10Bet Casino - Withdrawal request delays

Victoria United Kingdom
posted on September 9, 2016.


I opened an account with 10bet.co.uk and I provided all ID requested and had this approved prior to making a deposit.

I also chose not to receive a bonus.

I made two withdrawals on Sunday 4th September and 6 days later, these are still showing as pending withdrawals.

I have sent countless emails, to which I have received various responses including that I will receive my money shortly, that it will take 48 hours to process, then 3-5 days to process etc.

Now they don't seem to be responding to my emails!

Please help!

posted on September 11, 2016.

Dear @Lawyer4444,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thank you for your cooperation.

posted on September 11, 2016.

Dear Lawyer4444,

I have checked your account and saw that the withdrawal in question was already processed last Friday (09.09.).

The withdrawal was pending with our internal auditing team a little longer, but was eventually released.

Apologies for the delay & congrats on your winnings!

10bet Casino

Victoria United Kingdom
posted on September 11, 2016.

I received the two withdrawals yesterday - thank you!

posted on September 12, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.