Ag Awards
Notifications
Login
en

Play Million Casino - Withdrawal of 1000 refused with no valid reason

UNRESOLVED
Complaint Info
Disputed casino Play Million Casino
Reason Bonus terms violation
Amount € 1000
Posted on February 21, 2015

I made a deposit of 25. And i got a bonus of 37,50. First i played roulette by my own real money. I didnt lose and won about 1000. So i never use my bonusmoney in that game. Later on chat i ask how to make a withdrawel. They say now you must play your bonus free only on slots. So i did this and i want later make a withdrawel of 1000. This day i got a mail that this was canceled. So they stole 1000 euro. In bonusterm 5.4 is standing: first real money and after this is gone the bonusmoney. But i had never use this bonusmoney, because i won and won and won with my own real money. But they will not pay out now and all the 1000 is gone. I hope you will help me too get back my 1000. Thanks a lot if you want to help!

AskGamblers
Posted on February 21, 2015

Dear @johnnys469,
Any update considering your complaint? Thank you.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy