Please allow us to explain a bit more about the withdrawal process in our Casino. When you make a deposit it is likely that you will have the option to benefit from one of our promotions. You will see a message which will inform you about the bonus you are about to receive and you can choose whether to accept or decline the bonus. In case you agree to claim the bonus you will need to meet the conditions attached to it in order to be able to cash out your winnings. The terms of our bonuses are one of the best in the industry and the majority of our clients are able to meet those conditions and even profit more while doing so.
We are glad that we have managed to reach you over the phone and give you more details about your account and you case in particular. We will be more than happy to immediately assist you with any further concerns you may have about the bonuses and processes that we have in our Casino.
We hope that you will enjoy the special promotion that we have made for you and that you will have great time in our Casino.
Thank you for your time and cooperation.