Winnings removed due to mysterious bonus term violation, support not answering

I have asked for a withdrawl and they first said it has been paid 11/7/2016 and then they said I must send them a statement which I did.. There after I contacted them again and this time they said my payment is on its way. Then I contacted them again and this time they said that they are having technical problems. I never had any problems with them before. Only now!! Im still waiting for my payment off R2500. I really need this to be resolved. All emails will be submitted on request.

I received 30 FS on Jimi Hendrix slot and did meet the requirements for a withdrawal. After the withdrawal they rolled back the money to my casino account several times then they completely removed the win stating that I should not have received those spins. Received an email stating I have been abusing the FS bonus. I'll attach a print screen of the withdrawal and the email they sent me.. they dont answer on the chat and not my last mail when I asked why I got the spins credited. I have read on a gambling forum that same thing have happened to several ppl. Hope this information was enough I am sorry that the attached files is in Swedish but hopefully you can translate them if not I can do so. Just noticed that the §12 that they reffering to is completly different on the swedish and english §12 on the swedish terms are §13 on the english if you need further information dont hessitate to contact me Best Regards Jonna

I received free spins on the slot Jimi Hendrix. Won and managed to wager the bonus to a profit of 4200 sek. When I made a withdrawal the money suddenly disappeared. I emailed and wrote in the chat but no one answered me. When i logged of my account and tried to write in the chat they suddenly answered me. Their explanation for my profit confiscated was that I never made a deposit. When I explained and proved that I had deposited money in to Anna Casino the story suddenly changed and they said that I had committed fraud. When I asked them to explain they changed the story a third time and said I had no right to the freespins on Jimi Hendrix.

I had freespins on my account and i won some money with them and then they just confiscated the money. Claiming that i wasn't eligble for the spins that they themself had added for me.

Hi, this is my second and more complete - hopefully - compliant. I have an account as "freezad" at Anna Casino. Last days, I deposited a number of times by credit card and by Skrill. Normally I requested by Skrill all withdrawals, and all of them ended fine. But not the last. Strongly delayed, I checked my account: a withdrawal of € 102,50 is ever pending, with something strange. Normally, until the withdrawal is processed, i have a button ROLLBACK so that I change idea I can cancel it to keep playing with that amount of money. In this situation I NEVER had that button, withdrawal is ever mentioned in my pending activities but no money transferred in my Skrill account, no chance to rollback it, totally stopped. I wrote to Annacasino more than 48h ago and nobody replied me.

this is about the 3th time that i get an email where free spins are credit into my account, but when i logged in the where not credit. The casino is allways chat closed never open, when i fill in the fom on the website i takes 2/3 days before the answer. when i email straight from my adress never an answer. and when the do answer its allways the same answer: do to technical issues etc etc etc after a few days i recieve an email sorry but here are youre free spins, and there are not!

I received and email saying 75% reload on next deposit , I deposited and no reload was giving I sent 2 emails and received no reply then I received another email saying 40 spins have been credited , and when I opened my account they were not honoured , after sending email after email Anna casnio seem impossible to contact ..

Hello. Recently I had won 8264 euros. I received an email from Anna casino support that my winnings are confiscated due to a breach of terms and condition,( I made bets of 20s , and apparently I should have played with max 5% of the bonus i received which was 200, so my max bet was 10). I made my deposit on 22 September at 14:30 CET. I contact support and told them that before made my deposit I checked the terms and there was no such an update. They told me that they changed the terms on 22/9 at 10:40 CET. But they could provide any proof. I checked the terms before playing and nothing had been updated. There was no max bet 5% of the bonus. They might have changed their terms on the time they say but there was no visual update after 3 hours. I make this complaint because I think that my confiscation is wrong. if the updates was visual I would have played with more than the 5% I wouldn't want to risk my money.It's not my fault that I was playing and won the same day they changed their rules. I think that this is a casino's fault and I want to receive my winnings. Below I have attached my conversation with the support. I will wait for your response. Thank you.

I just joined this casino based on trusted casino from askgamblers. i have deposited 205 euros and lost them so fast. before losing them i waited so long to get the bonus and i tried opening chat like 10 times but there chat window is closed! So i played with the 205 euro and lost them so fast. I waited for the next day i said maybe they needed time to credit the 200 euro bonus, Then i starting sending many many emails more than 6 or 7 clamining my bonus but no one replies at all. Then i started sending more email to [email protected] but again no replies and even the next day which js today the chat in unavailable. why is this casino trusted? theyre supoort is extremely poor and there bonuses is a scam until this point.