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Euro Play Casino - Having troubles to withdraw my money

RESOLVED
Complaint Info
Disputed casino Euro Play Casino
Reason Declined payment
Amount £ 528
police55 United Kingdom Message
Posted on August 29, 2014

hi i won on the casino and it was real cash and got my email to say thanks for your withdrawal but the casino has not paid me as yet and the support customer service find it funny to keep messing me about they try to get you to put it back in your account as well this is the email they sent Dear Craig,

We have received your withdrawal request for the total amount of £528.00, and understand that your preferred payment method is NETeller. Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.

Your transaction request code is: 17870424CT.

Withdrawal requests are processed four business days following the request date, unless stated otherwise according to your VIP level, as per our Withdrawal Policy.

During this four day pending period you can cancel your pending withdrawal(s) should you wish to continue playing with those funds. To do so, open the Cashier section of your account, go to Withdrawals, then click on Pending Withdrawals. A list of your pending withdrawal(s) appears. From this list, click on the withdrawal(s) you wish to cancel and press the Transfer Back to Balance button.

Your withdrawal amount will be immediately available to you in your gaming account so you can continue playing the games.

If you have any questions, a member of our Support Team is available to help you 24 hours a day, 7 days a week, at the following address:

Email:



We congratulate you on your winnings and hope to see you around the gaming tables again soon!

Customer Support



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AskGamblers
Posted on August 16, 2014

Dear @police55,
Any update considering your complaint? Thank you.

police55 United Kingdom Message
Posted on August 16, 2014

Still not paid the money to me this is bad for a casino never had a problem with any other casino

Posted on August 20, 2014

We are concerning with our support team regarding your issue.

police55 United Kingdom Message
Posted on August 23, 2014

Still waiting for £18 of the payment that they said would be paid to me today still not got this payment

police55 United Kingdom
Posted on August 29, 2014

They have paid

Posted on August 29, 2014

Please mark this issue as resolved.

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