Ag Awards

Silver Oak Casino - Withdrawal Request, No Payment to Date

Complaint Info
Disputed casino Silver Oak Casino
Reason Delayed payment
Amount $ 2000
Posted on October 11, 2016

I requested my payout on September 6, 2016. I have been continuously emailing with no response now, also calling with no return call. I was finally connected with a chat representative on the Casino site (after continuously trying to chat with no representative answering) and was again told I was approved and to contact Robyn at 844-632-0968 or email her at [email protected]­ilv­ero­akc­asi­ I have called before and left messages and called again and was told to leave a message which I did, and have not received a response at all. I just tried calling the number again and was asked by a recorder to leave a message, which I did leave another message again. They are quick to take your deposits, what about the payouts to their clients/customers?
Below are the email strings:
< emails removed, containing sensitive personal information>

Posted on October 11, 2016

Dear @mittsrichardson,

Please make sure to update your complaint accordingly and clarify the total amount of disputed withdrawal request/s.

Thank you for your cooperation.

Posted on October 11, 2016

The amount of the withdrawal request that was approved is $2,000.00 U.S. Dollars.

Posted on October 13, 2016

I am seeing more and more complaints about Silver Oak the more I research it....I even see this post:

Not recommended Casino

The Casino have been reported to have slow payments. It is also part of the rebranded Crystal Palace Group and is linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings.

I just tried emailing and calling again. No response on the email, though I did get a "delivery receipt" on two of the emails I sent it to (sent it to 4 different emails). When I called last night, I got a recording "we are updating our phone system" and no one answered nor gave me the opportunity to leave yet another voice mail.

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