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Play Million Casino - Payment of $2720 delayed over 3 weeks

RESOLVED
Posted on November 24, 2017.

A little back story, I've played on Playmillion for many years now (close to 5, on and off). I am fully verified (many times now) and my withdrawals are usually always processed in a timely manner however I recently found myself in a frustrating situation where support is totally not helping me.

On October 31st I made a withdrawal using bank wire, as usual. Except, to this date, I have not received it and the reason support is giving me is: their partner bank is not getting back to them. I've asked for a swift number so that I may track it myself and to investigate with my own bank, but they are incapable of providing me this. What makes it more annoying, my withdrawal done a few days later (November 5th, was received within 2 days).

I don't know what to do anymore and am unfamiliar with the complaint process regarding the MGA.

AskGamblers
Posted on November 24, 2017.

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

Play Million Casino complaints

  • 5 of 13 resolved
  • 3 days avg response
  • 4 days avg complaint life
  • 1,497 USD avg amount

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