Complaint #1
BetsKING Casino
Winnings voided unfairly
11 years ago
Hello ..
On the 9th of May i deposit 30€ at this casino for claim the 150% bonus offer plus 33 free spins on Starburst .
I try a few slots and then my balance went down to 20€.
I try Medusa II and place a SINGLE bet of 1.25€ and won 810€ with a final balance of 831.15€ .
Then i continue to play with this slot and try to make a SINGLE bet of 5€ and won 1043€ with a final balance of 1679.15€.
After this i only make a few more bets of 5€/6€ ( not more than 10 ) and keep playing .
I went to the chat support and explain that i have make some high bets and they told that it was all okay, but i've been marked has high stakes player but the withdrawal shouldn't had any problem in future .
I keep playing and after a few hours i close the wagering ( 2250€ 30xd+b) with a balance of 1002.45€ .
I contact the chat again and told me all is okay and i can withdraw with no problem ( even i make this few high bet )
Then on Sunday 10th morning i send my documents and withdraw the amount via bank wire .
As stated in their site they keep in pending for 2 business days, so i have to wait till this morning Wednesday the 13th when i receive this email "
We regret to inform you that after review of your gameplay, it has been reported as abusive towards our bonus offer.
As stated in our terms and conditions – section bonuses, we reserve the right to permanently close accounts linked to such game plays .
Your full deposit amount of 30 euros will be refunded to you and the winnings which have originated from it and/or its bond bonus forfeited.
Should you have any questions please do not hesitate to contact our compliance Department. "
I was shacking , my mum crying and i have an heart attack .
They have closed permanently my account , so i can't even access to it.
I am not a bonus abuser like they said and i want justice for this , they say it was all okay and now i receive this email?!
Im so upset , please help me to get my winnings back!
Thanks,
Tania .
On the 9th of May i deposit 30€ at this casino for claim the 150% bonus offer plus 33 free spins on Starburst .
I try a few slots and then my balance went down to 20€.
I try Medusa II and place a SINGLE bet of 1.25€ and won 810€ with a final balance of 831.15€ .
Then i continue to play with this slot and try to make a SINGLE bet of 5€ and won 1043€ with a final balance of 1679.15€.
After this i only make a few more bets of 5€/6€ ( not more than 10 ) and keep playing .
I went to the chat support and explain that i have make some high bets and they told that it was all okay, but i've been marked has high stakes player but the withdrawal shouldn't had any problem in future .
I keep playing and after a few hours i close the wagering ( 2250€ 30xd+b) with a balance of 1002.45€ .
I contact the chat again and told me all is okay and i can withdraw with no problem ( even i make this few high bet )
Then on Sunday 10th morning i send my documents and withdraw the amount via bank wire .
As stated in their site they keep in pending for 2 business days, so i have to wait till this morning Wednesday the 13th when i receive this email "
We regret to inform you that after review of your gameplay, it has been reported as abusive towards our bonus offer.
As stated in our terms and conditions – section bonuses, we reserve the right to permanently close accounts linked to such game plays .
Your full deposit amount of 30 euros will be refunded to you and the winnings which have originated from it and/or its bond bonus forfeited.
Should you have any questions please do not hesitate to contact our compliance Department. "
I was shacking , my mum crying and i have an heart attack .
They have closed permanently my account , so i can't even access to it.
I am not a bonus abuser like they said and i want justice for this , they say it was all okay and now i receive this email?!
Im so upset , please help me to get my winnings back!
Thanks,
Tania .
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