hi i won on the casino and it was real cash and got my email to say thanks for your withdrawal but the casino has not paid me as yet and the support customer service find it funny to keep messing me about they try to get you to put it back in your account as well this is the email they sent Dear Craig,
We have received your withdrawal request for the total amount of £528.00, and understand that your preferred payment method is NETeller. Please note that we reserve the right to refund money by way of any payment method through which you have deposited, up to the total amount you deposited, in accordance with international banking regulations.
Your transaction request code is: 17870424CT.
Withdrawal requests are processed four business days following the request date, unless stated otherwise according to your VIP level, as per our Withdrawal Policy.
During this four day pending period you can cancel your pending withdrawal(s) should you wish to continue playing with those funds. To do so, open the Cashier section of your account, go to Withdrawals, then click on Pending Withdrawals. A list of your pending withdrawal(s) appears. From this list, click on the withdrawal(s) you wish to cancel and press the Transfer Back to Balance button.
Your withdrawal amount will be immediately available to you in your gaming account so you can continue playing the games.
If you have any questions, a member of our Support Team is available to help you 24 hours a day, 7 days a week, at the following address:
Email:
We congratulate you on your winnings and hope to see you around the gaming tables again soon!
Customer Support
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Disputed casino | Euro Play Casino | |
Reason | Declined payment | |
Amount | £ 528 |

Dear @police55,
Any update considering your complaint? Thank you.
Still not paid the money to me this is bad for a casino never had a problem with any other casino
We are concerning with our support team regarding your issue.
As per bonus terms, we paid.
Still waiting for £18 of the payment that they said would be paid to me today still not got this payment
We have paid.
They have paid
Please mark this issue as resolved.
Euro Play Casino Complaints
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- 3 days avg response
- 1 week avg complaint life
- 1,253 USD avg amount
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