We would like to assure you that we are taking all possible measures to resolve your case, however we can only base our decision on the account activity that we can confirm. As we have stated previously, we could not find the call you are referring to therefore we believe that we acted accordingly by closing your account on the spot as soon as we received a notification about your issues with the level of gambling.
We have tried to find this phone call but without any success. We have also asked for additional details about it – so far we have received a phone number which you have called us from. We have made a search based on the number you provided but we could not find the call.
As for your query about the email address which you can use to contact our legal department at, we would like to inform you that you can use our official email address which is: [email protected]. We will be glad to assist with any email that we have received regarding your case. We believe that this contact information will be enough for you to get in touch with us – we will handle any concerns you may have immediately.
We would also like to confirm that we have handled and replied to all emails that we have received. We keep records of all these correspondences and they are kept in our database in accordance with our security and data protection procedures. We would not like to breach these protocols by sharing the correspondences you had with us regarding your account.
We do apologize for any inconvenience caused, but we would like to assure you that we are always looking forward to cooperating with our customers about any issues and concerns they might have. We consider that we have taken all necessary actions to handle your query based on the information that we had.
Thank you for your time and patience.