I've looked into this further, but before I give you the information I'd promised, I need to get something off my chest.
I understand players frustrations and disappointment with delays in receiving payments. I work hard to get things squared away as quickly as possible. While I'm not the cause in the delays, I do take things personally and I want to do the very best I can to resolve each and every issue.
In order to resolve things, I depend and expect that those who are posting issues are honest with their information. False/inflated/exaggerated claims will only serve to delay things, as I'm digging for information in every nook and cranny that simply does not exist. I should be using my time to help others with their issues and be able to move on.
To this end, I'm incredibly frustrated that you would be posting the following:
Fiction: Been waiting on a payout requested for over 4 months.
Fact: You only opened this account on March 3, 2016. It would be impossible that you have been waiting for your withdrawal for FOUR MONTHS.
Fiction: Not to mention I won't 800 dollars ...I want my full 8p0 that I won fairly.
Fact: You NEVER so much as REQUESTED an $800 withdrawal. I have the entire history here for you and those following this to read. The most you ever attempted to withdraw was $500, which you quickly reversed. You continued to withdraw/reverse until you'd whittled your bankroll down to $300.
The following payment was sent:
4/22/2016 11:53:30 AM
Irene L. Paid $197 + no Fee Check II transaction #37751763 Ele 4/22/2016 11:53:30 AM
Here’s the transaction history:
In regards to the amount of the withdrawal, she requested and canceled her payment several times, so she may be confused:
Amt / Balance
TimeStamp # Event Adj Amt After Tran
3/18/2016 17:45 37751764 Check Withdrawal - Transaction denied $203.00 $203.14
3/18/2016 17:45 37751763 Check Withdrawal - Transaction approved ($197.00) $0.14
3/7/2016 19:03 37167830 Check Withdrawal - Transaction requested ($400.00) $110.88
3/6/2016 14:50 37105994 Check Withdrawal - Transaction canceled $300.00 $300.02
3/6/2016 0:58 37075979 Check Withdrawal - Transaction requested ($300.00) $100.41
3/6/2016 0:57 37075959 Check Withdrawal - Transaction canceled $400.00 $400.41
3/5/2016 23:09 37070222 Check Withdrawal - Transaction requested ($400.00) $100.05
3/5/2016 23:08 37070170 Check Withdrawal - Transaction canceled $500.00 $500.05
3/5/2016 22:31 37068392 Check Withdrawal - Transaction canceled $300.00 $300.95
3/5/2016 0:03 37018647 Check Withdrawal - Transaction requested ($300.00) $100.95
3/4/2016 17:56 36999749 Check Withdrawal - Transaction requested ($500.00) $100.59
So, with this in mind, I will explain what is being sent and how the amount was arrived. Your final withdrawal request was in the amount of $400. If you've read our Terms and Conditions, you'll see that bonus money is not withdrawable, so the $203 amount of your bonus was removed. This left you with a net win amount of $197, which is exactly what has been sent to you, via check.
And to answer your last statement about refunding your card, etc., you CHOSE as your withdrawal option, to receive a check.
I will respond back as soon as I receive your tracking. As I previously stated, I expect to see this, mid-week, so hopefully tomorrow or Thursday.