Complaint #80 Wild.io Casino

Not Verifying Genuine Documents

By Mike P.

4 weeks ago

Had an account with this casino for a long time and recently decided to use them again. Deposited just under $5000 and grew my balance to $12,500.

As soon as I withdraw they bombard with verification requests. I sent exactly what they asked for and are rejecting my proof of address document which is an official council tax bill.

The document is in hebrew and i live in israel, they dont accept digital copies of anything and i am unable to get a paper copy better than the one i sent.

I have read countless reviews on the companies bad practicea of looping people into sending more and more documents and stalling payout.

I decided to vome here to mediate the issue and get a resolition. My documents are perfect and 100% legitimate, there is no reason for them to reject my kyc. They are behaving fraudulently. I also have emails with them with there extremely slow responses. Emails can also be provided should you require. Hope this will work.

Disputed Casino Wild.io Casino

Reason Verification issues

Amount $5000

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear all,

As apparent from the casino and submitter's latest post, the AskGamblers Complaint Team can close the case.

We thank both parties for their assistance during the complaint process.

Penkstar

• Israel

3 weeks ago

Scammers.

I made it very clear from which country I am residing from the very beginning, and yet they still forced me to extract my documents and information over a 3 week period, requesting more and more documents and making me do a video call that was one way and recorded.

I have now withdrawn and received my 'deposit' amount and they swallowed my profits.

Its funny because i deposited larger amounts over a year ago and lost the money, why arent those bets 'forfeieted' and returned then?

Very convenient scam outfit.

Stay clear from this site if you have any sense.

I am demanding that wild.io and askgamblers.com remove from there systems any and all of my private documentation, records and recordings. Should there be a breech of my data protection I will not hesitate to go to court.

Digusting experience, fraudulent industry.

Wild.io Casino

• Representative

3 weeks ago

Hello,

We would like to provide an update regarding the case.

During the verification process and specifically during the video verification call, the account was temporarily restricted while the required checks were being carried out. This is a standard security measure applied during certain verification procedures.

Following the completion of the review, it has been determined that the account was in breach of Clause 2.6 of the General Terms and Conditions, which sets out the jurisdictions from which users are not permitted to deposit and participate in real-money games.

As a result of this breach, the gameplay has been declared void in accordance with the Terms and Conditions.

The amount of the last deposit has been returned in full to the account. We kindly ask the player to withdraw these funds, after which the account will be permanently closed.

As the matter has now been reviewed and a final decision has been reached, we consider this case resolved and closed.

Should the AskGamblers team require any additional information or clarification in relation to this case, we remain available and will be happy to assist.

The applicable Terms and Conditions are available here:
https://wild.io/terms

Kind regards,
Wild.io Team

Penkstar

• Israel

3 weeks ago

Next steps is to file a complaint to the regulator: https://verification.anjouangamingboard.org/validate?domain=wild.io&seal_id=c79d724aa632c5cfc3935167bc7406e0914049662ecdddcf208dc1ed6fb2c7010f003caaf1082475ac30bfff7b119986&stamp=ef79d5f9aad08ade1e7ad7bd1c662cd9

Wild.io Casino Complaint Stats

Resolved 15 / 15

Avg. Amount $538

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Wild.io Casino Complaints

See all complaints for this casino

Delayed withdrawal and unresponsive support

Pending litecoin withdrawl

Deposit 07.29. 26 21:27
Withdrew $620 litecoin

1 hour later, no litecoin received
Asked chat support what was happening. She said, its all good they were waiting for my wallet confirmation. She said they haven't received my wallet address confirmation.

I cancelled my withdrawl and withdrawled again, hoping I would get my emailed confirmation link

I said I haven't received the email with the link.
She said email support. I emailed support, waited 30 minutes. No response.. went back to chat she said my email wasnt received. Email security and support. No response.

Went back to chat, she said try emailed support and security from an alternate email address.

Emailed security and support with my account details and wallet address. No response whatsoever.

Woke up next morning 30/07/26
No emails in any inbox I used to email security/support. No litecoin in my wallet, litecoin still pending in my wild.io transactions.

I went to chat, she said she emailed security. No correspondence from security.

My KYC, I submitted info on my own, I wasnt asked to submit but that is pending.

Ive never had to wait for crypto withdrawls ever before this. Especially with no being notified of whats going on. I have gone into my emails to apply wild.io as a safe sender so i highly doubt im not able to see their emails.

I would like my litecoin withdrawl and some acknowledgment. Other then this issue it's an alright casino, i am disheartened that I may not receive the cash I won.

Resolved

$620

Complaint Regarding Account Verification Delay and Blocked Funds

Dear AskGamblers Team,

I am requesting your assistance regarding an issue with Wild.io Casino, which has been unable to verify my account since October 7th 2025.

Despite submitting all required documents and completing every verification step requested, including a live video call with their security department, my account remains unverified.

Since that time, I have not received any response or update from the casino. As a result:

I am unable to place any bets,

I am unable to withdraw my funds amounting to 622.65 USDT,

The support team has not provided any clear information regarding the status of my verification.

My account is effectively blocked, and I cannot access my own funds. I kindly ask for AskGamblers’ help in resolving this situation, facilitating the completion of my verification process, and restoring access to my account and funds.

Thank you in advance for your assistance.

Sincerely,

Resolved

Missing tournament results

I am writing this complaint as I am still waiting on the " appropriate team" from the casino to respond or offer me a solution to my problem. So during the days of 04/04/25 to 04/06/25 the casino was running a tournament called booming bonanza, the tournament was going well for me and I saw myself on the leaderboard as high as 2nd place and as low as 4th place in the tournament. So I go to bed and wake up to find no results for the tournament and under the finished tournaments tab, this particular Tournament is non existent. Like it never even happened. When I asked the casino for the results initially they denied the tournament existed. After the second or third time they acknowledged that the tournament existed and was over but then they claim that I finished the tournament out of the money in 14th place, so I asked them to show me the results and want to know why the results from every tournament both before and after this particular Tournament are posted in the fished tournament tab. They claim that they no longer have access to the results that show I finished in 14th place, and the appropriate team would investigate this further and respond to me via email. It's been several days since and I've heard nothing at all about it.I spent thousands of dollars in this particular tournament as I was seeing great results in the standings and I would like them to refund all of my money lost during the tournament, since they are keeping the results from me. I'd appreciate you time in looking into this and I hope you can help me get my money back especially since they have had so much time to create a phony tournament result and game log.

Resolved

KYC delay and no response from support

I am submitting this complaint regarding an unresolved issue I have encountered with the online gambling platform Wild.io.

After signing up and playing a game on the platform, I won my bet and attempted to make a withdrawal. My withdrawal request was rejected, and I was informed that I needed to complete the KYC (Know Your Customer) verification process.

I promptly submitted the documents I had available. Shortly after, I received another message from the Wild.io team requesting additional documentation. These included:

The back of my national ID card, and

A photograph of myself holding the ID card alongside a paper displaying the word "Wild.io," my signature, and the current date.

I complied with their request and submitted all the required documents.

However, more than 24 hours have passed, and I have not received any response from Wild.io regarding the status of my verification or withdrawal. I have attempted to reach out multiple times via email and live chat, but unfortunately, I have received no response whatsoever.

While I genuinely appreciate the design and experience the website offers, this lack of communication and the delay in processing a simple KYC verification is highly unprofessional and unacceptable. I am deeply concerned about the transparency and responsiveness of their customer support.

I kindly request that AskGamblers assist in ensuring Wild.io honors my withdrawal request and communicates with me regarding the status of my KYC verification.

Thank you for your assistance.

Resolved

Insufficient deposit instructions mistake

Hello, 1 week ago I started playing at wild.io casino and was trying to figure out fastest deposit options. I did BCH and DOGE desposits, they were too slow, so o proceeded with 1000 USD worth of ETH deposit from my Binance account.

I did deposit via pressing on QR code option and scanned QR with my Binance app, and not at any point I could've suspected that it would use wrong network.

Apparently, deep in Wild.io T&C there's a line mentioning that ETH must be sent via ERC20 network only, which is nowhere visible on the wallet deposit page. There are no any links to how to deposit section, nothing also mentioned in the small tooltip section there.

As result, I trusted that QR deposit address would be correct and trusted it , but since it was sending ETH from Binance, it autodetected it as BSC20 and tokens were sent via wrong network.

I contacted support, they opened an internal ticket 6080 and it's been a week without any progress whatsoever. Every time I contacted support, I get same "it's in progress" reply and that's it. According to Binance own guidelines, listed here: https://academy.binance.com/en/articles/how-to-recover-crypto-transferred-to-the-wrong-network-on-binance, it's same wallet address and recovery should either very easy (if wallet supports multi-network) or fairly easy (if not, just needed to export tokens using private key to a wallet supporting BSC20).

I understand that mistakes do happen, and that it's players responsibility to verify everything, but I must mention that lack of guidance in UI in the Wallet doesn't help to avoid such mistakes, especially when you result measures such as QR codes to provide mistake-free environment where you don't have to read all T&C before making a deposit.

It's significant amount nonetheless, which shod be fairly easy to recover, hence I raising the topic here for additional help and attention to speed it up.

Resolved

$1,000

Bonus expired 6 days earler

Hello

I deposited 202 USDT approx on 6th November AM. There was an issue with my account not showing the bonus so support had to keep telling me my wager left. In the evening of this day I had wagered over 60% with a balance of around 750 left (202 of this was my initial deposit).

I logged in on the 7th and the welcome bonus had disappeared from my account. The welcome bonus is valid for 7 days to be able to beat the wagering requirements as per their terms and conditions. I raised it on this date, and every time I email or ask them (I’ve asked every day for the last 5 days) and keep getting the same copy and paste response of roughly the below:

Thanks for your reply and for your continued patience.

We truly understand how frustrating this situation must be for you, and we sincerely apologize for any inconvenience caused. Please be assured that your case is being actively handled by the appropriate team, and we are consistently pushing for updates to ensure progress.

The team is working hard to resolve the issue, and while we are unable to provide a specific timeline, we will notify you as soon as we have a meaningful update.

We kindly ask for your understanding that frequent requests for updates do not speed up the process, as the team is already prioritizing your case. We can assure you that once there is new information, you will be promptly informed.

I constantly ask for a manager to contact me and get ignored. I’ve also asked why they can’t just adjust my balance but still keep getting ignored.

I’ve since wagered my initial deposit but I should still have around 550 in bonus funds but I keep getting fobbed off

I’ve no choice but to submit this complaint as it shouldn’t take this long to resolve

Resolved

$750

KYC didn't check it two weeks

Hello. Wild.io always reject my cashout 100$. Support ask KYC. Already do it over 2 weeks ago. But my docs not checked over 2 weeks. Status: Pending

Help me pls.This site ask KYC verification and don't want check it. Its not okay. Its longest document check in my life. How withdraw funds from this site if they ask for KYC and don't want to verify them?

They have no deadline for this procedure.

And this site - cryptocasino. For withdraw no need Verification - that call me support. But when i try withdraw - they ask for KYC.

Its legal?

Help me pls

Resolved

They won't explain to me why the account was closed

I was told by the "highest authority " Easton that I would be paid my winnings and the account would then be closed for security purposes and now they are trying to take back what he said and has been very unprofessional and rude with me furthermore they won't explain to me why the account was closed he just keeps beating around the bush and avoiding the question.

Rejected

$100

Wildio 3000usd complaint

Hello, I have registered at wild.io on 11 November 2023. I have made 30 usdt deposit and got 45 usdt bonus. After meeting all wagering requirements I ended up with approx 3000 usdt balance. I have completed all verification procedures ( even videoverification call). First they claimed that I have violated their bonus terms. But after I opened complaint at casino.guru they did not provide any proof (< external link removed >). And now they came up with new reason. They have said that I was not eligible for the bonus from the beginning. It is not true. I have all screenshots. And you can look at other complaints related to wild.io on casino.guru. You will see that I am not only the one who suffered from their lie. And my bonus to me was credited automatically, and I had not used any vpn. And now they say that you can not play from Russia, but I have all screenshots, which I made when registered.

Resolved

Wild casino scam for 13600 USD

Hello, I want to make this complaint to wild.io casino. I was scammed with 13600 USD ( 1,5 months ago in trx, maybe be amount has changed a little).

At this moment Casino Guru already made decision that wild.io scammed me. I do not know how about link, but you can check 13600 compliant with wild.io (it is mine)

I deposited about 800 USD in trx.

Played only slots, and after the wager was finished I had about 6000 balance.

Then the casino asked for KYC, I sent it all.

Then I played again slots and my balance was about 13600.

Casino asked for a video call with Skype and closed my account

I made calls and answered all questions.

Then the casino said that I broke some rules, saying that I using some scam schemes.

wild.io casino can not confirm it at Casino Guru, and started a new scheme, they said that Latvia is one of countries that can not receive bonuses. Also 4 same cases now. You can see this in unresolved complaints.

I want you will mark this casino as bad. Thanks

Resolved