Not paid my withdrawal of £20

I sent verification documents in march and received emails saying approved however I have been unable to withdraw since then, I have sent numerous emails and tried numerous times on chat to speak to customer services and I get no reply from either, I have sent more verification documents and although it states 24 to check them I have still had nothing back.

A little back story, I've played on Playmillion for many years now (close to 5, on and off). I am fully verified (many times now) and my withdrawals are usually always processed in a timely manner however I recently found myself in a frustrating situation where support is totally not helping me. On October 31st I made a withdrawal using bank wire, as usual. Except, to this date, I have not received it and the reason support is giving me is: their partner bank is not getting back to them. I've asked for a swift number so that I may track it myself and to investigate with my own bank, but they are incapable of providing me this. What makes it more annoying, my withdrawal done a few days later (November 5th, was received within 2 days). I don't know what to do anymore and am unfamiliar with the complaint process regarding the MGA.

I am waiting since one week for a withdrawal of 70€. The only answer from the support is "your payout is under review from the responsible departement". This told the support before two days, too. One week for a simple of payout of 70€ is much too long. The best thing is, the support tells, that they can`t tell me anything, because a different departement is responsible for the payout, but otherwise the support tells all communication goes through the support. That`s a easy way to simply delay payouts without the need to have a reason for delayed payouts.

I made a withdrawal to the amount of $2,500.00 on 24 April 2017. I had finished the wagering with the bonus I used and also had just uploaded the relevant documents needed to verify my account. I then received an email on 24 April 2017 from Play Million stating they had received my withdrawal request, where funnily enough they stated that I could trust them to give me fast payouts!!!!! Also received an email from VIP on same day congratulating me on my win blah blah, so I replied to this email 25 April 2017 in the hopes of getting some type of expectancy date. Over the next few days I contacted Customer Support via Chat multiple times enquiring about the status of my withdrawal and kept getting told the same thing. That they were not able to access that information, however they could see it was with the Payments Processing Department. All the while I still haven't even received a confirmation stating my documents were acceptable to help in verifying my account. On the 28 April 2017 I sent another email to the VIP Manager stating I was reaching out for some type of contact regarding my withdrawal. I then got a reply form a different VIP Manager the same day apologising that there was no contact and stating that in order to process my withdrawal could I please provide another photo of the back of my credit card details, as the one I provided the corners were cut off. And could they also have my bank account details as the back up withdrawal method should they not be able to make a payment to my credit card. The said once this is done it will be approved by the Payments department and I'll received an automated email stating so. So 29 April 2017 I sent an email with the relevant documents and information that was requested. I then received a reply from yet ANOTHER VIP Manager thanking me for my email and she had received the attached documents and she had forwarded to the Payments Department to be processed. So I replied thanking that Manager, then later on that day I received an email from would you believe it ANOTHER VIP Manager. Later on that night I received an email from a 5th and different VIP Manager asking for the exact same information and documents as I had sent in earlier that day. So yet again another email from myself was sent to Play Million stating I had already done this and asked why I had been asked twice etc, only to receive an acknowledgment that my enquiry had been received. It is now the 1 May 2017 and still NOTHING, no contact, no confirmation and no money!!!!!!! This is ridiculous!!! I tried to attach all afore mentioned emails but it wont seem to let me and I'm unsure of how to change the format.

I deposited money in order to recive the welcome bonus.Meanwhile I had my bonus overall I lost everything. So I didn't win anything from the bonus. My balance reached zero. I made an other real deposit without any bonus as well to continue playing I lost again. So I made an other real deposit too in order to play, meanwhile I played with my real money and I won at the end. They said I am not a laud to get my winnings, because I had a welcome bonus at the beggining, wich was canceled, because I lost it. They paid my last two deposit back and they kept my first deposit, plus they refused to pay my winnings from my 3rd real money deposit wich was 8107 pounds.

I have been trying to get my withdrawal processed for £170 for the past few days from this casino. I joined last week and sent in proof of i.d. I used my PayPal account to deposit funds but the name on the account is in my old married name (I am changing this right now with PayPal - should take a day or two to change). I have explained this and sent in proof of this but still haven't heard anything. I am just looking to get some kind of answer from them how much longer this will take but haven't heard anything yet. It is not a huge amount of money but it is approx. what I have spend with them - so they haven't lost anything. I am just looking for my winnings back now, I didn't take any bonus from them either, so should be very straightforward. It has now been 5 days. I then came on here and am now worried, as they seem to have quite a few unresolved cases. Please help, thanks.

I have made a withdrawal last week to my Skrill account, Initially I was requested to provide copy of ID, proof of residence and front and back of card, which I supplied. They then waited 3 days and came back to me asking for a deposit confirmation form. They then came back after 2 days stating they have the form and it is now with the payment department. My question is , if they knew what requirements and documents are needed for a withdrawal, why not tell me upfront, instead of dragging it out one document at a time and I am still waiting for my funds? I think they are a scam. I also chatted to a Bianca online today who state "Bianca: please find below our License Information: Bianca: This site’s operations are regulated by the Malta Gaming Authority and is operated by SkillOnNet Ltd, Office 1/5297 Level G, Quantum House, 75, Abate Rigord Street, Ta’ Xbiex, XBX 1120, Malta, under the gaming license issued by the Malta Gaming Authority (license number MGA/CL1/563/2009) issued on 17th June 2011 Bianca: also, can you please clarify if you have faced any issues with us? blazezn: ok do u have any email address for them? blazezn: yes, you refuse to process my withdrawal Bianca: one moment please, I will check your withdrawal further for you Bianca: regarding the email address, we do not have this information". How can they not have the email adress of the entity that licences them? No checks are neede to process a deposit but once a withdrawal is requested, then document after document after document is requested (which is fine) but they are not upfront specific of all the requirements and request it every few days. This is unscrupulous and unprofessional behavior - it makes me feel that they are not a legitimate organisation. Please help/.

I made a deposit of 25. And i got a bonus of 37,50. First i played roulette by my own real money. I didnt lose and won about 1000. So i never use my bonusmoney in that game. Later on chat i ask how to make a withdrawel. They say now you must play your bonus free only on slots. So i did this and i want later make a withdrawel of 1000. This day i got a mail that this was canceled. So they stole 1000 euro. In bonusterm 5.4 is standing: first real money and after this is gone the bonusmoney. But i had never use this bonusmoney, because i won and won and won with my own real money. But they will not pay out now and all the 1000 is gone. I hope you will help me too get back my 1000. Thanks a lot if you want to help!