Andromedasino Casino

Payment Information and Options at Andromedasino Casino

If you use the Pay’n Play feature, you’ll be asked to choose the online banking options available and make an instant deposit. If you register in the usual way, you can choose from a variety of payment options and web wallets. You’ll be given country-specific payment methods in the cashier. The minimum deposit starts at €25, however the minimum withdrawal is €100 which is quite high. For some countries, there’s also less withdrawal options than deposit options. All deposits must be wagered at least 3 times. 

You must complete the verification process before you can make a withdrawal. Once verified, the casino aims to process your withdrawals within 72 hours. For verification, you’ll need to submit a photo ID and any other documents the casino requests. 

You can withdraw up to €5,000 per day or €25,000 per month. I think these are pretty much in line with industry standards. However, if you have only made one deposit, the maximum cashout is 15x your deposit. All progressive jackpots are paid in full. 

If your account has been dormant for 6 months or more, you’ll be charged a €10 monthly fee. This is quite high considering most casinos charge €5 for 12 months.

Games at Andromedasino Casino

The casino has an excellent selection of games available, including the latest online slots and jackpots. The casino has a spotlight on certain providers to help you choose the best games to try and you can see their hand-picked recommendations.

You can use the menu options to filter and sort games, list by providers or use the search engine to find your favourite games. I tested a few games which all played with no issues and jumping between games was quick and easy. Unfortunately, I could not see any information regarding the games RTPs. 

You can also try a selection of table games and live casino games. You can use the menu options to find these and join the live dealers. You’ll find providers like Evolution Gaming and Playtech. These games are interactive, hosted by live-dealers in real-time. Some rooms offer higher stakes than others or you can stick to the traditional table games. 

Andromedasino Casino’s Commitment to Responsible Gambling

The casino allows you to set deposit limits once you register to help manage your finances. These can be set daily, weekly or monthly but you must contact support to activate them. Unfortunately, I could not see any options in my account to set limits, including a lack of wager or loss limits. 

If you need to take a break, you can either activate a time-out or you can self-exclude if you need something longer. I’d like to see the casino support more options in the future. 

Customer Support at Andromedasino Casino

If you need help, support is available. One of the fastest options is live chat. You can access it any time from the menu. You’ll be met with a chatbot initially. They can answer commonly asked questions or you can ask to speak to an agent for anything more complex. However, I found it quite difficult to get to an agent and this whole process could be simplified. You need to go through at least one of the chatbot options to get to an agent.

On a more positive note, once thorough, I spoke to a friendly customer service agent. Live chat is open 24/7 so is always the best way to get help. However, you can email the casino at any time. The casino offers support in English, German, Spanish, Norwegian and Finnish.