What's new


What's new

Ybets Casino - Delaying payout 14 days

85 hours left for Ybets Casino to respond.
Follow

Complaint Info

Disputed casino

Ybets Casino

Amount

$ 608.56

Posted on January 18, 2025

First they said max 24h. Then they reverse and say 14 days to check again. Same as other complaints for me. Amount 4.8 LTC. Contacted them on live chat as they said because crypto should never take more than 24h I was told by them the day before. After over 30h I contact them and instead of paying me they reversed the cash back to my balance and blocked me from using cashout. Then tell me to wait 14 days.

I will not play it back.

AskGamblers
Posted on January 20, 2025

Dear Ybets Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on January 22, 2025

Dear MNEPOST and ASKGAMBLERS,



We have relayed all the information to our KYC Department.



Please be assured that your request is under review and will be addressed at the earliest opportunity.



We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.



Respectfully,

Ybets Casino Representative

Posted on January 22, 2025

Balance is now around usd 60 lower than the day I posted the complaint.

No email or anything else. Not possible to cash out.

AskGamblers
Posted on January 27, 2025

Dear all,

This complaint has been reopened as per Ybets Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on January 29, 2025

Not heard anything from Ybets at all. Tried to visit the site and they have now geoblocked my country. This is the text:

"Sorry, Ybets is not available in your region
Due to our gaming license, we cannot accept players from United Kingdom."

Im from Sweden and swedish ip btw.

So no money and no reply.

Posted on February 2, 2025

Dear MNEPOST and ASKGAMBLERS,



We have relayed all the information to our KYC Department.



Please be assured that your request is under review and will be addressed at the earliest opportunity.



We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.



Respectfully,

Ybets Casino Representative

Posted on February 2, 2025

Still not able to reach the site. Still no email. Still no money. Why?

Posted on February 6, 2025

Dear MNEPOST and ASKGAMBLERS,



There are no restrictions on your account.

However, please note that access to the site is restricted to Sweden.

Respectfully,

Ybets Casino Representative

Posted on February 6, 2025

So how do I get my 4.8 LTC then?

Posted on February 10, 2025

Dear MNEPOST and ASKGAMBLERS,





Please be advised that we have received a response from the provider. 



Our anti-fraud team has no further questions for you, and the check has been successfully passed.



Respectfully,

Ybets Casino Representative