I have been gaming ay Silver Oak Casino for a few years now & enjoy their easy to use software, extensive
deposit/withdrawal options and Great Bonuses & Slot Tournaments.
Up until the other day when my withdrawable balance in my account was wiped after a day and a half of processing.
I used a Bonus and I made sure i understood the terms & conditions attached to the Bonus from my
deposit and was fully aware of all rules and regulations and double checked so that this would not happen.
The coupon I used was BIGGERISBETTER
On this occasion i used a bonus of 250% Deposit NO MAX Bonus + 30 FREE SPINS in Dragons Orb
knowing deposit bonuses come with a 1x playthrough requirement, no limits on how much you can cash-out, will
redeem with any deposit you make of $30 or more, and are good for play on Slots, Keno,Bingo and Scratch Card
games only. Bonus amounts are considered non-cashable and will be removed from the amount of your withdrawal
So, I played slots until i had completed the 1x playthrough requirement like i usually do so the
balance was now withdrawable ( cash balance ) minus ofcourse the non-cashable Bonus amount if i was then wanting
But as i usually do, once i have a cash withdrawable balance the Slot Tournaments become available for me to
play (Slot Tournaments are not available until i have met the requirements & have a cash balance no matter what Bonus code i use) and on this occasion i had
withdrawal for $900.00, and i continued to play my remaining balance waiting for the withdrawal to be approved.
09/22/2017 08:58 PM NETeller Withdrawal Requested -$2,50
I Continued to play various Slot Tournaments,Keno etc and checked the cashier regularly to see when the 1st
withdrawal was approved, so i could make another.
0/05/2017 04:19 AM Manager Withdrawal Approved! -$900.00
10/05/2017 04:19 AM Manager Withdrawal Requested -$900.00
10/05/2017 04:17 AM Bitcoin Withdrawal Declined $900.00
10/01/2017 10:08 PM Bitcoin Withdrawal Requested -$900.0
I Played the $30 promo credit in minutes in frustration not wanting to win a cent at what i believe is an incorrect decision by someone representing the casino to remove all of my winnings.
I Contacted the help desk a number of times, they were all very polite ( as always ) and apologetic but could
not help me any further and stated the bonus was not for use in Slot Tournaments and only for Direct Cash
Deposits, but i wasn't going to argue with them as nowhere in the Casino Rules or Terms & Conditions is this
stated, as i checked many times prior to this occasion & have been paid withdrawals before from Bonuses after
playing Keno then Slot Tournaments and back to keno & slots previously.
From Silver Oak Casino Tournament Rules :
Entry to Tournaments
Tournament entries must be paid from a player's cash balance.
The only mention of No bonus money relates to Network Progressives which i totally understood, not Slot
Tournaments, that's why i built up a bank in keno to play slots :
No bonus money may be used to play any of the network progressives offered by us. This rule applies from the
moment a bonus is redeemed until your balance is zero despite having completed any playthrough requirements. Any
winnings generated from bonus money will be declared void.
So my Issues are :
I Followed all the rules of every bonus i have ever received & fully followed until the winning is cashed out or
on this occasion tried to cash out.
No where in the Casino's Rules or the Casinos T & C's does it state that Slot Tournaments are only meant to be
used with only straight cash or Direct Deposits with no Bonuses or that winnings after using a bonus need to be cashed out then redeposited to play Slot Tournaments, they are Slot games. I made sure i read all the
rules always again before playing with a Bonus or else i wouldn't have used one at all as i enjoy competing at slots, just like the other Casino's i play with, where once the playthrough is met and you have a withdraw balance tournaments are available because i now have a cash balance minus the non-cashable bonus.
Please Help me resolve this issue AskGamblers. Thank You
In the meantime i have done a straight cash deposit to see what happens and now the Tournaments are Unavailable all of the sudden, been trying to play the last 3 days and when i contact help support they are clueless, almost as though they are unaware of the tournament altogether.
I'm hoping we can come to a Satisfactory Agreement for
both parties and move on with AskGamblers help.