Ag Awards

Play Million Casino - Unfairly refusing to pay me £8107.00

Complaint Info
Disputed casino Play Million Casino
Reason Declined payment
Amount £ 8107
Posted on March 1, 2016

I deposited money in order to recive the welcome bonus.Meanwhile I had my bonus overall I lost everything. So I didn't win anything from the bonus. My balance reached zero. I made an other real deposit without any bonus as well to continue playing I lost again. So I made an other real deposit too in order to play, meanwhile I played with my real money and I won at the end.
They said I am not a laud to get my winnings, because I had a welcome bonus at the beggining, wich was canceled, because I lost it. They paid my last two deposit back and they kept my first deposit, plus they refused to pay my winnings from my 3rd real money deposit wich was 8107 pounds.

Posted on March 5, 2016

Dear @waykrem,

Any update regarding your complaint? Thank you.

Posted on March 5, 2016

Hi. They responded this:
''If you have a bonus consum­ed/­can­cel­led­/ex­pired, either by the system or due to your own request, and the wagering was not completed, all your winnings will be removed including any pending/unclaimed winnings from games/promotions you played whilst you had the bonus.''

I coudn't complete the welcome bonus. I run out of money. My balance reached zero. I had no wagering req. left to comlate and also when I've been withrawing my money, it didn't say a have had wager req. to complete.

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