Complaint #84 Wild.io Casino

Wild.io - KYC verification delayed and withdrawal pending

By NoobCrypto

2 hours ago

I am submitting this complaint regarding a withdrawal and KYC verification issue with Wild.io.

I deposited 400 USDT into my Wild.io account. I initially placed a bet on an MMA event, but the bet was subsequently cancelled due to an issue with the event.

After that, I continued playing casino games on the platform and increased my balance to 489 USDT.

When I attempted to withdraw my funds, Wild.io requested that I complete a KYC verification process.

I fully cooperated with their requirements. I submitted the requested identification documents through their website and, in addition, I completed a video verification call with Wild.io's support team, during which I answered the questions they asked and provided the information requested.

Despite completing all the verification requirements, my account has remained unverified for more than one week.

I have repeatedly attempted to contact Wild.io regarding the status of my verification:

I contacted their live chat, but I was told that they could not assist me with the verification.

I also contacted their support team by email, but I have not received a response.

I have already completed the requested KYC documentation and the additional video verification, yet I have received no clear explanation regarding the delay or an estimated timeframe for completion.

At this point, my 489 USDT balance remains inaccessible, and I am unable to withdraw my own funds because the verification process has not been completed.

I understand that Wild.io has the right to conduct KYC and security checks. However, I have fully cooperated with the process and provided everything that was requested from me. What concerns me is the lack of communication and the fact that my verification has remained pending for more than a week without a clear explanation.

I am therefore asking AskGamblers to assist me in resolving this matter and to help obtain a clear response from Wild.io regarding:

The current status of my KYC verification;

Whether any additional documents or information are required from me;

Why my verification has remained pending for more than one week despite completing the video verification;

And, most importantly, when I will be able to access and withdraw my 489 USDT balance.

I am willing to cooperate with any legitimate additional verification requirements if necessary. I simply want the verification process to be completed and my funds to be made available for withdrawal.

Deposit: 400 USDT

Current balance: 489 USDT

KYC: Documents submitted + video verification completed

Verification status: Pending for more than one week

Amount currently inaccessible: 489 USDT

Disputed Casino Wild.io Casino

Reason Verification issues

Amount $489

Discussion

93 hours left for Wild.io Casino to respond.

There are no replies at the moment.

Wild.io Casino Complaint Stats

Resolved 15 / 15

Avg. Amount $538

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Complaint Status

93h left

$489

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Wild.io Casino Complaints

See all complaints for this casino

Delayed withdrawal and unresponsive support

Pending litecoin withdrawl

Deposit 07.29. 26 21:27
Withdrew $620 litecoin

1 hour later, no litecoin received
Asked chat support what was happening. She said, its all good they were waiting for my wallet confirmation. She said they haven't received my wallet address confirmation.

I cancelled my withdrawl and withdrawled again, hoping I would get my emailed confirmation link

I said I haven't received the email with the link.
She said email support. I emailed support, waited 30 minutes. No response.. went back to chat she said my email wasnt received. Email security and support. No response.

Went back to chat, she said try emailed support and security from an alternate email address.

Emailed security and support with my account details and wallet address. No response whatsoever.

Woke up next morning 30/07/26
No emails in any inbox I used to email security/support. No litecoin in my wallet, litecoin still pending in my wild.io transactions.

I went to chat, she said she emailed security. No correspondence from security.

My KYC, I submitted info on my own, I wasnt asked to submit but that is pending.

Ive never had to wait for crypto withdrawls ever before this. Especially with no being notified of whats going on. I have gone into my emails to apply wild.io as a safe sender so i highly doubt im not able to see their emails.

I would like my litecoin withdrawl and some acknowledgment. Other then this issue it's an alright casino, i am disheartened that I may not receive the cash I won.

Resolved

$620

Not Verifying Genuine Documents

Had an account with this casino for a long time and recently decided to use them again. Deposited just under $5000 and grew my balance to $12,500.

As soon as I withdraw they bombard with verification requests. I sent exactly what they asked for and are rejecting my proof of address document which is an official council tax bill.

The document is in hebrew and i live in israel, they dont accept digital copies of anything and i am unable to get a paper copy better than the one i sent.

I have read countless reviews on the companies bad practicea of looping people into sending more and more documents and stalling payout.

I decided to vome here to mediate the issue and get a resolition. My documents are perfect and 100% legitimate, there is no reason for them to reject my kyc. They are behaving fraudulently. I also have emails with them with there extremely slow responses. Emails can also be provided should you require. Hope this will work.

Resolved

$5,000

Complaint Regarding Account Verification Delay and Blocked Funds

Dear AskGamblers Team,

I am requesting your assistance regarding an issue with Wild.io Casino, which has been unable to verify my account since October 7th 2025.

Despite submitting all required documents and completing every verification step requested, including a live video call with their security department, my account remains unverified.

Since that time, I have not received any response or update from the casino. As a result:

I am unable to place any bets,

I am unable to withdraw my funds amounting to 622.65 USDT,

The support team has not provided any clear information regarding the status of my verification.

My account is effectively blocked, and I cannot access my own funds. I kindly ask for AskGamblers’ help in resolving this situation, facilitating the completion of my verification process, and restoring access to my account and funds.

Thank you in advance for your assistance.

Sincerely,

Resolved

Missing tournament results

I am writing this complaint as I am still waiting on the " appropriate team" from the casino to respond or offer me a solution to my problem. So during the days of 04/04/25 to 04/06/25 the casino was running a tournament called booming bonanza, the tournament was going well for me and I saw myself on the leaderboard as high as 2nd place and as low as 4th place in the tournament. So I go to bed and wake up to find no results for the tournament and under the finished tournaments tab, this particular Tournament is non existent. Like it never even happened. When I asked the casino for the results initially they denied the tournament existed. After the second or third time they acknowledged that the tournament existed and was over but then they claim that I finished the tournament out of the money in 14th place, so I asked them to show me the results and want to know why the results from every tournament both before and after this particular Tournament are posted in the fished tournament tab. They claim that they no longer have access to the results that show I finished in 14th place, and the appropriate team would investigate this further and respond to me via email. It's been several days since and I've heard nothing at all about it.I spent thousands of dollars in this particular tournament as I was seeing great results in the standings and I would like them to refund all of my money lost during the tournament, since they are keeping the results from me. I'd appreciate you time in looking into this and I hope you can help me get my money back especially since they have had so much time to create a phony tournament result and game log.

Resolved

KYC delay and no response from support

I am submitting this complaint regarding an unresolved issue I have encountered with the online gambling platform Wild.io.

After signing up and playing a game on the platform, I won my bet and attempted to make a withdrawal. My withdrawal request was rejected, and I was informed that I needed to complete the KYC (Know Your Customer) verification process.

I promptly submitted the documents I had available. Shortly after, I received another message from the Wild.io team requesting additional documentation. These included:

The back of my national ID card, and

A photograph of myself holding the ID card alongside a paper displaying the word "Wild.io," my signature, and the current date.

I complied with their request and submitted all the required documents.

However, more than 24 hours have passed, and I have not received any response from Wild.io regarding the status of my verification or withdrawal. I have attempted to reach out multiple times via email and live chat, but unfortunately, I have received no response whatsoever.

While I genuinely appreciate the design and experience the website offers, this lack of communication and the delay in processing a simple KYC verification is highly unprofessional and unacceptable. I am deeply concerned about the transparency and responsiveness of their customer support.

I kindly request that AskGamblers assist in ensuring Wild.io honors my withdrawal request and communicates with me regarding the status of my KYC verification.

Thank you for your assistance.

Resolved

Insufficient deposit instructions mistake

Hello, 1 week ago I started playing at wild.io casino and was trying to figure out fastest deposit options. I did BCH and DOGE desposits, they were too slow, so o proceeded with 1000 USD worth of ETH deposit from my Binance account.

I did deposit via pressing on QR code option and scanned QR with my Binance app, and not at any point I could've suspected that it would use wrong network.

Apparently, deep in Wild.io T&C there's a line mentioning that ETH must be sent via ERC20 network only, which is nowhere visible on the wallet deposit page. There are no any links to how to deposit section, nothing also mentioned in the small tooltip section there.

As result, I trusted that QR deposit address would be correct and trusted it , but since it was sending ETH from Binance, it autodetected it as BSC20 and tokens were sent via wrong network.

I contacted support, they opened an internal ticket 6080 and it's been a week without any progress whatsoever. Every time I contacted support, I get same "it's in progress" reply and that's it. According to Binance own guidelines, listed here: https://academy.binance.com/en/articles/how-to-recover-crypto-transferred-to-the-wrong-network-on-binance, it's same wallet address and recovery should either very easy (if wallet supports multi-network) or fairly easy (if not, just needed to export tokens using private key to a wallet supporting BSC20).

I understand that mistakes do happen, and that it's players responsibility to verify everything, but I must mention that lack of guidance in UI in the Wallet doesn't help to avoid such mistakes, especially when you result measures such as QR codes to provide mistake-free environment where you don't have to read all T&C before making a deposit.

It's significant amount nonetheless, which shod be fairly easy to recover, hence I raising the topic here for additional help and attention to speed it up.

Resolved

$1,000

Bonus expired 6 days earler

Hello

I deposited 202 USDT approx on 6th November AM. There was an issue with my account not showing the bonus so support had to keep telling me my wager left. In the evening of this day I had wagered over 60% with a balance of around 750 left (202 of this was my initial deposit).

I logged in on the 7th and the welcome bonus had disappeared from my account. The welcome bonus is valid for 7 days to be able to beat the wagering requirements as per their terms and conditions. I raised it on this date, and every time I email or ask them (I’ve asked every day for the last 5 days) and keep getting the same copy and paste response of roughly the below:

Thanks for your reply and for your continued patience.

We truly understand how frustrating this situation must be for you, and we sincerely apologize for any inconvenience caused. Please be assured that your case is being actively handled by the appropriate team, and we are consistently pushing for updates to ensure progress.

The team is working hard to resolve the issue, and while we are unable to provide a specific timeline, we will notify you as soon as we have a meaningful update.

We kindly ask for your understanding that frequent requests for updates do not speed up the process, as the team is already prioritizing your case. We can assure you that once there is new information, you will be promptly informed.

I constantly ask for a manager to contact me and get ignored. I’ve also asked why they can’t just adjust my balance but still keep getting ignored.

I’ve since wagered my initial deposit but I should still have around 550 in bonus funds but I keep getting fobbed off

I’ve no choice but to submit this complaint as it shouldn’t take this long to resolve

Resolved

$750

KYC didn't check it two weeks

Hello. Wild.io always reject my cashout 100$. Support ask KYC. Already do it over 2 weeks ago. But my docs not checked over 2 weeks. Status: Pending

Help me pls.This site ask KYC verification and don't want check it. Its not okay. Its longest document check in my life. How withdraw funds from this site if they ask for KYC and don't want to verify them?

They have no deadline for this procedure.

And this site - cryptocasino. For withdraw no need Verification - that call me support. But when i try withdraw - they ask for KYC.

Its legal?

Help me pls

Resolved

They won't explain to me why the account was closed

I was told by the "highest authority " Easton that I would be paid my winnings and the account would then be closed for security purposes and now they are trying to take back what he said and has been very unprofessional and rude with me furthermore they won't explain to me why the account was closed he just keeps beating around the bush and avoiding the question.

Rejected

$100

Wildio 3000usd complaint

Hello, I have registered at wild.io on 11 November 2023. I have made 30 usdt deposit and got 45 usdt bonus. After meeting all wagering requirements I ended up with approx 3000 usdt balance. I have completed all verification procedures ( even videoverification call). First they claimed that I have violated their bonus terms. But after I opened complaint at casino.guru they did not provide any proof (< external link removed >). And now they came up with new reason. They have said that I was not eligible for the bonus from the beginning. It is not true. I have all screenshots. And you can look at other complaints related to wild.io on casino.guru. You will see that I am not only the one who suffered from their lie. And my bonus to me was credited automatically, and I had not used any vpn. And now they say that you can not play from Russia, but I have all screenshots, which I made when registered.

Resolved