on the 26th May 2012 I opened a new account with 'winner casino'. I had found the casino via a google search which put it as number 1. I then went on to open a real account and deposit £200 real money, which 'winner casino gave me a £600 welcome bonus.I did not submit a code to obtain this bonus, it was just in my account. I played roulette and took my initial money up to just over £1400. I felt it was a great result and needed the money so I wanted to withdraw my winnings. However I had to clear a wager, which I went on to do that night.
I then requested a withdrawal, it was at this point 'winner casino' requested card details to be faxed to them and proof of address, which was sent. Then I recieved another email requested a notarized copy of my personal id to be sent to the phillipines. I phoned there support and asked why this was the case, and they told me management will sometimes ask for this information. I asked where I could get this from and they told me Id have to see a government agency to obtain this. I then asked if I get hold of this information whether I could just email the official form, they said I had to send it via mail, which would take up to 3 weeks.
So far I have had no luck in getting this notarizsed id and my money and winnings were locked into my account. Winner then took out there welcome bonus of £600 and I was left with my initial deposit and winnings, I continued playing until I took this amount up to £2400. It was at this point that I recieved an email from 'winner' saying 'they checked your gaming pattern and we found that he violated our Terms and Conditions ' and took away my winnings and took my account back to £200. However they still wont refund the £200 back into my account and have made it extremely stressful and difficult.
I was wondering if you could give me some advice on this matter on where I stand