My complaint is regarding a withdrawal i made on the 27th of june (wednesday) firstly i sent my documents off for verification on monday which they was approved and my account was verified on the tuesday 26th. I then made a withdrawal for £500 and emailed the casino (as they have no other option) to take away the reverse withdrawal option. I then received a email saying this cant be done by a players request (screenshot attached) which i find very bizarre to say the least as normally most casinos will take away the option as requested. I then reversed the withdrawal for £500 and re withdrew £400. I made the withdrawal at 11.50am on wednesday morning. Its now been 48 hours and its still in the processing stage after my account has already been verified. I will attached all correspondence about this. I find it very frustrating how they take so long to process a withdrawal after your account has been verfied. I write this complaint in the hope that it will speed things up.
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