Confiscated winnings and deposits claiming previous self-exclusion with another casino

AskGamblers Complaints Team have been provided by valid evidence on behalf management of mRiches Casino where it is clearly displayed that player had been self-excluded from another casino from Nektan brand. Upon casino's self-exclusion policy:

13.4. You accept that Nektan has no responsibility or liability whatsoever if You continue gambling and/or seek to use the Service and Nektan fails to recognise or determine that You have requested self-exclusion or cooling off in circumstances that are beyond Nektans reasonable control. For example, including but not limited to, You opening a new Account or using a different name or address.

Based on the above, mRiches Casino acted upon their terms and close player's account and refund his deposit. AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In a case of a disagreement with our decision we remind the player that further assistance on this matter could be requested from the relevant licensing authority responsible for mRiches Casino.

So can mriches do this then? it doesn't seem right!

I would still like my winnings and should get them if they are a fair casino and not just out to rob people

AskGamblers Complaints Team have been in a direct communication with mRiches Casino management. We are waiting for additional information.

First of all i have never had an account with Mriches? so no other account has ever been held with mriches ever and as far as I'm aware mriches casino has only been operating since 2015. so now I'm getting deposits refunded ? why not pay me my £2000 winnings as i have never had an account with mriches before? this casino is just clearly a rip off.