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Play Million Casino - Withdrawal of 1000 refused with no valid reason

Complaint Info
Disputed casino Play Million Casino
Reason Bonus terms violation
Amount € 1000
Posted on February 21, 2015

I made a deposit of 25. And i got a bonus of 37,50. First i played roulette by my own real money. I didnt lose and won about 1000. So i never use my bonusmoney in that game. Later on chat i ask how to make a withdrawel. They say now you must play your bonus free only on slots. So i did this and i want later make a withdrawel of 1000. This day i got a mail that this was canceled. So they stole 1000 euro. In bonusterm 5.4 is standing: first real money and after this is gone the bonusmoney. But i had never use this bonusmoney, because i won and won and won with my own real money. But they will not pay out now and all the 1000 is gone. I hope you will help me too get back my 1000. Thanks a lot if you want to help!

Posted on February 21, 2015

Dear @johnnys469,
Any update considering your complaint? Thank you.

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