10Bet Casino - Withdrawal request delays - Complaint Resolved

Hi,

I opened an account with 10bet.co.uk and I provided all ID requested and had this approved prior to making a deposit.

I also chose not to receive a bonus.

I made two withdrawals on Sunday 4th September and 6 days later, these are still showing as pending withdrawals.

I have sent countless emails, to which I have received various responses including that I will receive my money shortly, that it will take 48 hours to process, then 3-5 days to process etc.

Now they don't seem to be responding to my emails!

Please help!

AskGamblers

Dear @Lawyer4444,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thank you for your cooperation.

10bet Casino

Dear Lawyer4444,

I have checked your account and saw that the withdrawal in question was already processed last Friday (09.09.).

The withdrawal was pending with our internal auditing team a little longer, but was eventually released.

Apologies for the delay & congrats on your winnings!

Regards,
Daniel
10bet Casino

Lawyer4444 United Kingdom Message

I received the two withdrawals yesterday - thank you!

AskGamblers

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

10Bet Casino - Withdrawal request delays

Complaint Info

Disputed casino

Reason

10bet Casino Complaints

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