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Dragonara Casino - Withdrawal taking to long

RESOLVED
Complaint Info
Disputed casino Dragonara Casino
Reason Delayed payment
Amount £ 400
Hking1989 United Kingdom Message
Posted on June 29, 2018

My complaint is regarding a withdrawal i made on the 27th of june (wednesday) firstly i sent my documents off for verification on monday which they was approved and my account was verified on the tuesday 26th. I then made a withdrawal for £500 and emailed the casino (as they have no other option) to take away the reverse withdrawal option. I then received a email saying this cant be done by a players request (screenshot attached) which i find very bizarre to say the least as normally most casinos will take away the option as requested. I then reversed the withdrawal for £500 and re withdrew £400. I made the withdrawal at 11.50am on wednesday morning. Its now been 48 hours and its still in the processing stage after my account has already been verified. I will attached all correspondence about this. I find it very frustrating how they take so long to process a withdrawal after your account has been verfied. I write this complaint in the hope that it will speed things up.

AskGamblers
Posted on June 29, 2018

Dear @Hking1989,

Please keep in mind that some of your attachments have been removed due to the fact they were containing sensitive personal information. Make sure to read carefully and comply with all Complaints Guidelines from now on.

https:­//w­ww.a­sk­gam­ble­rs.c­om­/co­mpl­ain­t-g­uid­elines

Thank you for your cooperation.

Hking1989 United Kingdom Message
Posted on June 30, 2018

Hi Ask Gamblers, Dragonara have finally sent the payment. 62 hours in the processing stage, You can now close this case. Thank you

AskGamblers
Posted on June 30, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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