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Most Common Online Casino Withdrawal Problems and How to Fix Them

Plenty of game providers and deposit methods, games galore and excellent web design all count towards a good gaming experience. However, being able to withdraw your money quickly and securely and reducing online casino withdrawal problems are the top priorities of most players.

Unfortunately, delayed casino withdrawals are an everyday thing in the gaming industry, so knowing how payouts work in general and at particular casino sites is crucial for an enjoyable casino experience.

In this piece, we will guide you through the most critical aspects of online casino withdrawals, usual payout issues and tips to minimise the risks associated with delayed cashouts.

The Most Important Things for Smooth Withdrawal at Online Casinos

Ensuring a smooth withdrawal of your money is essential for a positive gaming experience. Here are several key prerequisites to ensure a smooth withdrawal process:

  • Choosing a respectable casino. A reputable online casino will have a track record of timely payouts and positive customer feedback.
  • Verifying your account. Most trustworthy gambling platforms require account verification before processing withdrawals. Commonly, the verification procedure involves submitting identification documents (e.g. a passport or driver's license) and proof of address. Completing this step right away can prevent delays later on.
  • Making sure your preferred method of withdrawal is available. Standard options include bank transfers, e-wallets (such as PayPal or Skrill), credit/debit cards, and cryptocurrency. Choose a banking solution that suits your preferences and has reasonable processing times.
  • Exceeding withdrawal limits. Ensure that your withdrawal amount falls within limits and that you're comfortable with any applicable fees.
  • Meeting wagering requirements. Virtually all casinos require players to meet the wagering requirements before attempting to withdraw funds. If not, your winnings could be forfeited.

The Most Common Issues With Online Online Casino Withdrawal

AskGamblers Casino Complaint Service receives dozens of complaints a day and has a long-standing experience in resolving all kinds of problems with online casinos, ranging from bonus, software, and deposit issues to various matters related to account handling.

The following issues associated with why you can't withdraw money from online casino are based on our direct experience with players:

Issues With Your Casino Account

If you're stuck with a casino not paying out, most often, the issue concerns your casino account, that is, the verification of your identity, to be precise. To avoid this issue, we advise players to verify their identity immediately upon signing up, in line with the casino's know-your-customer (KYC) procedure. That way, when you initiate a withdrawal, you will enjoy a hassle-free withdrawal process.

Payment Method Issues

Modern gambling sites strive to offer as many casino payment methods as possible to widen their player base and enhance player experience. However, varied as they are, not all deposit methods are available everywhere: many are subject to territorial availability, so it's essential to ensure that a casino accepts your chosen payment method from your country or region.

Exceeded Withdrawal Limits

The decision on how much money you can withdraw from a casino is up to the operator, and you must stay within these limits; otherwise, you will be denied a withdrawal. AskGamblers casino reviews contain information on daily, weekly, and/or monthly withdrawal limits, so get acquainted with them in advance so you avoid any unpleasantries later.

how to fix online casino withdrawal problems

Technical Issues

Technical issues concerning withdrawals may include missing funds, winnings not being credited to your account, or withdrawal delays that are not always the casino's fault - sometimes, the payment service provider is the sole responsible for an online casino not paying out.

Playing at Unsafe Casinos

In the book of online casinos, rogue casinos occupy a whole volume. They are more common than you may think, so reading casino and player reviews is vital to picking a reputable gambling platform. We don't like to say "We told you so". Instead, we keep a permanent and accurate record of casinos we don’t recommend, allowing you to check if a casino runs unlicensed operations or refuses to pay winnings to their customers at all times.

Using Other People's Banking Information

Never, and we repeat, never use someone else's credit card to deposit or withdraw at an online casino. We won't list all the reasons this is wrong; instead, we’ll share the most obvious. When you use someone else's credit or debit card, the casino cannot verify your identity, raising concerns that you may be gambling with stolen money or trying to rip someone off their winnings.

Wagering Requirements

Finally, casinos have rather strict rules about wagering requirements in place and won't let you off the hook before you meet them. For instance, if you took advantage of a welcome bonus with a 25x playthrough requirement, you will have to wager your deposit and/or bonus money 25 times before cashing out, and that's final! In instances such as this, not even AskGamblers can help you.

AskGamblers Tips for Resolving Online Casino Withdrawal Problems

Here at AskGamblers, we handle casino issues daily. These are our essential tips for resolving online casino withdrawal issues and, potentially, avoiding them altogether:

Stick to Licensed Casinos

First and foremost, play only at reputable casinos. Playing with licensed operators reduces the risk of having your withdrawal denied or forfeited. To ascertain a casino's reputation, pore over player reviews and see what others are saying about the casino.

Use Email to Communicate With the Casino

This may sound old school, but our advice is to choose email for your correspondence with an online casino whenever possible. Keeping a written record of your communication with the support staff can prevent endless back and forth with the casino and help a third party establish who's right.

Complete the KYC Process ASAP

Always complete the verification process upon registration to prevent delays when initiating a withdrawal.

Don't Create Multiple Accounts

Online casinos don't like when you try to deceive them, so if you're looking to activate the same welcome offer multiple times, don't bother; online gambling sites have systems to prevent this and will ban you without a second thought.

VPN Is a Slippery Slope

If you can't access a casino from your home country, please look for another. There are thousands of casinos on the internet, and if you look hard enough, you will find the one that will accept players from your jurisdiction and reduce the risk of having your funds forfeited due to breaching their rules regarding virtual private networks.

Pick Fast Payment Methods

If possible, choose a payment method that pays instantly, such as e-wallets or cryptocurrencies. Be aware that instant withdrawal casinos don't work for all payment gateways, so make sure you choose a payment method that is swift and efficient.

Seek Mediation from AskGamblers

If you can't resolve a withdrawal issue, turn to us for help. Explore the most common issues, read through our Complaint Guidelines and submit a complaint.