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Winner Casino - Account blocked

RESOLVED
Complaint Info
Disputed casino Winner Casino
Reason Account closure
Posted on July 24, 2015

my account has been blocked my password changed i cannot get hold of anybody to have my funds put back into my account cant access anything would like my money being put back on my visa card thank you

Posted on February 26, 2012

Dear walker666,

We have performed a full-scale investigation into the issue and have not found anything to be problematic with your player account whatsoever.

Perhaps it is possible that you are entering the incorrect password when trying to log in? We would like to assist you but cannot change or reset your password unless specifically requested to do so.

We invite you to please send an email to suppor­t.c­asi­[email protected]­win­ner.com requesting a password change, which we will be happy to do for you. Hopefully this should solve the problem.

Thank you for your continued patronage, and we look forward to assisting you further and seeing you back again at Winner Casino soon.

AskGamblers
Posted on March 1, 2012

Dear @walker666,

Please let us know if there's an update regarding your ongoing complaint.

AskGamblers
Posted on March 5, 2012

Dear @walker666,

Please confirm if you may access to your account and if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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