appreciate your feedback about promotions and will share it with our team. We're always working on ways to make your gaming experience even more rewarding. Looking forward to welcoming you back for more fun and flawless gameplay! Warm regards, Betamo Casino Team

user avatar

Betamo sets itself apart with multiple payment options, quick payouts, and a user-friendly design. I love the range of slot themes and the live dealer performance. The customer support is accessible around the clock. The only downside is the small amount of promos, but the advantages far outweigh it.

Hi Jep3t, Thanks for your review! 🎰 We’re glad you’re enjoying our variety of slots, live dealer games, and quick payouts. Our 24/7 support is always here if you need anything. We'll also take your promo feedback into account! Best, Betamo Team

user avatar

Betamo has quickly become my favorite gaming site. I appreciate the high-limit withdrawal options, diverse bonus offerings, and consistently exciting promo events. The customer support is exceptionally fast and helpful, ensuring all issues are resolved swiftly. The game variety is truly impressive, providing endless entertainment and secure betting opportunities.

Hi Amico, We truly appreciate your kind words! 🚀 Our goal is to offer fast withdrawals, exciting promotions, and a top-tier gaming experience. We're thrilled to be your favorite gaming site! Best, Betamo Team

user avatar

Playing at Betamo has been a memorable experience. The rapid withdrawal times, generous deposit bonuses, and low wagering requirements set it apart. I appreciate the diverse selection of games, from classic slots to engaging table games. The website’s design is modern and intuitive, and customer support is exceptionally helpful. Every visit here guarantees fun, security, and impressive rewards.

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user avatar

I have contacted customer service a few times, and the response times vary greatly. Sometimes I got help in minutes, while other times it took hours. The agents are polite and helpful, but consistency would make the experience better. Still, they resolve issues effectively.

Hi Nikoris778, We appreciate your feedback! 💬 While we strive for fast response times, we’re always working on improving consistency. Thanks for highlighting our team's helpfulness—we’ll keep making it better! Best, Betamo Team

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