Lucky 31 Casino - Wagering not been calculated

posted on January 18, 2016.

I found this casino from ask a gambler site and decide to open and acc. Make my deposit and have to wager more than 2000 euro. After playing few games and decide to play dark knight and my wagering amount was 1607 euro and and error message pop up. Error 211 contacted customer support and they say could find anything wrong. Since the been playing the error message keep popping up.

Been gambling more than 100 euro and the wagering amount stay the same
Sontact and email the customer support amd no one gets back to me. Try to live chat with them again lastnite and say they will get back to me in a few hrs but nothing till now.

Felt so dissapointer as i found this casino from as a gambler website to find a trust worthy casino to have a pleasant experience.

I hope someone gets back to me and explain whats going on.

Why is my wagering amount stays the same and i want my money to be credited back to me when it was error and so i can wager from the last wagering balance

posted on January 20, 2016.

Hi Tozlynn,

We already answered and within short delays to all your questions (error message and wagering amount), via email, chat and even in your review here. Please have a look.

We also feel that your complain is unjustified considering that on top of your welcome bonus, you also received free spins as a commercial gesture for the error 211 - which, again, was a downtime from a game provider and therefore was independent from us.

The Lucky31 Team

posted on January 23, 2016.

Dear @Tozlynn,

Are you satisfied with the casino's answer, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.