Karamba Casino - Unjustified winnings confiscation

spokbill Sweden
posted on November 17, 2015.


A week ago i started an account and made a 200kr deposit and got a 200+50kr bonus.

I then got my cashout denied beacuse i played to high stakes. by my calculations 20% of 250kr is 50kr. i played 23 spins over 40kr(45kr) wich would be the limit if i only got the 200kr bonus.

Before this i played Black Jack at 1000kr a hand wich obv is above 40kr but i was told by a guy in the helpchat at karamba i could do that becasue it does not count towards the wagering of the bonus.
I do have a screenshot in swedish over that conversation.

so basicly I got my winnings taken away from me because i did 23 spins at 45kr instead of the maximum 40 that would be maximum if my bonus were in fact 200. but i made a deposit for 200kr and got 450 to play with so I obv thought i got a 250kr bonus. You do the math.

(within those 23 spins i also lost 700kr)

posted on November 19, 2015.

Hey Emil,

It was a pleasure to talk to you over the phone and discuss the case.
I just credited to your account some cash rewards as agreed.
I wish you plenty of luck,

Best Regards

posted on November 19, 2015.

Dear @spokbill,

Are you satisfied with the casino's response, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.