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Cool Play Casino

GOOD 7.55
Players from Virginia not accepted
Average Complaint Response Time: n/a
Players from Virginia not accepted
Average Complaint Response Time: n/a

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Cool Play Casino review

  • Licensed for UK players
  • Includes numerous top slots from multiple providers, including progressives
  • Live dealer casino included
  • Mobile gaming available
  • Live chat support available 24/7
  • Secured with SSL encryption
  • Proven fair by independent audits
  • Not available to players in Belgium, France, Spain, and some others
  • Limited range of specialty table games
  • No phone support
General info & Latest Promos
Website http://coolplaycasino.co.uk
Established 2012
Owner ProgressPlay Limited Casinos
Casino Promotion Cool Play Casino: 100% up to £/€/$ 200 + 20 Extra Spins on Starburst

Cool Play Casino is a UK online casino available to players in several other countries as well. The brand offers players a host of online slot games from NetEnt, Microgaming, Nyx Interactive, and more, along with a modest range of casino games (including a live dealer lounge). The casino is available to both desktop and mobile players. Cool Play Casino is licensed under the government of Malta and UK Gambling Commision.

Restricted Countries and Territories

Cool Play Casino is unavailable to players in a number of countries and territories for legal or commercial reasons. These prohibited locales include Belgium, Bulgaria, Denmark, Estonia, France, Germany, Ireland, Italy, Romania, Serbia, and Spain, plus some others.

Virtual Games

Slot lovers will find plenty to do at Cool Play Casino. The site is home to many of the world’s most popular slot titles, ranging from the latest and greatest releases to longstanding favorites. The mix of different software providers helps to ensure that everyone has something to enjoy, from Terminator 2 slot and Game of Thrones slot to Irish Eyes 2 slot and Sunny Scoops slot. Even major progressives like The Dark Knight slot are available.

Those looking for virtual casino games have a fair number of virtual favorites to choose from. These include several Blackjack, Roulette, and Video Poker variants, along with a few others like Baccarat and Triple Pocket Hold’em Poker.

Live Games

Cool Play Casino offers players a real live dealer lounge where they can enjoy real games of Live Blackjack, Live Baccarat, and Live Roulette around the clock. These games offer the same rules and gameplay elements found in real land-based casinos, and even include interactive elements to give players a more social experience.

Mobile Gaming

Many of the games at Cool Play Casino are accessible to mobile players. Playing is as easy as opening up the casino’s website on practically any smartphone or tablet. No app download is needed, and players can rest assured that they can switch seamlessly between platforms with no interruption in their gaming experience.

Support

Cool Play Casino has live chat representatives which are available 24/7. This ensures that players can get quick answers to any question or concern they may come across. Cool Play Casino also offers email support, although responses can take up to 48 hours.

Security and Fairness

In accordance with UKGC regulations, Cool Play Casino uses SSL encryption on all sensitive areas of its website. This technology ensures that all players can count on a safe gaming experience and not have to worry about anyone reading their sensitive account details.

Cool Play Casino also works to ensure that all players get a fair game every time they play. This is ensured by regular audits performed by independent agencies who test the statistical soundness of the casino’s RNG (random number generator).

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Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Belgium
    • Belize
    • British Virgin Islands
    • Bulgaria
    • Croatia
    • Cyprus
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Hungary
    • Ireland
    • Israel
    • Italy
    • Lithuania
    • Luxembourg
    • Portugal
    • Romania
    • Slovenia
    • Spain
    • Turkey
    • United States [56]
      • Guam
      • Puerto Rico
      • Alabama
      • Alaska
      • Arizona
      • Florida
      • Hawaii
      • Idaho
      • Indiana
      • Iowa
      • Kansas
      • Maine
      • Montana
      • Nevada
      • North Carolina
      • Ohio
      • Oregon
      • South Carolina
      • Texas
      • Utah
      • Vermont
      • Wyoming
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Georgia(US)
      • Illinois
      • Kentucky
      • Louisiana
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Nebraska
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Dakota
      • Oklahoma
      • Pennsylvania
      • Rhode Island
      • South Dakota
      • Tennessee
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • District of Columbia
      • American Samoa
      • Northern Mariana Islands
      • U.S. Virgin Islands
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail: [email protected]

Cool Play Casino Reviews by Players

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Andrew850984 1 review
United Kingdom
Message
Reviewed on May 22. 2017

LIKED

Nothing positive noteworthy would avoid at all costs.

DISLIKED

WARNING - All deposits are linked to an imaginary bonus. On deposit you'll be given an arbitrary bonus which you cannot refuse unless you email them. Once this is spent you'll then have a wager requirement attached to every subsequent deposit you make! Even if the bonus is long gone!

It's absolute fraud and I have notified the gaming authorities. Withdrawal times are also 10-12 days. I would never ever use this site again.

You cannot adjust responsible gambling other than from a desktop computer?!

The mobile portal crashes regularly.

There is no customer service number.
clowden559 1 review
United Kingdom
Message

LIKED

Nothing positive

DISLIKED

Worst customer service I have ever had.

I made my initial deposit of £70 (Selected no bonus) but was given one anyway. Played out and didn't win, so then reloaded with another £150 (No bonus selected or given) I then won £610. On trying to withdraw, it said I had wagering requirements to meet as part of my bonus????? Contacted customer service and explained that this money was won off of my own deposit and not off a bonus - took me over an hour to finally be able to withdraw (Pending security). So we will see how long this process now takes. One of the worst services I have come across - and would not recommend to others.
bjsanchez 2 reviews
United Kingdom
Message

LIKED

Good selection of games and website is easy to navigate. Staff are helpful on the livechat, although it does feel like you're talking to a robot sometimes.

DISLIKED

The pending time is listed on AskGamblers.com as 48 hours - however I have read CoolPlay's terms and it is actually 3 business days, followed by 3-7 days to appear back on your card.

10 seconds to get it to their account, and 10 days to get it back to your account - awful!

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