Play Million Casino - Purposeful delay of withdrawal

Blazezn South Africa
posted on October 29, 2015.

I have made a withdrawal last week to my Skrill account, Initially I was requested to provide copy of ID, proof of residence and front and back of card, which I supplied. They then waited 3 days and came back to me asking for a deposit confirmation form. They then came back after 2 days stating they have the form and it is now with the payment department. My question is , if they knew what requirements and documents are needed for a withdrawal, why not tell me upfront, instead of dragging it out one document at a time and I am still waiting for my funds? I think they are a scam. I also chatted to a Bianca online today who state "Bianca: please find below our License Information:
Bianca: This site’s operations are regulated by the Malta Gaming Authority and is operated by SkillOnNet Ltd, Office 1/5297 Level G, Quantum House, 75, Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta, under the gaming license issued by the Malta Gaming Authority (license number MGA/CL1/563/2009) issued on 17th June 2011
Bianca: also, can you please clarify if you have faced any issues with us?
blazezn: ok do u have any email address for them?
blazezn: yes, you refuse to process my withdrawal
Bianca: one moment please, I will check your withdrawal further for you
Bianca: regarding the email address, we do not have this information". How can they not have the email adress of the entity that licences them? No checks are neede to process a deposit but once a withdrawal is requested, then document after document after document is requested (which is fine) but they are not upfront specific of all the requirements and request it every few days. This is unscrupulous and unprofessional behavior - it makes me feel that they are not a legitimate organisation. Please help/.

posted on November 2, 2015.

Dear @Blazezn,

Any update regarding your complaint? Thank you.

Blazezn South Africa
posted on November 2, 2015.

Hi There. After I logged complaint on this ste and with MGA, they called and processed the withdrawal. The guy did apologise for the delay tactics. Thank you so much

posted on November 3, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.