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Winner Casino - Funds robbed !!!

RESOLVED
Complaint Info
Disputed casino Winner Casino
Reason Declined payment
megan64 United Kingdom Message
Posted on July 23, 2015

Hi, don't get me wrong I love this website however I won £3k and went to withdraw it they said 1 business day so today I came online to check the progress for it to

Say declined and no funds in my account. I spend an absolute fortune on here and it's really

Not fair as this is not legitimate!!! I'm really angry about this I have asked

For the problem to be solved however should this not happen then iv been advised to take legal action.

Posted on March 19, 2014

Dear Megan64,

We have reviewed your case and we would like to notify you of the most recent updates regarding your concern.

Every time a customer orders a withdrawal it will take us certain time to process it. While the payment is being the clients have the option to stop the withdrawal should they choose to. That option is available in the Cashier of the casino. If a certain withdrawal has been stopped on the side of our clients than the funds will be put back in the balance of the account and will be available for further play. Based on the activity in your account it seems that this is what happened in your specific case.

However, we would really like our customers to have fun and pleasant time in our Casino and therefore we managed to come up with a custom made promotion. We were glad to see that you accepted our offer.

We wish you the best of luck and we hope that you can surpass the winnings you gained before. Good luck and enjoy our games.

Sincerely,

Winner Casino

AskGamblers
Posted on March 19, 2014

Based on the complaint's post above, AskGamblers Complaints team believe both parties managed to reach to a mutual agreement, therefore this case is considered Resolved and it is being officially closed now

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