Ybets Casino - Unsuccessful withdrawal and delays and now missing money

Dear @Besty55,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Many thanks

They’ve taken 920 euros from a cancelled withdrawal that they say failed and not returned to my balance at all. This was last Wednesday night.

I have two pending withdrawals for 1846 euros since Thursday as I had to redo them. I changed to Skrill to make sure could go through.
And 10,387 euros still to withdraw even after these amounts are sorted out.

So in all 13,153 euros.


So a lot of money to be recovered.

Many thanks
For your help with this.

Dear Ybets Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers and YBETS

Many thanks for assisting.

An update last night:

The 920 euros have been credited back to my account.
One of the withdrawals has been processed for 1000euros to Skrill.
The other withdrawal done within seconds that day is still not done so no idea how they manage what withdrawal is processed when.

I’ve submitted a new withdrawal for 920 euros.
Balance still to be withdrawn 10,387 euros so still some way to go to get it all resolved but nudge in direction/ please keep open to get the full funds withdrawn- thanks again for your help with this matter.

Dear all,

This complaint has been reopened as per Ybets Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Many thanks Askgamblers and YBETS team.

So the situation as stands is finally the withdrawal from 24th October has been done successfully. So a small positive step but it took 11days.

I have 4 active withdrawal requests for 920, 919, 917 and 920 euros totalling 3,676. There is still 7.3k euros to then request withdrawal for in my remaining balance. At the current pace of completing withdrawals (11days) it's going to take weeks and weeks - even months to get the balance into my Skrill account,

Thanks for your assistance to resolve this. I hope we can get it sorted as it's a decent casino YBETS have - this is all that lets them down.

Any way YBETS team can speed this all up to resolve issues would be appreciated.

For an unknown reason one of the withdrawals has been cancelled 920euros - no communication why at all even contacting support. This is despite three successful withdrawal to Skrill now.

It’s going to take forever to get this all resolved at this rate.
Thanks

Dear BESTY55 and ASKGAMBLERS,



We have relayed all the information to our KYC Department.



Please be assured that your request is under review and will be addressed at the earliest opportunity.



We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.



Respectfully,
Ybets Casino Representative

Last week a withdrawal was cancelled with no explanation. 

Then all three other withdrawals were cancelled overnight and I got an email asking for KYC information.

I have no problem supplying this it just seems slightly odd timing given I’ve been using the platform for some time, have had four withdrawals processed to that point and the big win I was partly withdrawing happened on the 19th October.

So it’s now weeks and weeks and still a large amount sat in the account now unavailable to withdraw. I’m being told another ten days to review documents.

By that point It will be 5 weeks and still another 7893 euros to withdraw from hitch at the limit of 2000 per week means I’m unlikely to get the funds before 2025 at this rate! It’s all getting stressful now unfortunately.

I like YBETS the platform but this process is really not good it be three months form start to end before all resolved if all withdrawals get processed in a timely manner once enabled.

Sorry should say which not hitch above.

Many Thanks both in advance for hopefully getting this addressed ASAP. I’ll forward to prompt update.