Having deposited £250 twice, I had some good luck and won £4000. I also declined all bonuses due to WR. I made one withdrawal last Wednesday and one Thursday. I have contacted the live chat on Saturday, Sunday and Monday and have been told that the payments department have been emailed because it is late to be paid, but nothing else. I joined due to its good reputation, but wouldn't recommend at all. To add, I have been asked three times to rollback for 15% cashback deal.