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Dragonara Casino has been terminated due to being unresponsive. Consider these instead:

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Dragonara Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 16 reviews
7.3/10
16 reviews
Complaint Response 5 complaints
1 day avg. 5 complaints
What we like
  • Sleek and easy-to-use instant-play interface with filtering options
  • Wide variety of slots, table games, video pokers, and specialty games from IGT, Betsoft, Sheriff Gaming, NetEnt, and Play ‘N’ Go
  • Proven fair by independent audits
  • No verification required until withdrawals reach €2,300
  • Affiliated with the real Dragonara Palace in Malta
What we don’t like
  • Customer service available by email only
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Dragonara Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.dragonaraonline.com
Established
2014
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Italian
Casino Type
Instant Play, Mobile

Dragonara Casino is the official online casino of the famous Dragonara Palace Casino & Resort in Malta. It features games from NetEnt, Microgaming, IGT, Betsoft and Pragmatic Play, all of which are easily filtered with one of the best instant-play interfaces we have ever seen. Dragonara Casino is licensed by the Malta Gambling Authority and the UK Gambling Commission.

Restricted Countries

At this time, Dragonara Casino cannot offer games to players residing in the United States and UK. All other players who live in a country where online gambling is not prohibited are welcome to join.

Security and Fairness

Dragonara Casino clearly understands the threat of identity theft. As such, they have encrypted their entire website with the SSL protocol. This technology obscures any sensitive data that is sent to the casino for registration, banking, or verification purposes, making it practically impossible for thieves to compromise the information.

All of the platforms used by Dragonara Casino have been audited several times and shown to be genuinely fair. This is indicated by the RNG Certified seal located at the bottom of the casino’s website.

StallCation

Complaints

Read the complaints other players have left for Dragonara Casino. Learn more about complaints.

Show all complaints
Blames software provider for delay in payment of winnings
On the 1st of November I deposited £135 at Dragonara Casino. I received a bonus and ended up winning £1303. I was very careful not to break any bonus terms and conditions and requested a withdrawal. After fulfilling all their requests for ID etc I still didn’t receive payment. I kept asking for the status of my withdrawal. Weeks later I received the following email: Dear Martin Thank you for contacting our help desk. When players select a Dragonara Bonus which is essentially Free money, Dragonarahas an obligation to ensure that all the game play carried out with the bonus funds has been done in accordance with our House Rules and that there is no evident abuse of the bonus. This usually involves a number of checks on our end as well as on the side of the game provider for the games you were playing. We have duly escalated your game play on to Microgaming on the day your withdrawal was requested and we have yet to receive a resolution from them. We have followed up to them at least 5 times requesting updates. Dragonara is unfortunately at the mercy of the game provider in this case. Rest assured that as soon as we receive a response from them we will follow up to you with a resolution. We thank you for your continued patience in this matter. Kind regards, Oliver Dragonara Online Casino Help Desk I found this email alarming. First, they claim that the bonus is essentially free money.The bonus cost me a deposit of £135 which I could easily have lost, so that’s just false. And then they go on to claim that they’re waiting for permission from Microgaming to process my withdrawal and that a “resolution” is required from them. MG don’t have my £1303. It is in the possession of Dragonara Casino and they obviously have the power to pay me. Dragonara Casino says that their "hands are tied" and that they must wait for a decision from Microgaming. But I believe that the only reason they are delaying my payment is because they want to stay as liquid as possible and paying me doesn't help with that. I believe this because I've never heard of a casino needing permission from their software provider to make customer payments. I decided to post this here since I found their email very worrying. Any help would be much appreciated.
staus Resolved
£1303

Complaint Statistics

Resolved 5
Avg. Amount $ 968
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

Review this casino

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Player rating
7.3/10 16 reviews

Top reviews from our players

Nice looking Casino, with a nice selection of games and mobile friendly. I have no issue depositing or withdrawing my money there. Recommend it.

Totally underestimated casino. Fast verification and payments. Good selection of games and everything else running smoothly.

Giving this casino 2 stars is a real push. A few selected slots on mobile from mircogaming, netent and play n go. Very basic layout. Only giving it 2 stars based on the welcome bonus & its mid range verification. (Roughly about 24 hours)

Where to start? I would advice any casino play to definitely avoid this casino, firstly you cannot lock in your withdrawal nor have it locked in apparently they do not allow this, secondly if your account is verified dont expect them to process the withdrawal any quicker (as the promise to do so by email) my withdrawal was 55 hours in the processing stage and for a verified account i find that to be nothing short of a joke. Lastly slow withdrawal times. Very slow ive been told it could take 5 working days to receive my payment into my bank. Also they dont offer live chat or a phone number, a real put off for me as all communication is by email and can take numerous hours for a reply.

Variety of games and software providers. Verification of documents and payment quite fast.

Lack of live chat or phone number. The only customer service they provide is via email.

Careful if you do not play in Euro. They make all the transactions in Euros with a non favorable currency exchange. Also bear in mind that Neteller charge a fee because of that if you don't have your account in Euro. I won USD900 and ended up getting USD840 in my account.

As of may 2016 dragonara accepts UK players! I am a UK resident and have just opened an account at dragonara casino! Good welcome bonus, frequent player points and monthly reload bonuses! Another very good everymatrix casino.

The only thing I dislike is that they don't have live chat available!

After verification of the money were paid me next payout lasted about an hour. I encourage you to play at this casino

A wide range of games, and that's all I can write about this casino good

Absent livechat. My weaves commissioned a few days ago still has not been completed

Hi Poland1966, We hope you had a great holidays. Could you please e-mail us at [email protected] and will check your inquiry in more details. Thank you, The Dragonara Online Team

user avatar

Dragonara is a casino I joined 3-4 months ago. I first heard about this casino on the forum and I think that they were offering some free spins as a sign up bonus. I think they were for the new NetEnt slot Dracula. I made an account here and have to say that I liked the dark overall look of the site and the Dragon Logo. Navigation through the site was easy and I liked the selection of slot games they had. Unfortunately the free spins weren’t added to my account and I wanted to contact live chat but saw that they didn’t offer any. I have to say I forgot about this casino until a few days ago when I saw some promo in my mail.

I decided to make a deposit here and take their welcome bonus. The minimum deposit to take this bonus was only 10 euros. I got extra 10 on my balance with a descent 30 x bonus wager. I was happy to see that they also had Microgaming slots now, so I decided to try my favorite oldie Centre Court. I played around 100 spins on minimum bet and raised my bet to 0.27. I got the bonus round pretty soon but it paid only 16 euros so my balance was at 24. From there I moved on to Lost Island and played for about half an hour here before changing the game. I had some descent wins and my balance was at 30 euros. I decided to have a small chat with my old friend Thunderstruck II but he wasn’t in the mood for talking and started eating away my balance. After a few more games my balance dropped to 0.

Overall I think this is a good casino because the pending period is short and I saw a few positive reviews so I will definitely come back to deposit again and use their 50% match bonus.

The only thing I don’t like is the lack of live chat support but I didn’t have any need to contact them.

Dragonara Casino offer games from different software's providers. Those are Betsoft, IGT, NetEnt and Play'n GO. I decided to join this casino because of NetEnt games. At first when I open their website I liked their website it's attractive, good design. I went directly into promotions where I saw they offer 100% match deposit bonus. After I check terms and conditions I opened account.

After that I open live chat and I asked them few questions about welcome bonus. Support agent was online with me in few seconds, very quickly and I received answers on all my questions. I made small deposit of 20€ and the bonus was instantly on my balance. I decided to open DOA. I liked this welcome bonus because they offer wagering requirements of 30x bonus. The second thing I liked was that DOA count 100% for wagering the bonus.

While I was playing I really had a great time here. I had luck too. I played mostly on small bets, but after one or maybe two days I completed the wagering requirements. At the end I tried to raise my bet to win something bigger, but this did not happen. After few rounds I stopped, go into banking page and requested withdraw. It was around 100€. I received money into my e-wallet after a few hours, very fast. I did not expected that will be processed so quickly. They do not required any documents for that payout.

After this, I made deposit here one more time without any bonus, but that time I had no luck. They offer monthly double reload bonus of 50% so I think they have nice promotions. But could be much more interesting if they offer a few free spins on selected game for us, players. I will rate this casino high, I think they deserve it.

I first learned for Dragonara Casino from AskGamblers a couple months ago. I browsed their site and I liked its look and also their dragon logo, so I made an account.

I noticed that they do not have live chat which is really bad because in case I have a problem it will not be solved fast. But since it is a new casino, I did not read any negative in their reviews at AskGamblers and I also that it is operated by Everymatrix Ltd which I trust much, I decided to give it a try and make a deposit.

I made a deposit using paysafe card and took their first deposit bonus which is a 100% welcome bonus with 30 times wagering which I find fair. So I started my balance with 50 euro and browsed the games. Dragonara casino has a good amount of games to play from several software providers. They have NetEnt, Betsoft, Play'n GO and IGT games but they do not haveMicrogaming which games I play a lot and I hope they will add it in the future.

So I started my game session in order to play only NetEnt slots since I do not like the games from the other softwares. I started to play Dead or Alive slot with small bets 0,18 to 0,27 but it was really bad and I stopped it when my balance was 30. Then I switched to Jack Hammer and I played it with 0,50 bet, which at the start gave me some small wins and I kept my balance in a good state, but after I got free spins which paid very little around 3 euro, the slot gave me nothing back and my balance was reduced to 15. Then I tried some other games but I was not lucky and my balance went to zero after a while.

Since then I have tried Dragonara casino some times more using their monthly bonus but I have not be able to withdraw yet. Overall I find Dragonara casino good and I will play here again in the future, but I hope they will add Microgaming, live chat and I want to see more promotions from them.

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