Complaint #1 White Knight Casino

I didn't want their bonus

By CSTRICK

12 years ago

Message on forum

i joined this casino deposited 2 deposits total of £100 emailed them told then i didnt want a bonus i wanted to just play with my own money they took the bonue of my balance i withdrew £50 and left myself 70 to play i wont and got to a total of £295 in the middle of a spin on a slot game my game froze then my balance went to zero it said on the statement the balce had been tranfered to wager account phoned support no help emailed no reply my money has gone its not been gambled or withdrawn they have transfered it out of my account with no explanation

Disputed Casino White Knight Casino

Reason Software glitch

Discussion

AskGamblers

• Support Team

13 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

CSTRICK

13 years ago

Yes thank you all is well now

AskGamblers

• Support Team

13 years ago

Any updates here?

White Knight Casino

• Representative

13 years ago

Dear CSTRICK,

Unfortunately, your funds got stuck in Wagerworks however this was resolved within 24th hours.

As soon we have checked your account the problem had been automatically resolved and Wagerworks had corrected its own timed out transaction. We emailed to you to confirm that the money had gone back in and apologized for the error in game play.

Once again our sincere apologies,

White Knight Casino

Support Team

White Knight Casino Complaint Stats

Resolved 1 / 1

Avg. Amount N/A

Avg. Complaint Duration 10 days

Avg. Response Time 2 days