Planet 7 Casino - Wrong Payout Calculation/Delayed Payment

RESOLVED
Lisa B United States
posted on October 30, 2016.

I’ve been playing at Planet 7 casino for quite a while now. Lately, I’m getting more frustrated because I’m unable to contact support for account questions plus it seems that they finance is taking much longer to approve withdrawals. I keep getting emails about being a VIP and bla, bla, bla, but VIP status apparently means nothing. I tried to resolve this issue by contacting live chat support, but after waiting for such long period of time, and not getting a reply I had to finally give up. SO I took the next approach and tried contacting telephone support (a few times), still no answer and I only got a recording.

My issue today is that I submitted two withdrawals. One on Oct 18 and the other on Oct 19.

1. On 10/18 - $500 withdrawal was won off of my daily FREE spins. I see that they removed $150 leaving my withdrawal at $350. THIS IS WRONG. I should get the full $500 because my account had a $0 balance when I started my daily free spins.

2. The 2nd withdrawal on the 10/19 was for $650 minus the $150 deposit bonus totaling $500. They DID calculate this correctly.

I should have a $500 check + $500 check totaling $1000 NOT a total of $850.

Can somebody from Planet 7 kindly advise what’s going on with my account and why they are trying to remove $150 off of my daily free spins wins?

AskGamblers
posted on November 3, 2016.

Dear Lisa,

Please let us know if there's some update on your issue.

Lisa B United States
posted on November 3, 2016.

Dear AG,

I did receive a check yesterday in the amount of $850.02, but it's short by $150. I have gotten absolutely NO response on this issue and I've tried all means of communication before posting here. In fact, the day that I posted my complaint here on AG, I also emailed the P7 payouts department requesting they look into my issue, but still no reply.

Thank you very much for the follow up.

AskGamblers
posted on June 15, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.