Complaint #213 Silver Oak Casino

Where is my payment?

By csrae

10 years ago

Message on forum

I requested a payment in January and after much run- around they approved it on Feb 4. They called and told me it was approved and that I should receive it in 7 business days. After a couple of weeks, I started calling and emailing them as to where the check was? I then received an email from Robin saying they were having problems with the checks so they would send a prepaid master card and I would have it the next week. This email came from Robin on March 3 and I still don't have a check or a prepaid mastercard. I emailed them numerous times and they say they will answer you in one business day. I finally got one answer to my many emaisl and it made no sense --it said something to the effect that the money would be in my account in 72 hours. The amount due me is only $485 dollars. I have wasted a lot of time and it looks like I am never going to get paid!

Disputed Casino Silver Oak Casino

Reason Delayed payment

Amount $485

Discussion

AskGamblers

• Support Team

10 years ago

Based on submitter's last post, AskGamblers Complaints Team consider this complaint as successfully resolved and the case is being officially closed. We are happy that an agreement has been reached and we would like to thank both parties involved into this case for their cooperation.

csrae

10 years ago

Thank you! I did receive a check by fed ex yesterday!

Silver Oak Casino

• Representative

10 years ago

Hi csrae,

Good news! I'm happy to tell you that I've received the tracking and I can see it's set for delivery tomorrow morning (Friday). :-)

Again, I sincerely apologize for all of your frustration and delays with this.

I wish you all the best,

Tawni

csrae

10 years ago

It's March 31, 2016 and while I do appreciate your response Tawni, it is exactly the same kind of response I have received from various people at your casino since February 4. Please let me know when you get the tracking information as to when I will receive the prepaid mastercard.

Thank you.

Silver Oak Casino Complaint Stats

Resolved 502 / 522

Avg. Amount $3,699

Avg. Complaint Duration 26 days

Avg. Response Time 3 days

Silver Oak Casino Complaints

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Over a month still not paid

I cashed out $2500 on April 19 2026 . It was approved on May 1 2026. They told me 7-10 business days for them to send it . May 18 I contacted customer service they expedited the payout told me within 72 hours. I'm currently in line to see what is going on with the payment . I'll attach screenshots of this conversation when I'm done.

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Delayed payments once agaon at Silver Oak

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I’m hoping Silver Oak staff like Tawni can help get these processed like last time.

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I am not going to wait. I’ve been waiting for three weeks already, and they told me I could have my payout immediately.

When I fill out the withdrawal says your money is on its way, but they turn around and send the money back into my account. Then they sent me free spins, trying to get me to mix my funds so that I can lose my balance.

So now, after I go back in, and then I have to enter all my wire information, Bank wiring information again, and they send it back, put it in my cash. Then I have to go through the withdrawal process again. I’ve done this two times already.

I have sent them the documentation of my bank.

I have copies of all chats and all correspondence.

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I have requested 3 separate withdrawals totaling $7500 and have not yet received the first withdrawal.

I requested these withdrawals on 8/29/2025, and on 9/10/2025,

I received an email stating the first withdrawal request for $2500 was approved, and immediately received another email saying it was on the way, which would be sent in 7 to 10 business days.

7 to 10 days came and went with no payment.

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Bitcoin payment delay

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They needed me to update my ID, so I did, and it was approved with no further requests.

My withdrawal request has been sitting there and has not been processed. They keep telling me “7-10” business days to approve; however, today is day 10, and it’s just sitting there.

I got an email at the time I made my request stating your withdrawal has been received and will be processed shortly. 10 days later, it’s sitting there not processed. This was a Bitcoin withdrawal request.

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