I seem to be having problems withdrawing my winning funds from winner casino. I originally used winners sports page for my deposits and bets etc, but I later transferred my money across to the casino to play. After a few days and ups and downs I finally settled on winning 15,000. In the few days I was given VIP level silver, however when I logged in on Wednesday 18th my VIP level was taken away and all the points I earned was pointless (they changed my conversion rate to 500 pts/£). The max I could play was £30 and I my max bets in the sports page were only £3/4. I decided to withdraw my money because I was limited on everything that I could Play.
I requested a withdrawal of 8,000 on the the 18th and 7,000 on the 19th.
I sent in all my documents that were requested of me, id, card etc. I received an email to confirm these were accepted and verified.
It's now been a week and my withdrawals are still "waiting". I have emailed support but all I get told is
We would like to inform you that there is no problem with regards to your withdrawal, this is a standard protocol, all withdrawals are being approved by the Management as final step for withdrawal request approval.
They have been saying this to me since Friday the 20th.
Thanks for any help given
Red Ping Win Casino