Ag Awards

Winner Casino - Casino stole my winnings

Complaint Info
Disputed casino Winner Casino
Reason Bonus terms violation
Posted on July 23, 2015

hi was playing slots on the site had about £1150.00 tried to withdraw 800.00 and it wouldn't let me said i could only withdraw 100 so done that and my remaing casino balance was gone

spoke to guy on the chat and he said i lost it because i excepted a 10 pound bonus when i deposited 100 pound and dident meet the wagering there anything i can do to get my balance back? have sent them emails they don't reply asked to speak to manager on live chat but just keep getting the run around.

Posted on December 23, 2013

Dear Gulli1980,

Please allow us to explain a bit more about the withdrawal process in our Casino. When you make a deposit it is likely that you will have the option to benefit from one of our promotions. You will see a message which will inform you about the bonus you are about to receive and you can choose whether to accept or decline the bonus. In case you agree to claim the bonus you will need to meet the conditions attached to it in order to be able to cash out your winnings. The terms of our bonuses are one of the best in the industry and the majority of our clients are able to meet those conditions and even profit more while doing so.

We are glad that we have managed to reach you over the phone and give you more details about your account and you case in particular. We will be more than happy to immediately assist you with any further concerns you may have about the bonuses and processes that we have in our Casino.

We hope that you will enjoy the special promotion that we have made for you and that you will have great time in our Casino.

Thank you for your time and cooperation.


Winner Casino

Posted on December 23, 2013

yeah spoke to guy on phone i wasent happy with outcome so i closed my account so we can put the case as closed thanks.

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