Another extremely exciting year is behind us and we are once again back with heaps of impressive stats for 2018, as seen through the eyes of our unique AskGamblers Casino Complaint Service. As we broke records left and right in 2018, allow us to go through the most thrilling AGCCS stats with you and reflect on certain important and fun facts. Ready to take a walk through the 2018 highlights with us? Let’s go!
Record-Breaking Casino Complaint Statistics in 2018
Let’s start with the one that’s on everyone’s mind - how much unfairly confiscated money did AskGamblers Casino Complaint Service return to their players in 2018? A record-breaking $6,757,547.31! Compared to the 2017 stats, that amounts to a 10% increase.
But that’s not all; the numbers grew in other aspects, too. For starters, a total number of all received and reviewed complaints reached 7,924 in 2018, which is again a 10% increase compared to 2017.
The number of players who used the Service increased by 10%, as well. Namely, in 2018 5,896 players submitted their complaints against 688 different casino brands. What’s more, a total of 2,594 cases was accepted and 1,854 complaints were ultimately resolved, which amounts to a 72% case resolution success rate.
A Look at the Accepted Casino Complaints
Let’s look at the accepted complaints on the whole. What we can conclude right away is the fact there had been various types of issues players had experienced in 2018 which prompted them to submit a complaint through our Casino Complaint Service.
However, most common issues could be sorted into several categories: payment issues (1,985 cases), account handling (181), bonuses (96), deposits (91), software issues (57) and other (38). Of course, ‘delayed payment issues’ still leads with 1,322 cases dealing with this particular problem.
Rejected Complaints Summed Up
There are various reasons why a player’s complaint might get rejected - from the usage of foul language to submitting a complaint against a wrong casino.
Still, some are more frequent than others. Therefore, here are the most common reasons for complaint rejection in 2018: not enough information provided (1,605), lack of evidence (1,007), failure to adhere to bonus or casino Terms and Conditions (670), multiple submissions for the same case (412) and players’ lack of cooperation during the verification process (241).
Casino Complaint Facts and Highlights for 2018
Time for some fun facts!
Wondering how long the longest complaint lasted in 2018? Why, the answer is 325 days, 20 hours and 38 minutes. The issue was regarding delayed withdrawals at Silver Oak Casino.
The shortest complaint, however, didn’t take more than 8 minutes and 22 seconds to be resolved and it was regarding verification problems and a £19,000 withdrawal at Dunder Casino.
The average resolution time in 2018 was a solid 11 days or 274 hours, while the total duration of all processed complaints in 2018 reached an incredible 669,534 hours!
Feedback from AskGamblers Casino Complaint Service Users
But wait - what did the Complaint Service users have to say about their experience in 2018? Let’s look at a few quotes, shall we?
A Casino Complaint Service user said:
Thanks AskGamblers for this very useful platform you’ve provided for all of us players. This issue is resolved!
Another complainant stated:
I want to thank AskGamblers for being instrumental in obtaining these funds. I don't think I would have received them without your assistance. Greatly appreciated!
Similarly, another player concluded:
Bringing the issue up in a forum did not work, as they haven't replied in weeks. It was only when I raised the complaint here at AskGamblers that we finally progressed in the situation. Thank you, AskGamblers!
Recovered Money Stats and Facts
We began our journey with money stats - why not end on the same note? We are sure you are eager to see which 3 resolved complaints managed to return the largest disputed amounts to the AGCCS users, so here they are:
Ultimately, this all leads to the current stats and where we are today. The AskGamblers Casino Complaint Service continues to work tirelessly to help our players in the best, fastest and fairest way possible.
The total amount of recovered money can attest to this. Namely, up until this moment we have helped 9,296 players retrieve a truly incredible sum of $24,257,811 through our Casino Complaint Service.
AskGamblers Casino Complaint Service Is Here for You
And remember: if you ever run into an issue with an online casino, simply submit a complaint through our AskGamblers Casino Complaint Service and we’ll be there for you. Just make sure you adhere to all the rules and… good luck!
In the meantime, why not check out our video highlighting the best AGCCS stats and facts for 2018? Enjoy!