Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Euro Play Casino - Having troubles to withdraw my money

RESOLVED
police55 United Kingdom
Posted on August 29, 2014.

hi i won on the casino and it was real cash and got my email to say thanks for your withdrawal but the casino has not paid me as yet and the support customer service find it funny to keep messing me about they try to get you to put it back in your account as well this is the email they sent Dear Craig,

We have received your withdrawal request for the total amount of £528.00, and understand that your preferred payment method is NETeller. Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.

Your transaction request code is: 17870424CT.

Withdrawal requests are processed four business days following the request date, unless stated otherwise according to your VIP level, as per our Withdrawal Policy.

During this four day pending period you can cancel your pending withdrawal(s) should you wish to continue playing with those funds. To do so, open the Cashier section of your account, go to Withdrawals, then click on Pending Withdrawals. A list of your pending withdrawal(s) appears. From this list, click on the withdrawal(s) you wish to cancel and press the Transfer Back to Balance button.

Your withdrawal amount will be immediately available to you in your gaming account so you can continue playing the games.

If you have any questions, a member of our Support Team is available to help you 24 hours a day, 7 days a week, at the following address:

Email:



We congratulate you on your winnings and hope to see you around the gaming tables again soon!

Customer Support



-

AskGamblers
Posted on August 16, 2014.

Dear @police55,
Any update considering your complaint? Thank you.

police55 United Kingdom
Posted on August 16, 2014.

Still not paid the money to me this is bad for a casino never had a problem with any other casino

Posted on August 20, 2014.

We are concerning with our support team regarding your issue.

police55 United Kingdom
Posted on August 23, 2014.

Still waiting for £18 of the payment that they said would be paid to me today still not got this payment

police55 United Kingdom
Posted on August 29, 2014.

They have paid

Posted on August 29, 2014.

Please mark this issue as resolved.

Euro Play Casino complaints

  • 35 of 70 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 1,253 USD avg amount

Have trouble with Euro Play Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds