Ag Awards

Winner Casino - Withdrawal issues

Complaint Info
Disputed casino Winner Casino
Reason Delayed payment
Posted on July 24, 2015

I've been trying to withdraw my winnings for the last week all of which keep getting declined. I have called and emailed and used live chat to try and understand what's going on... I started out with £550 winnings wich has no dwindled down to £110 purely for the fact it took so long I played about with the money. The loops and holes they make you jump through to receive YOUR winnings is mad... I have deposited £60 in the last week using different methods to see if I could then withdraw money in the same way! My most recent attempt at withdrawing the money is not currently "waiting" which it has been for the last 2 days!! I use William hill and ill shall be sticking with them in the future as there payments are processed within 48hours from winning to it being in your account!

So fed up of this now!

Posted on April 5, 2013

Dear all,

Kindly notice this complaint is being reopened following the declared willingness on behalf of Winner Casino management to do everything within their powers in resolving their outstanding AGCCS cases. AskGamblers Complaints Team will gladly assist by giving any of these old cases an additional chance for a successful resolution.

Dear @Tom1992.

AskGamblers Complaints Team have been informed that the issue has been resolved. Please confirm.

Posted on April 9, 2013

Dear @Tom1992,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on May 21, 2013

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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